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Nextiva vs 8x8 Work Comparison (2026)

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Nextiva

8x8 Work

Overview

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

919

729

101

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.1

309

131

107

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

Pros

“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”

Chris G.

Owner

“As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff”

José G.

CS manager

“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”

Bob W.

owner

Pros

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”

Sarah F.

CEO

“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”

Britta B.

Senior Marketing Coordinator

Cons

“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”

Bob W.

owner

“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”

Jason S.

President

“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”

Joseph S.

HR Adminstrator

Cons

“Also the recorded calls don't have call sentiment and analytics to match competitor software.”

Arne G.

Sales

“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”

Cris L.

Owner

“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”

Jennifer B.

Collections Specialist and IT