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8x8 Work
5
131
4
107
3
42
2
19
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated contact center, voice, chat, video, and APIs
Table of Contents
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Find out with a
8x8 Work - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
8x8 Work overview
Based on 309 verified user reviews
What is 8x8 Work?
Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).
What do users say about 8x8 Work pricing?
Some users report that 8x8 Work offers competitive pricing and appreciate the flexible payment options. Reviewers indicate the features help reduce VOIP expenses, but some users say costs rise for larger teams or advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Phone Calls
Mobile Phones
User Management
Credit Card Charges
Call Quality
Frequent software instability
8x8 Work’s user interface
8x8 Work review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.1
Customer support
3.7
Reviews sentiment
What do users say about 8x8 Work?
Users report that 8x8 Work offers flexible calling from multiple devices, easy remote access, and useful features like voicemail-to-email and call forwarding. They appreciate its affordability, cross-platform compatibility, and straightforward setup, finding it convenient for managing business communications from anywhere. Many find the interface simple to navigate and value the integration with messaging and CRM tools.
They say frequent bugs, app freezes, and inconsistent call quality can disrupt daily use, especially on certain operating systems. Some feel customer support is slow or unhelpful, and mention that scaling up or accessing advanced features can be costly. They also note occasional issues with notifications and messaging reliability.
Select to learn more
Who uses 8x8 Work?
Based on 309 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
8x8 Work's key features
Most critical features, based on insights from 8x8 Work users:
All 8x8 Work features
Features rating:
8x8 Work alternatives
8x8 Work
Starting from
24
/user
Per month
3CX
Starting from
350
Per year
RingEX
Starting from
30
/user
Per month
Nextiva
Starting from
25
/user
Per month
8x8 Work pricing
Pricing plans
Pricing details:
User opinions about 8x8 Work price and value
Value for money rating:
To see what individual users think of 8x8 Work's price and value, check out the review snippets below.
Debi L.
Assistant Director Aging Programs
Stephanie R.
HR Manager
8x8 Work integrations (11)
Integrations rated by users
We looked at 309 user reviews to identify which products are mentioned as 8x8 Work integrations and how users feel about them.
Integration rating: 3.0 (2)
“Sync calendars and add people to calls and meetings”
“Outlook is where I do the majority of my communication. Having it integrated with Microsoft 365 makes it easier for me to use Outlook.”
Luke P.
Head of Support
Integration rating: 3.5 (2)
“Why is the integration with "Microsoft Teams" important?”
Vishnu V.
Manager, Technology Services
Integration rating: 4.5 (2)
“We use Salesforce Sales Cloud with Compass to keep customer information in sync, give support agents better context during conversations, and track interactions more efficiently.”
“Keeps comercial data and product data together”
Abrar R.
Executive Director
Integration rating: 5.0 (1)
Integration rating: 2.0 (1)
Integration rating: 3.0 (1)
“The Dynamics 365 integration is important because it keeps inspection data and operational records connected, reducing manual data entry and improving workflow efficiency.”
Henry S.
Executive Director of IS
8x8 Work customer support
What do users say about 8x8 Work customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 8x8 Work customer support.
A number of users found customer support helpful, responsive, and willing to go above and beyond to resolve issues.
Multiple users appreciated the friendly and knowledgeable support team, noting positive experiences over several years.
A fair number of users reported slow response times, difficulty reaching support, and unresolved issues.
Multiple users were frustrated by offshore support, poor communication, and frequent changes in support contacts.
Support options
Training options
To see what individual users say about 8x8 Work's customer support, check out the review snippets below.
“Their customer service was extremely helpful and very nice”
Thomas F.
System Engineer
“We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.”
Ashley D.
Operations Manager
“Customer service could be better... hard to get in touch with people and get problems solved”
Jesse D.
Managing Partner
“Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently”
Shane C.
Systems Administrator
8x8 Work FAQs
Q. What is 8x8 Work used for?
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
Q. Does 8x8 Work support mobile devices?
8x8 Work supports the following devices:
Android, iPhone, iPad
Q. What level of support does 8x8 Work offer?
8x8 Work offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
