800.com vs 8x8 Work

Ringover

Nextiva

RingEX

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Owner

When we needed to transfer a number, it took over 30 days and support was unresponsive with no phone option.

The main downsides of 800.com are that the pricing can feel a bit high for small businesses, some advanced features take time to learn, and international options are limited compared to larger VoIP providers.

The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners.

Chief Operations Officer

What we liked the  most about 800.com was how simple it was to set up, how helpful the customer service team was, and how easy everything was to understand in regards to solving our problem when we needed to purchase a new 1-888 number that suited our small business.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Alerts/Notifications

Archiving & Retention

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scoring

Call Screening

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Analytics

Contact Database

Contact Management

Conversion Tracking

Customizable Caller ID

Customizable Reports

Data Import/Export

Fax Management

Keyword Tracking

Live Chat

Mobile Access

On-Demand Recording

Online Voice Transmission

Real-Time Reporting

Recording

Reporting & Statistics

SMS Messaging

Third-Party Integrations

Virtual Call Center

Voice Mail

Voicemail Transcription

Reviews for 800.com come from a wide variety of industries, including construction (7% of reviewers), financial services (5%), and hospital & health care (4%). The most frequent use case for 800.com cited by reviewers is business phone systems (57% of reviewers).

Users and use cases

Most users consider 800.com to offer affordable, competitive pricing compared to other providers. Most reviewers indicate the features and value justify the cost. Some reviewers feel the service could be less expensive, but still worthwhile.

Value for money

800.com is a call tracking program offering key features such as Caller ID, call routing, and alerts/notifications, among others.

800.com

Web-based

iPhone

iPad

Android

Windows

RingCX

Grasshopper

Zoom Phone

JustCall

CallRail

Ooma Office

Unlimited

Personal

The call management features are straightforward and reliable, and having everything in one place (calls, texts, and tracking) saves a lot of time.

com is the best place to acquire and manage your phone numbers for all your business needs.   Whether it's tool free, local numbers, and any sales and marketing number...they will give you the ability to quickly and accurately obtain and manage those numbers efficiently.

I wish it automatically has your business at the caller ID people can add my business name as their caller ID but I wish it would appear automatically when you signed up.

Chief Growth Operations Officer

I really like that you can set it to ring at multiple numbers. And receive the voicemail message alerts in your email.

Head of Operations

Its a bit confusing that the recommended numbers for vanity lines have an extra digit but upon testing we figured out that you can leave the last number off if needed.

Their customer support team stands out—they are quick to respond and genuinely helpful, which makes a big difference when you’re running a business. While there have been occasional issues with call transfers, the overall reliability and ease of use make it a valuable tool for our operations.

We were able to take down the number we wanted and get the call routing up to speed in no time.

Founder

quick easy setup that fulfilled all of our needs and provided us access to systems that helped us direct our calls to the right person.

Owner Agent

In terms of value for money, it seems fair given the features offered — especially for small businesses like mine that need reliability without a complicated setup.

Administrator

Using the vanity number gives us a way to market our company name and make it easy for people.

Interventionist

I don’t like how you don’t get prompts for missed calls and I also think the service is pricey per number

There are some limitations in the recorded answer functionality...it does work, but I'd like to have some additional flexibility.

The price and the capabilities could not a bit easier to get to and tutorial should be made available immediately before getting the device.

Some features feel a bit limited, especially when it comes to more advanced customization or reporting.

President

I was able to pick the number that lines up with my cell number, so they are same.

The pricing can also add up depending on usage, and customer support response times can vary.

Would like reminders of when the bill is due, how much, and if their is a late fee.

Chief Executive

I was able to find a working memorable novelty number and the call routing features are great.

CEO COO

I spoke with them to inquire about getting a vanity number for my small business, and they came through with the number that I wanted as well as the service that is appreciated!

This caused a bit of an issue because in order to be able to send text messages to our customers from the 800 number, we needed to have our website developers add in an opt in/out button.

The setup process was fast and simple, the dashboard is very clean and easy to navigate, and call forwarding works flawlessly every time.

Regional Sales and Support Manager

In the past, we had some issues with forwarding of calls to international numbers.

Interior Designer

However, improving accessibility to customer support especially through texting would take the experience to the next level.

Managing Director

Also some issues with calls being inaudible at times or failing to go through.

Lawyer

My service has been essential in providing a general number to my clients as opposed to my personal number for potential services.

I like that I could pick a phone number that easily identifies what my business does.

Not able to text my customers: What I liked least is that it’s not as easy to text customers as I would prefer.

Lab Director

I like how 800.com has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website

Evangelist

It is user friendly and I was able to easily set up my number by myself being guided from basic steps from the site.

To our surprise, they arbitrarily added new fees for toll-free calls from certain areas outside the US, like Puerto Rico.

It’s been a very easy process to retrieve my calls and messages.    When I have questions someone is there to answer my questions immediately.

Creative Director

Form the set u to 800.cm's continued use and maintenance make is fast and affordable to track campaigns.

Also ran into some call routing issues at the start , but got that squared away.

I haven’t used team collaboration features yet, but it’s good to know those options are available as my business grows.

The platform is intuitive, easy to set up, and delivers exactly what we need in terms of managing business calls efficiently.

Owner and Business Operations Manager

It's a quick and easy set up, I've tested the system and have had zero issues with receiving or making phone calls from the app.  

The platform is simple to understand and use, and offers the necessary features I'm looking for in a toll free number system.

They gave me the number that I wanted specifically for my radio station. When no other company would

I like how I get fast notifications of any voicemails

owner

I love knowing that no matter where I am, every single call is being answered with a professional greeting, making us sound established and reliable.

This usually resolves following a closing and reopening of the application .

The setup is quick, the interface is easy to navigate, and the call tracking/analytics features make it simple to monitor activity.

Concierge beauty services

Have to go to the website often, mainly to check on minutes used.

Integration Options Are Still Limited 🔗

Vice President

We can provide an 800 number for a relatively low price.

Insurance Producer

I use 800.c0m for my small business and it is GREAT!  

Having a toll-free number definitely makes my business look more professional, and the customer support team has always been friendly and responsive.

The setup process was extremely easy and user-friendly, allowing us to get up and running quickly without any technical challenges.

Notary

Also, when I attempt to send a text message via my 800.com number, I am unable to do this because the business number I have is not recognized.

Customer Support

Call Management

Pricing

Business Use

Voicemail

Vanity Numbers

Ease of Use

Features

Text Messaging

Process Efficiency

Large Enterprises

Small Business

Mid-size Business

Freelancers

Most users consider 800.com to offer affordable and competitive pricing, especially compared to traditional 800 number providers and other solutions. Most reviewers indicate that the platform provides a good range of features and functionalities at a reasonable cost, making it a practical choice for small businesses and those looking to scale. Most users appreciate the ease of setup and the value received for the price paid. Some reviewers feel the service could be less expensive, with a few saying the pricing is a little high, but they still find it worthwhile for the benefits provided.

Managing Partner

Customer service could be better... hard to get in touch with people and get problems solved

Systems Administrator

Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently

System Engineer 

Their customer service was extremely helpful and very nice

Operations Manager 

We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

800.com vs 8x8 Work Comparison (2026)

800.com

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives