Tangoe TEM Pricing, Features, Reviews & Comparison of Alternatives

Tangoe TEM

Telecom expense management, consulting & support

3.8/5 (5 reviews)

Tangoe TEM overview

What is Tangoe TEM?

Tangoe Telecom Expense Management software provides procurement management, best-in-class contract sourcing, asset expenses management, consulting, and more. With the aim of improving operational and expense costs, Tangoe TEM boasts a range of features and support to aid businesses with their expense management and provide one central solution for supporting any expense, asset or usage type.

The tools within Tangoe TEM help users to reduce business costs, control delivery costs, create savings opportunities and business processes, reach service level agreements, audit and validate assets, implement governance, and enable business awareness and analysis. With strategic consulting, Tangoe TEM gives users advice on how to optimize expenses, align rates with market conditions, migrate appropriate liability models, and more.

With the aim of minimizing and streamlining costs, Tangoe TEM’s expense management features provide the tools to process invoices, validate audits, resolve disputes, optimize, and manage contracts and payments. Business users can manage their finances with cost and performance tracking, budgeting, forecasting and service level management. Tangoe TEM provides a usage management feature to identify overspending and align budgets, as well as procurement tools to carry out and streamline ordering and fulfillment.
www.tangoe.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, India, Germany

Supported languages

English
Tangoe TEM screenshot: Tangoe TEM - service inventoryTangoe TEM screenshot: Tangoe TEM - finance manager cost savingsTangoe TEM screenshot: Tangoe TEM - finance manager invoicesTangoe TEM screenshot: Tangoe TEM - invoicing

Tangoe TEM reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.8
  4.0
  3.8
Jayne Welage

Tangoe Rivermine TEM Review

Used daily for 1-2 years
Reviewed 2017-02-17
Review Source: Capterra

We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Pros
I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Cons
When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

John Moore

Tangoe TEM

Used daily for 2+ years
Reviewed 2017-02-24
Review Source: Capterra

We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Pros
Quick access to invoices and billing information.

Cons
Would desire more comprehensive and easier to use reporting tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

A Middle of the Road TEM

Used daily for 2+ years
Reviewed 2019-02-08
Review Source: Capterra

Pros
We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Cons
Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Jeff Small

Fixed TEM Services

Reviewed 2017-02-24
Review Source: Capterra

Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Brandi Mahurin

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

Used monthly for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

We were able to get a basic insite into our Telecom spend overall.

Pros
Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

Cons
We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Tangoe TEM pricing

Pricing options
Subscription
View Pricing Plans

Contact Tangoe for pricing information.

Tangoe TEM features

API (229 other apps)
Activity Dashboard (138 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Chat (131 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (166 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Additional information for Tangoe TEM

Key features of Tangoe TEM

  • Bill importing
  • Bill verification
  • Billing for data
  • Billing for voice
  • Chargeback tracking
  • Fixed line compatibility
  • Contract negotiation
  • Flexible user reporting
  • Flexible search
  • Fraud controls
  • Internal cost allocation
  • Mobile line compatibility
  • Multi-variable invoicing
  • Usage reporting
  • Network mapping
  • Open database design
  • Payment dispute
  • Custom rate plans
  • Long distance WiFi support
  • Multiple payment options
  • Supports WiFi hotspots
  • Supports WiMAX
  • Split billing
  • IRS compliance
  • Move / add / change options
  • Historical audit
  • Auditing
  • Benchmarking
  • Expense tracking
  • Financial management
  • Invoice processing
  • Procurement management
  • Service level management
  • Conversion rate optimization
  • Budgeting & forecasting
  • Asset lifecycle management
  • Business process control
  • Best practices
  • Contract management
View All Features

Benefits

Global IT Expense Management (ITEM) solution to provide complete visibility into all IT spend.

Implement Tangoe TEM’s best-in-class practices when creating contracts.

Build a catalog of both fixed or mobile services to gain visibility and insight.

Reduce asset expenses by minimizing mobile and fixed total cost of ownership.

Benefit from Tangoe TEM’s consulting & support on a range of subjects relating to telecom expense management.