GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Talkdesk vs CloudTalk Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
DialedIn CCaaS
4.8
Good recommendations?
Overview
Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
734
5
4
3
2
1
459
225
35
7
8
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.4
271
5
4
3
2
1
184
55
9
8
15
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.”
OD
Olga D.
Pharmacist
“It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.”
OD
Olga D.
Pharmacist
“The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.”
RL
Rebecca L.
Strategy Coordinator
Pros
“if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)”
EL
Eva L.
Sales and Business Development
“It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.”
Nishant B.
BDM
“Name is displayed on call or double check on number is not required”
DV
Dhanesh V.
Team lead
Cons
“Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.”
RL
Rebecca L.
Strategy Coordinator
“It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.”
MH
Makeda H.
APD Resolution Specialist
“Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.”
NS
Natalie S.
Graduate Student
Cons
“The mobile app lacks some key functions compared to desktop.”
Nishant B.
BDM
“I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.”
DB
Debora B.
director
“Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.”
Anthony A.
General Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Audio/Video Conferencing
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- By-Extension Reporting
- CRM
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drip sequences
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
- Total features133
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Audio/Video Conferencing
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- By-Extension Reporting
- CRM
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drip sequences
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Keyword Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sentiment Analysis
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
Integrations
- Total integrations33
- Adobe Commerce
- Agentforce
- BigCommerce
- Contactually
- EV Self Help
- Fin
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Jira
- Keap
- Kommo
- Krisp
- Kustomer
- LiveAgent
- LiveChat
- MK
- Make
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Squirrel
- UserVoice
- Verint Workforce Management
- Workato
- Zapier
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- iOS14
- noCRM
- Total integrations25
- Adobe Commerce
- Agentforce
- BigCommerce
- Contactually
- EV Self Help
- Fin
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Jira
- Keap
- Kommo
- Krisp
- Kustomer
- LiveAgent
- LiveChat
- MK
- Make
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Squirrel
- UserVoice
- Verint Workforce Management
- Workato
- Zapier
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- iOS14
- noCRM
Alternatives
Explore similar apps
