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Good recommendations?
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
Our top-rated Call Analytics software enables marketing teams to convert more. Gain real-time insights on the channels, ads and keywords that bring valuable phone leads and sales to your business.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
931
5
4
3
2
1
737
102
40
10
42
- Value for money
- Ease of use
- Features
- Customer support
4.8
28
5
4
3
2
1
24
3
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
José G.
CS manager
Bob W.
owner
Pros
Antony N.
Marketing
Alexander K.
CEO
Chris M.
CEO
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Keyword Tracking
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
- Total features46
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Analytics
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Keyword Tracking
- Knowledge Base Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Live Chat
- Live Results Sharing
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Dialer
- Proactive Chat
- Quality Management
- Question Library
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Skip Logic
- Social Media Monitoring
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Tagging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- CallRevu
- Criteo
- Gong
- Google Ads
- Google Analytics 360
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Meta for Business
- Microsoft Access
- Microsoft Advertising
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Skai
- Slack
- WordPress
- Zapier
- Zoho CRM
- Zoho Calendar
- Total integrations13
- ActiveCampaign
- CallRevu
- Criteo
- Gong
- Google Ads
- Google Analytics 360
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Meta for Business
- Microsoft Access
- Microsoft Advertising
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Skai
- Slack
- WordPress
- Zapier
- Zoho CRM
- Zoho Calendar
