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Nextiva vs Vonage Business Communications Comparison (2026)

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Nextiva

Vonage Business Communications

Overview

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

19.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

931

737

102

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.0

321

144

Value for money

Ease of use

Features

Customer support

60%

would recommend this app

Pros

“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”

Chris G.

Owner

“As a moving company, communications is a big part of our daily operations, since our team is constantly coordinating with customers, drivers and internal staff”

José G.

CS manager

“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”

Bob W.

owner

Pros

“Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert.”

Whitney L.

Business Owner

“The user interface is very nice, and the messaging system it has helps a lot with text messages.”

Daniel J.

Sales Development Manager

“Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication.”

Byron M.

owner

Cons

“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”

Bob W.

owner

“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”

Jason S.

President

“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”

Joseph S.

HR Adminstrator

Cons

“Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office.”

DONALD F.

AGENCY PRODUCER

“Overall it has been shaky, the sms messaging being down is a bad deal, as I use texts as 99% of my communication to my student, so I am forced to use another app for SMS and Vonage for calls.”

Mellissa C.

Instructor II

“The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings.”

Isaac D.

Load Management Supervisor