SureTel is a cloud-based telephony solution, which helps businesses manage communication across teams & clients through Google integrations, call history, route timing, custom caller ID & more. It lets users record calls to store customer interactions in a unified database for future reference.
Key features of SureTel include call logging, mobile access, virtual call center, web conferencing, IVR/voice recognition, multiple scripts, hotkeys and ring groups. It offers purchase and rental options for VoIP phones to streamline business communication with prospects as well as customers. The application comes with an ordering tool to book new numbers or port existing ones, providing several functionalities for routing phone calls across multiple locations. SureTel comes with a module to include SMS services on business phone numbers to send/receive messages, facilitating more methods of interaction with clients.
SureTel’s inbound caller ID solution helps firms identify incoming calls to office phones using a nationwide database. It also facilitates integration with meeting applications to conduct web conferences with team members.