eXsight Call Accounting Pricing, Features, Reviews & Comparison of Alternatives

eXsight Call Accounting

Technology expense management & call accounting solutions

4.29/5 (14 reviews)

eXsight Call Accounting overview

What is eXsight Call Accounting?

eXsight Call Accounting is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries.

eXsight Call Accounting’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom.

eXsight Call Accounting’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier.

The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.
www.mtsint.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Hebrew, Portuguese
eXsight Call Accounting screenshot: Wireless Expense Management can help take control of wireless costs and spendingeXsight Call Accounting screenshot: Call Accounting offers a flexible solution for capturing and managing unified communication costseXsight Call Accounting screenshot: Invoice Management drives down telecom costs by preventing error related overspendingeXsight Call Accounting screenshot: Wireless Expense Management and Optimization can help take control of wireless costs and spendingeXsight Call Accounting screenshot: Wireless Help Desk services drive down mobile support costs and improve end user satisfactioneXsight Call Accounting screenshot: Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate riskeXsight Call Accounting screenshot: Cloud Service Management optimizes cloud service costs and manages seats and subscription planseXsight Call Accounting screenshot: Procurement Management ensures that all telecommunications provisioning activities are under controleXsight Call Accounting screenshot: Asset Management can help manage all unified communication assets (video, voice, data and wireless)eXsight Call Accounting screenshot: Dispute Management and Recovery tracks every dispute from identification through resolution

eXsight Call Accounting reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.2
  4.7
James Orefice

Solid call accounting software

Used daily for 2+ years
Reviewed 2016-10-03
Review Source: Capterra

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Pros
It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons
There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cynthia Y

Great Product

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Pros
How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons
None that come to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephen Lewis

Call Accounting

Used daily for 1-2 years
Reviewed 2016-10-04
Review Source: Capterra

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Pros
Reporting

Cons
lack of phone number reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kris Aquino

Great software for our needs

Used daily for 2+ years
Reviewed 2016-10-03
Review Source: Capterra

MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Pros
Functionality

Cons
Can be initially tough when you first use it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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F curran

TEM Product

Used daily for 2+ years
Reviewed 2016-10-04
Review Source: Capterra

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Pros
Ease of use

Cons
Sometimes the reports are hard to build, very small number of times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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eXsight Call Accounting pricing

Pricing options
One time license
Subscription
View Pricing Plans

Contact MTS IntegraTRAK for detailed pricing information.

eXsight Call Accounting features

Activity Dashboard
CRM Integration
Call Monitoring
Communication Management
Real Time Notifications
Real Time Reporting
Third Party Integration

API (219 other apps)
Automatic Notifications (105 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Chat (123 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Reporting & Statistics (132 other apps)
Video Conferencing (97 other apps)
Voice Mail (83 other apps)

Additional information for eXsight Call Accounting

Key features of eXsight Call Accounting

  • Call system integration
  • Fixed line
  • Flexible rate tables
  • VoIP
  • By-extension reporting
  • Call collection
  • Call duration
  • Call volume
  • Caller ID
  • Inbound & outbound call reporting
  • Talk time tracking
  • Unattended call management
  • Who answered log
  • Procurement management
  • Asset management
  • Invoice management
  • Dispute management and recovery
  • Wireless expense management
  • Call accounting
  • Dashboards & reporting
  • Policy compliance
  • Contract management
  • Vendor management
  • Budget mangement
  • Vendor payment services
  • Managed services
  • Consulting services
  • invoice Auditing
  • Cloud services management
  • Cloud expense management
  • Wireless help desk services
  • Mobility-as-a-Service
  • Wireless optimization
  • BYOD management
  • Communications lifecycle management
  • Allocation & chargeback
  • Mobile device management
View All Features

Benefits

eXsight Call Accounting provides organizations of any size or industry with a single point of control over their entire unified communications environment.

eXsight Call Accounting users can gain 360-degrees of actionable visibility into their UC ecosystem from a single platform.

Companies can gain an accurate inventory of all unified communication assets, services, and users, and be aware of who is using them and where.

Vendor management features help centralize contact information to track issues, orders, disputes, dependencies, and more, by vendor.

eXsight Call Accounting helps map corporate policies into the platform's processes and workflows, ensuring compliance for the entire procure to pay lifecycle.