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Momentum vs 8x8 Work Comparison (2026)

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Good recommendations?

Momentum

8x8 Work

Overview

Momentum is a cloud-based AI revenue orchestration platform for mid-market and enterprise B2B GTM teams, automating CRM data entry.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

102

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.1

309

131

107

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

Pros

“Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before.”

Matthew K.

IT Director

“One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective.”

Paul G.

CEO

“The ability to convert your computer and/or cell phone into your work/desk phone.”

CHRIS C.

COO

Pros

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”

Britta B.

Senior Marketing Coordinator

“It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. ”

Debi L.

Assistant Director Aging Programs

Cons

“Now that we have experienced their sales process, we would not work with this company if they provided the service for free. ”

Allen B.

Managing Member

“The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved.”

Jeremy J.

Senior Systems Manager

“their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out.”

w b.

sec treas

Cons

“Also the recorded calls don't have call sentiment and analytics to match competitor software.”

Arne G.

Sales

“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”

Cris L.

Owner

“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”

Jennifer B.

Collections Specialist and IT