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Microsoft Outlook vs Missive Comparison (2026)

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Microsoft Outlook logo

Microsoft Outlook

Missive logo

Missive

Overview

Microsoft Outlook is a personal information manager from Microsoft which helps users communicate, manage schedules & find what they need quickly & easily

Missive is a team inbox and chat app for collaborative email. Share inboxes, assign conversations, and comment internally across email, SMS, WhatsApp, Instagram, Messenger, and live chat, on top of Gmail, Outlook, or any IMAP provider.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2.5K

5

4

3

2

1

1.6K

688

153

26

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

4.9

184

5

4

3

2

1

167

15

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

“The integration with other Microsoft tools like Microsoft Teams, Microsoft OneDrive, Microsoft Sales, and Microsoft Office makes it very efficient for day-to-day business communication and productivity.”
JV

Jordan V.

Sales Specialist

“Outlook is fantastic for booking appointments, corresponding with clients and other coworkers effectively, filtering out spam emails and connected with my important tech stack so I can track my ever-growing list of projects.”
Verified reviewer profile picture

Brett S.

Corporate Paralegal

“The combination of email, calendar, contacts, and task management in one application helps keep everything organized, and the seamless syncing across devices means I can stay productive wherever I am.”
JK

Jonathan K.

Chief Marketing Officer

Pros

“We built out a tagging system based on how overdue things are (30 days, 60 days, on payment plans, or disputed) which makes it dead simple to focus on the urgent stuff first.”
Verified reviewer profile picture

Abhishek r.

Accountant

“Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half.”
Verified reviewer profile picture

Kanta p.

Training Coordinator

“The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage.”
DM

Disha M.

HR Business Partner

Cons

“For example: the new Outlook replaced Quick Parts with My Templates. While My Templates is a great feature, it does not function the same way Quick Parts does and therefore interrupted certain workflows within our business.”
SR

Samm R.

Office Finance Manager

“The built-in search engine can be capricious and slow, struggling to locate a specific email or attachment dating back several months amidst massive archives.”
RS

Ricky S.

VP World Class Maintenance Maintenance and Reliability

“I also find that performance can slow down when managing large inboxes, and certain settings or customizations can be difficult to locate or adjust.”
RR

Rebecca R.

Production manage

Cons

“Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice.”
AS

Akash S.

Training Coordinator

“Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice.”
Verified reviewer profile picture

Kanta p.

Training Coordinator

“There are times when managing scheduled messages or timing options feels limited or a bit messy, which can lead to missed messages or confusion.”
LD

Lara D.

Sales Admin and Business Development

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features11
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Autoresponders
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Database
  • Employee Photos
  • Event Calendar
  • File Sharing
  • File Transfer
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Communications
  • Onboarding
  • Prioritization
  • Productivity Tools
  • Project Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Task Management
  • Team Collaboration
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • To-Do List
  • Transcripts/Chat History
  • Usage Tracking/Analytics
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management
  • Total features88
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Autoresponders
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Database
  • Employee Photos
  • Event Calendar
  • File Sharing
  • File Transfer
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • On-Demand Communications
  • Onboarding
  • Prioritization
  • Productivity Tools
  • Project Management
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Task Management
  • Team Collaboration
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • To-Do List
  • Transcripts/Chat History
  • Usage Tracking/Analytics
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations12
  • Aircall
  • Asana
  • ChargeDesk
  • ChatGPT
  • Claude
  • ClickUp
  • Close
  • Daylite for Mac
  • Dialpad
  • Dropbox
  • FullContact
  • Gemini
  • Gmail
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • Make
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneNote
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft To Do
  • Microsoft Word
  • OneDrive
  • Pipedrive
  • Retool
  • Shopify
  • Todoist
  • Trello
  • Zapier
  • Zoom Workplace
  • Total integrations22
  • Aircall
  • Asana
  • ChargeDesk
  • ChatGPT
  • Claude
  • ClickUp
  • Close
  • Daylite for Mac
  • Dialpad
  • Dropbox
  • FullContact
  • Gemini
  • Gmail
  • Google Calendar
  • Google Drive
  • HubSpot CRM
  • Make
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneNote
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft To Do
  • Microsoft Word
  • OneDrive
  • Pipedrive
  • Retool
  • Shopify
  • Todoist
  • Trello
  • Zapier
  • Zoom Workplace