SureTel Pricing, Features, Reviews & Comparison of Alternatives


Business VoIP service

5.0/5 (2 reviews)

SureTel overview

SureTel is a cloud-based telephony solution, which helps businesses manage communication across teams & clients through Google integrations, call history, route timing, custom caller ID & more. It lets users record calls to store customer interactions in a unified database for future reference.

Key features of SureTel include call logging, mobile access, virtual call center, web conferencing, IVR/voice recognition, multiple scripts, hotkeys and ring groups. It offers purchase and rental options for VoIP phones to streamline business communication with prospects as well as customers. The application comes with an ordering tool to book new numbers or port existing ones, providing several functionalities for routing phone calls across multiple locations. SureTel comes with a module to include SMS services on business phone numbers to send/receive messages, facilitating more methods of interaction with clients.

SureTel’s inbound caller ID solution helps firms identify incoming calls to office phones using a nationwide database. It also facilitates integration with meeting applications to conduct web conferences with team members.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

SureTel screenshot: SureTel active call status screenshotSureTel screenshot: SureTel account status screenshotSureTel screenshot: SureTel real-time dashboard screenshot

SureTel reviews


Very good
Value for money
Ease of use
Customer support
David Walker

Works great!!

Used daily for 1-2 years
Reviewed 2018-07-19
Review Source: Capterra

Phone call quality is good and the web portal to manage the phone system is easy to navigate. Support is quick to respond to any issues.

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April Shannon CPhT

Solved my communication hurdles!

Used monthly for 2+ years
Reviewed 2018-09-07
Review Source: Capterra

With the click of a button on my pc, I am able to dial a person by name to my desk phone. I can also send IMs

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SureTel pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Pricing is available on a monthly subscription based on simultaneous calls.

2-9 simultaneous calls: $32.99/month/line

10-29 simultaneous calls: $30.99/month/line

30+ simultaneous calls: contact SureTel for pricing information.

SureTel features

Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Transfer
Caller ID
Live / Video Conferencing
Reporting & Statistics
Voice Mail

API (146 other apps)
Activity Dashboard (77 other apps)
Automatic Notifications (61 other apps)
CRM Integration (68 other apps)
Chat (78 other apps)
Instant Messaging (59 other apps)
Monitoring (59 other apps)
Receiving (52 other apps)
SMS Integration (53 other apps)
Third Party Integration (85 other apps)

Additional information for SureTel

Key features of SureTel

  • Audio / Video Conferencing
  • Call Center
  • Call Logging
  • Call Parking
  • Chat / Messaging
  • Employee Directory
  • Encryption
  • Hotkeys
  • Inbound Reporting
  • Multi-Part Conferencing
  • Multi-User Collaboration
  • Multiple Scripts
  • Phone Key Input
  • Ring Groups
  • Unified Communications
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Voice & Data Integration
  • Voice Customization
  • Voice Quality Enhancement
  • Web Conferencing
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