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Sideline Logo

Sideline

3.9
(60)

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Your Phone’s Other Number.

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(11)

Sideline Pricing, Features, Reviews and Alternatives

Sideline FAQs

Q. What type of pricing plans does Sideline offer?

Sideline has the following pricing plans:
Starting from: $9.99/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Sideline?

Sideline has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Sideline support?

Sideline supports the following languages:
Finnish, Danish, Italian, Korean, Indonesian, Norwegian (Bokmal), French, Spanish, Portuguese, Japanese, Hebrew, Russian, Swedish, Thai, German, Chinese (Simplified), Arabic, Polish, Dutch, English, Chinese (Traditional)

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Q. Does Sideline support mobile devices?

Sideline supports the following devices:
Android, iPhone

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Q. Does Sideline offer an API?

No, Sideline does not have an API available.

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Q. What level of support does Sideline offer?

Sideline offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

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Sideline product overview

Price starts from

9.99

Per month

Flat Rate

What is Sideline?

Sideline puts a reliable 2nd number on the phone you already have.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat
24/7 (Live rep)

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Why am I seeing this?

Sideline pricing information

Value for money

3.9

/5

60

Starting from

9.99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sideline features

Functionality

3.8

/5

60

Total features

10

5 categories

Most valued features by users

Mobile Access
Call Monitoring
Call Logging
Contact Database
Employee Directory
SMS Messaging
Unified Communications
Voice Mail

Functionality contenders

Sideline users reviews

Overall Rating

3.9

/5

60

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.8/10
Rating distribution

5

4

3

2

1

31

12

6

2

9

Pros
I use it as my business line and it has everything I need. Great features, contact management, superior call quality and convenient features like auto-reply.
Ve been a sideline user for a while now, and I have to say I’m never looking back. It has amazing call quality and tons of features to keep my business and personal line separate.
I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.
Cons
The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers.
It can be highly misused/abused by others who continuously create new phone numbers to harass others that have blocked them.
Worst customer service I have ever found. Cannot contact anyone via phone and no response via email.

Overall rating contenders

RA
AvatarImg

Ross A.

owner

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Great service to ditch the landline

Reviewed a year ago

Transcript

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want...

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Scott R.

Public Relations and Communications, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Second number heaven

Reviewed 3 years ago

Overall, it is a reliable way to add a second line to your cell phone that you can easily use for business purposes. This is especially true if you only need one.

Pros

I like Sideline because it was easy to set up. Most importantly, I don't miss calls that come inbound and it has good texting features. Also they just added a new feature that allows users to send and receive texts from their desktop/laptop. A nice time saver for longer messages.

Cons

Wish the price was a little bit cheaper per month, maybe by like $3-5.

Vendor response

Thank you so much for sharing!

RA
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Ross A.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great service to ditch the landline

Reviewed a year ago

Great product that does exactly what it says it will. I also love the voice to text options, the ability to text from it. The ability to set multiple away messages and switch them easily is also quite useful.

Pros

I was able to stop using a landline and add it to my cell phone. I have my office phone with me at all times now and can manage when it is answered and set to away etc. Along with being 1/8th the price of the landline I can also text directly with people instead of using my personal number or a service.

Cons

There really haven't been any con's to the software. I think I have had a total of 3 calls that were of unacceptable quality in more than 3 years of use, and I cannot even guarantee that the poor quality of the call was because of sideline.

Vendor response

Hey Ross, Thank you for leaving such a detailed recounting of your experience using Sidelinewe truly appreciate the feedback and are very happy to hear how well everything has worked for you!

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Andrew B.

Outsourcing/Offshoring, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Loss of Service unresolvef

Reviewed 7 months ago
Pros

When it works it's ok. But there are ongoing glitches about every 6 months. See below!

Cons

I have had sideline for 3 to 4 years. In the past there were some minor glitches but they were fixed pretty quick.. But right now, there is a major problem - Sideline signed me out of my app. I didn't know it, I received no notice of it. I've now missed 7 business phone calls over the past 5 days. I've also worked with Sideline for 5 days to try to resolve this issue. They seem unable to find a way for me to log in to my account. They keep telling me it's resolved&to dign in. But on my phone it is not resolved . It is a friggin mess right now and I am getting more upset by the day. If Sideline can't fix a Sideline issue than what good are they

AP
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Angela P.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for collectors

Reviewed 3 years ago

It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line.

Pros

It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs.

Cons

The increased the cost of the subscription. Other than that the product is great and offers great features for the price.

Vendor response

Thanks for sharing your feedback, Angela. We appreciate your honest review. Feel free to reach out if you ever need help with the app!

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Arin A. Wallington M.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

If things go wrong, they go very wrong

Reviewed a year ago

My business number is with sideline so we need to stay, but the issues with the app and customer service make it an awful experience

Pros

Once you have everything set up, the app pilots itself. It's pretty easy to use

Cons

Customer service is awful. There is no one to talk to personally, ever. If something goes wrong, it will stay wrong, for hours or days while they take their time to respond to your email for help. If you need to make a change in the app, it will not auto install. You will have to delete the app and log back in. No, I'm not joking. For every change. It's literally archaic. Good luck.

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