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Talkdesk vs Ringover Comparison (2026)
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Good recommendations?
Overview
Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
734
5
4
3
2
1
459
225
35
7
8
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.7
892
5
4
3
2
1
707
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.”
OD
Olga D.
Pharmacist
“It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.”
OD
Olga D.
Pharmacist
“The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.”
RL
Rebecca L.
Strategy Coordinator
Pros
“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS
Jose S.
CCO
“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS
Jose S.
CCO
“The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.”
NV
Nicholas V.
Founder
Cons
“Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.”
RL
Rebecca L.
Strategy Coordinator
“It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.”
MH
Makeda H.
APD Resolution Specialist
“Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.”
NS
Natalie S.
Graduate Student
Cons
“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Eric N.
BDR
“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR
Juan R.
Technology and Digital Product Manager
“Also sometimes it starts playing back old calls and I need to shut the application down and restart it.”
NB
Nikolai B.
Managing Partner
- Vendor responds to reviews
- Last review19 days ago
- Vendor responds to reviews
- Last review7 days ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Audio/Video Conferencing
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- CRM & Sales Stack Integration
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drip sequences
- Electronic Faxes
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- Fax Management
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features120
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Audio/Video Conferencing
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- CRM & Sales Stack Integration
- CRM Integration
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drip sequences
- Electronic Faxes
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Embedded AI
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- Fax Management
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Group Messaging
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Labor Forecasting
- Language
- Language Detection
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Tagging
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations36
- Access Vincere Evo
- ActiveCampaign
- Agentforce
- Amazon S3
- Axonaut
- Bullhorn
- Contactually
- Crisp
- Deskpro
- DigitalOcean
- EV Self Help
- Efficy CRM
- Fin
- Freshdesk
- Freshsales
- Front
- Google Meet
- Google Workspace
- Gorgias
- Help Desk Migration Services
- Help Scout
- HubSpot CRM
- HubSpot Service Hub
- IBM Cloud
- Insightly CRM
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Azure
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Minio
- Modjo
- NetSuite
- Nimble
- NurenAI
- OVHcloud
- Okta
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- OutreachCRM
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Sanas
- Scaleway
- Sellsy
- Slack
- Squirrel
- SwiftAssess
- UserVoice
- Verint Workforce Management
- Workato
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoom Events and Webinars
- iOS14
- monday AI Work Platform
- noCRM
- Total integrations37
- Access Vincere Evo
- ActiveCampaign
- Agentforce
- Amazon S3
- Axonaut
- Bullhorn
- Contactually
- Crisp
- Deskpro
- DigitalOcean
- EV Self Help
- Efficy CRM
- Fin
- Freshdesk
- Freshsales
- Front
- Google Meet
- Google Workspace
- Gorgias
- Help Desk Migration Services
- Help Scout
- HubSpot CRM
- HubSpot Service Hub
- IBM Cloud
- Insightly CRM
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Azure
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Minio
- Modjo
- NetSuite
- Nimble
- NurenAI
- OVHcloud
- Okta
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- OutreachCRM
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Sanas
- Scaleway
- Sellsy
- Slack
- Squirrel
- SwiftAssess
- UserVoice
- Verint Workforce Management
- Workato
- Zapier
- Zendesk AI
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoom Events and Webinars
- iOS14
- monday AI Work Platform
- noCRM
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