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Talkdesk vs Squaretalk Comparison (2026)
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Good recommendations?
Talkdesk
4.5
(734)5
459
4
225
3
35
2
7
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Squaretalk
4.8
(133)5
111
4
21
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Talkdesk® combines enterprise CCaaS with CXA to manage interactions and automate resolution. CXA builds agentic AI agents with natural language and uses multi-agent orchestration to coordinate the human-AI workforce across systems. CXA works with any contact center.
Squaretalk is an all-in-one contact center platform with voice calls, Power Dialer, WhatsApp Business Messaging, SMS, and email that increases lead engagement, contact rates, team performance, and personalization Leverage CTI with Zoho, Salesforce, or other popular CRMs with our native integrations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.5
734
5
4
3
2
1
459
225
35
7
8
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.8
133
5
4
3
2
1
111
21
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
“It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.”
OD
Olga D.
Pharmacist
“It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.”
OD
Olga D.
Pharmacist
“The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.”
RL
Rebecca L.
Strategy Coordinator
Pros
“We get enterprise-grade features - dialing, whatsapp, IVR, real-time monitoring, CRM integration, without the price tag or the implementation complexity that usually comes with them.”
IH
Issam H.
Business Owner
“It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions.”
Venkat R.
Sales Manager
“I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders.”
EL
Eliza L.
Operations Director
Cons
“Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.”
RL
Rebecca L.
Strategy Coordinator
“It's not easy to transfer the caller with a person on the back line. And it tends to go offline sometimes.”
MH
Makeda H.
APD Resolution Specialist
“Talkdesk does not offer some advanced features that other contact center software may provide, such as speech analytics or AI-powered chatbots.”
NS
Natalie S.
Graduate Student
Cons
“Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity.”
Venkat R.
Sales Manager
“We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction.”
JP
Jitendra P.
Product Manager
“Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues.”
mathew s.
IT Officer
- Vendor responds to reviews
- Last review19 days ago
- Vendor responds to reviews
- Last review3 days ago
Key features
- Total features180
- 2-Way Messaging
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Management
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Deal Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Labor Forecasting
- Language
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Meeting Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduling
- Sentiment Analysis
- Speech Recognition
- Task Management
- Templates
- Third-Party Integrations
- Transfers/Routing
- Unattended Automation
- Unified Communications
- Virtual Call Center
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features147
- 2-Way Messaging
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administrator Access
- Agent Availability
- Agent Interface
- Agent Scheduling and Assignment
- Agent Self-Service
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymity
- Answering Machine Detection
- Application Management
- Approval Process Control
- Archiving & Retention
- Artificial Intelligence
- Attendance Management
- Audio Capture
- Auditing
- Augmented Analytics
- Auto-Dialer
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calibration
- Call Analysis
- Call Back
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Prioritization and List Optimization
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Scrubbing
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Specific Caller ID
- Canned Responses
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Code-free Development
- Collaboration Tools
- Collection of information
- Communication Management
- Communications Management
- Community Forums
- Compliance
- Compliance Monitoring
- Compliance Tracking
- Computer Telephony Integration
- Concurrent Calling
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Engagement
- Contextual Guidance
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Intelligence
- Conversational AI
- Cross platform compatibility
- Cross-system Integration
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Scoring
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable speech
- Customization
- Dashboard
- Dashboards
- Data Governance
- Data Import/Export
- Data Management
- Data Security
- Data Transport
- Data Workflows
- Database Management
- Deal Management
- Decision Making
- Decision Trees
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Email Alerts
- Email Management
- Email Templates
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Encrypted communication
- Escalation Handling
- Evaluation
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- For Contact Centers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Generative AI
- Geotargeting
- Help Desk Management
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Inbound Screen Pop
- Independent Decision Making
- Inquiry Routing
- Integrations
- Integrations Management
- Intelligent Routing
- Intelligent Search
- Intent Recognition
- Interaction Tracking
- Intraday Management
- Inventory Management
- Issue Management
- KPI Monitoring
- Keyword Filtering
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Labor Forecasting
- Language
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mass Texting
- Meeting Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduling
- Sentiment Analysis
- Speech Recognition
- Task Management
- Templates
- Third-Party Integrations
- Transfers/Routing
- Unattended Automation
- Unified Communications
- Virtual Call Center
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations36
- Agentforce
- Contactually
- EV Self Help
- Fin
- Freshdesk
- Front
- Help Desk Migration Services
- Help Scout
- HubSpot CRM
- HubSpot Service Hub
- Insightly CRM
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Sales Cloud
- Sanas
- Squirrel
- UserVoice
- Verint Workforce Management
- Workato
- Zendesk AI
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- iOS14
- Total integrations7
- Agentforce
- Contactually
- EV Self Help
- Fin
- Freshdesk
- Front
- Help Desk Migration Services
- Help Scout
- HubSpot CRM
- HubSpot Service Hub
- Insightly CRM
- Jira
- Keap
- Krisp
- Kustomer
- LiveChat
- MK
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- NetSuite
- Nimble
- NurenAI
- Olark
- OnePageCRM
- Oracle Service
- Outreach
- Pega Customer Decision Hub
- Pipedrive
- SAP Analytics Cloud
- Salesforce Sales Cloud
- Sanas
- Squirrel
- UserVoice
- Verint Workforce Management
- Workato
- Zendesk AI
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- iOS14
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