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800.com vs 8x8 Work Comparison (2026)
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Good recommendations?
Overview
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
369
5
4
3
2
1
300
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.1
309
5
4
3
2
1
131
107
42
19
10
- Value for money
- Ease of use
- Features
- Customer support
58%
would recommend this appPros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Pros
“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”
SR
Stephanie R.
HR Manager
“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”
SF
Sarah F.
CEO
“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”
BB
Britta B.
Senior Marketing Coordinator
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
Cons
“Also the recorded calls don't have call sentiment and analytics to match competitor software.”
AG
Arne G.
Sales
“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”
CL
Cris L.
Owner
“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”
JB
Jennifer B.
Collections Specialist and IT
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Electronic Faxes
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- Group Messaging
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Purchasing & Receiving
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Single Sign On
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features94
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Notifications
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drip Campaigns
- Dynamic Number Insertion
- Electronic Faxes
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Contact Centers
- Generative AI
- Geo-Routing
- Group Messaging
- IVR
- Information Locater
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Online Voice Transmission
- Open Rate Tracking
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Polls/Voting
- Port Existing Numbers
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- Purchasing & Receiving
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Screen Sharing
- Single Sign On
- Sorts Prospects
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Transactional SMS
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Video Call Recording
- Video Conferencing
- Virtual Backgrounds
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrationsN/A
- Claude
- Freshdesk
- HubSpot Service Hub
- NetSuite
- Okta
- Salesforce Sales Cloud
- Slack
- Total integrations7
- Claude
- Freshdesk
- HubSpot Service Hub
- NetSuite
- Okta
- Salesforce Sales Cloud
- Slack
