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Front vs Missive Comparison (2026)
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Good recommendations?
Overview
Front is an email management platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.
Missive is a team inbox and chat app for collaborative email. Share inboxes, assign conversations, and comment internally across email, SMS, WhatsApp, Instagram, Messenger, and live chat, on top of Gmail, Outlook, or any IMAP provider.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
293
5
4
3
2
1
207
58
13
7
8
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.9
184
5
4
3
2
1
167
15
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
93%
would recommend this appPros
“The email notification feature is very convenient as it allows me to collaborate with everyone in the company.”
CJ
Céline J.
Content Manager
“It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps.”
Mai M.
Managing Director
“Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook.”
Grey H.
Director
Pros
“We built out a tagging system based on how overdue things are (30 days, 60 days, on payment plans, or disputed) which makes it dead simple to focus on the urgent stuff first.”
Abhishek r.
Accountant
“Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half.”
Kanta p.
Training Coordinator
“The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage.”
DM
Disha M.
HR Business Partner
Cons
“Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook.”
Grey H.
Director
“Recently they've changed the user interface which looks horrible, apparently thousands of people loved the changes, but I was never asked to trial and this is usually things companies say to make it look like your the only one that dosn't like the change.”
Robert K.
Director
“My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things.”
NR
Nuria R.
Community Manager
Cons
“Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice.”
AS
Akash S.
Training Coordinator
“Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice.”
Kanta p.
Training Coordinator
“There are times when managing scheduled messages or timing options feels limited or a bit messy, which can lead to missed messages or confusion.”
LD
Lara D.
Sales Admin and Business Development
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features180
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Employee Photos
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Prioritization
- Productivity Tools
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- To-Do List
- Transcripts/Chat History
- Usage Tracking/Analytics
- Video Conferencing
- Workflow Configuration
- Workflow Management
- Total features88
- @mentions
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- Batch Communications
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Analytics
- Campaign Management
- Canned Responses
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Recovery
- Data Visualization
- Deadline Management
- Deal Management
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Employee Database
- Employee Directory
- Employee Photos
- Engagement Tracking
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mailing List Management
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Negative Feedback Management
- Notes Management
- On-Demand Communications
- Onboarding
- Opportunity Management
- Order Management
- Performance Management
- Performance Metrics
- Personalization
- Prioritization
- Productivity Tools
- Project Management
- Project Time Tracking
- Prospecting Tools
- Quality Assurance
- Quality Management
- Queue Management
- Read Receipts
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Shipping Management
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Collaboration
- Team Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Time Tracking
- To-Do List
- Transcripts/Chat History
- Usage Tracking/Analytics
- Video Conferencing
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations81
- Aircall
- Ariglad
- Asana
- AskNicely
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- ChatGPT
- Chatra
- Claude
- ClickUp
- Close
- CloudTalk
- DataGrail
- Daylite for Mac
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- Gemini
- GitHub
- Gmail
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
- Total integrations22
- Aircall
- Ariglad
- Asana
- AskNicely
- Boost.space
- Bugpilot
- CallHippo
- ChargeDesk
- ChatGPT
- Chatra
- Claude
- ClickUp
- Close
- CloudTalk
- DataGrail
- Daylite for Mac
- Delighted
- Dialpad
- Dialpad AI Meetings
- Drift
- Dropbox
- Dynamics 365
- Fivetran
- Forumbee
- FullContact
- Gainsight CS
- Gemini
- GitHub
- Gmail
- Google Drive
- Guru
- Help Desk Migration
- HelpCenter.io
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Influx
- Jira
- JustCall
- Levity
- Linear
- Lokalise
- Luciq
- MaestroQA
- Make
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Moveo.AI
- Next Matter
- Nicereply
- Olark
- Outreach
- PagerDuty
- Pipedrive
- Postscript
- Retool
- Ringover
- Salesforce Sales Cloud
- Shopify
- Skyvia
- Slack
- Stitch
- Stonly
- Surfboard
- Syncly
- Talkdesk
- Telegram
- Todoist
- Toky
- Trello
- Twilio
- Twitter/X
- Upscope
- Vyte
- Zapier
- Zendesk Sell
- Zoho CRM
- Zoho CRM Plus
- Zonka Feedback
- Zoom Workplace
- monday AI Work Platform
- unitQ
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