Tangoe TEM Reviews - Pros & Cons, Ratings & more

Spenza

LINQ Qonnect

SpikeFli Analytics

Tangoe Telecom Expense Management software provides procurement management, best-in-class contract sourcing, asset expenses management, consulting, and more

Tangoe TEM

Android

Web-based

Windows

iPad

iPhone

Telecom Billing

Tangoe Software is very easy to use, excellent to help with the auditing process.

Purchasing Associate

They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections.

Sr. Business Systems Analyst

Bots in bugs, and no alerts when activities fail.

Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account.

Finance Director

I have been very satisfied with the relationship and the value we have received related to the cost.

Senior IT Director 

Since the move to MOBI the accuracy and consistency of data is very poor.

Lack of customization in portal, lack of ability to word things in a way that makes sense to an end-user, limited capabilities for providing additional instructions.

We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.).

We've had cost benefits with the optimization piece of this, but the support has declined since Tangoe purchased Mobi. Feel free to call for detail.

Sourcing Category Manager, Technology

Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues.

IT Procurement Analyst - Telecom

We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

largest ecosystem of global partners industry’s first complete solution for telecom, mobile, and cloud cost management

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Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.)

Easy to use

Very poor customer service - the worst I've experienced in my extensive IT career.  Escalation of issues gets no results.  Going on 4th month of being LIVE on new platform and still not in a "solid state".  Tangoe is charging us for "spend", but the spend report they generate does not match the spend amount from reports generated in Telecom.  I requested billing report details by a certain date due to a leadership inquiry and got no response from Tangoe.  Tangoe does not respond to customer hardship and is out of touch from a customer service standpoint.

Ascension Use of Tangoe

We have been using Tangoe's software platform to manage our global telecom spend for the last two years.  The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations.   The tool is easy to use with minimal learning curve for new employees.  Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues.  I have been very satisfied with the relationship and the value we have received related to the cost.

We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Tangoe Rivermine TEM Review

Our team is not very responsive, we have to ask for updates.  Sometimes it takes weeks to get things resolved.  I feel like we were sold a product that is not really usable for our needs.

Migration from CMP to Telecom

A Middle of the Road TEM

We've had cost benefits with the optimization piece of this, but the support has declined since Tangoe purchased Mobi. Feel free to call for detail. 

Change since Tangoe purchased Mobi

My overall experience with Telecom has been rocky thus far.

Telecom Tool

We were able to get a basic insite into our Telecom spend overall.

Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.  

Since the move to MOBI the accuracy and consistency of data is very poor

Inconsistent and inaccurate 

Billing is handled responsibly with no issues.  Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.   

Tangoe TEM Reviews (2025)

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13 reviews