TEM Suite Pricing, Features, Reviews & Comparison of Alternatives

TEM Suite Reviews

TEM Suite

Technology expense management & call accounting solutions

4.42/5 (12 reviews)
30     476

MTS TEM Suite is a telecom expense management system that enables organizations to gain visibility and control over their unified communications expenses, assets, usage, services and security policies. The system is designed to empower companies, government entities, enterprises, and nonprofits of all sizes, across a variety of industries.

TEM Suite’s procurement management module ensures users that all telecom ordering activity is properly managed and controlled. Each order will be authorized, configured, and allocated to the appropriate rate plan, before being reported to the relevant party. Asset management features ensure companies have an accurate inventory of all telecom assets. Users will be aware of where the assets are, how they are being used, and by whom.

TEM Suite’s invoice management helps drive down telecom costs by preventing any overspending due to billing errors and inaccuracies. Dispute management and recovery features track every dispute from identification, through to reporting, until resolution. Analysts can document the issue and submit any disputes with the carrier.

The system’s wireless expense management features help companies take control of their wireless environment and overall costs. Call accounting provides organizations with visibility into all telecom costs by capturing and managing all unified communication costs. Additional features include dashboards and reporting, policy compliance, contract and vendor management, managed services, budget management, and more.
www.mtsint.com

TEM Suite Reviews (12)

Latest reviews

 Review of MTS call accounting.

I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system.

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Reviewed 6th of October, 2016 by Steve L

 

 Great Product

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

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Reviewed 5th of October, 2016 by Cynthia Y

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TEM Suite Pricing

Pricing model: One-time License, Subscription

Contact MTS IntegraTRAK for detailed pricing information.

Key Features of TEM Suite

  • Call system integration
  • Fixed line
  • Flexible rate tables
  • VoIP
  • By-extension reporting
  • Call collection
  • Call duration
  • Call volume
  • Caller ID
  • Inbound & outbound call reporting
  • Talk time tracking
  • Unattended call management
  • Who answered log
  • Procurement management
  • Asset management
  • Invoice management
  • Dispute management and recovery
  • Wireless expense management
  • Call accounting
  • Dashboards & reporting
  • Policy compliance
  • Contract management
  • Vendor management
  • Budget mangement
  • Vendor payment services
  • Managed services
  • Consulting services
  • invoice Auditing
  • Cloud services management
  • Cloud expense management
  • Wireless help desk services
  • Mobility-as-a-Service
  • Wireless optimization
  • BYOD management
  • Communications lifecycle management
  • Allocation & chargeback
  • Mobile device management

TEM Suite Screenshots (10)

TEM Suite screenshot: Wireless Expense Management can help take control of wireless costs and spendingTEM Suite screenshot: Call Accounting offers a flexible solution for capturing and managing unified communication costsTEM Suite screenshot: Invoice Management drives down telecom costs by preventing error related overspendingTEM Suite screenshot: Wireless Expense Management and Optimization can help take control of wireless costs and spendingTEM Suite screenshot: Wireless Help Desk services drive down mobile support costs and improve end user satisfactionTEM Suite screenshot: Enterprise Mobility Management - MDM, MAM, MCM, help enforce policy compliance and reduce corporate riskTEM Suite screenshot: Cloud Service Management optimizes cloud service costs and manages seats and subscription plansTEM Suite screenshot: Procurement Management ensures that all telecommunications provisioning activities are under controlTEM Suite screenshot: Asset Management can help manage all unified communication assets (video, voice, data and wireless)TEM Suite screenshot: Dispute Management and Recovery tracks every dispute from identification through resolution

Specifications

Intended Users
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Windows, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, Hebrew, Portuguese
Support Options
FAQs, Forum, Online Support, Phone Support

Alternatives to TEM Suite

Benefits

TEM Suite provides organizations of any size or industry with a single point of control over their entire unified communications environment.

TEM Suite users can gain 360-degrees of actionable visibility into their UC ecosystem from a single platform.

Companies can gain an accurate inventory of all unified communication assets, services, and users, and be aware of who is using them and where.

Vendor management features help centralize contact information to track issues, orders, disputes, dependencies, and more, by vendor.

TEM Suite helps map corporate policies into the platform's processes and workflows, ensuring compliance for the entire procure to pay lifecycle.
Steve L

Review of MTS call accounting.

06/10/2016

I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system.

Pros

If I have a problem, they are quick to respond to get resolved quickly.

Cons

updates on the name and departments for devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering TEM Suite

scheduling reports for departments is easy and works well sending by e-mail. new extension populate as CDR is delivered.

Source: Capterra
Helpful?   Yes   No
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Cynthia Y

Great Product

05/10/2016

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Pros

How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons

None that come to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering TEM Suite

Not at this time.

Source: Capterra
Helpful?   Yes   No
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Brandi M

New Customer

04/10/2016

We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment.

Pros

I can see the potential the software has to be very valuable to ACS in the future.

Cons

Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Yvonne F

Tem Suite Call Accounting

04/10/2016

We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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F curran

TEM Product

04/10/2016

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Pros

Ease of use

Cons

Sometimes the reports are hard to build, very small number of times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Matt Heaps

Pleased with MTS

04/10/2016

We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Robert Billingsley

Excellent support and service

04/10/2016

So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

Pros

Dashboard makes it easier for end user to find what they need.

Cons

The reporting could offer more in a way of understanding or ease of remembering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Janet  Niswonger

MTS Call Accounting review

04/10/2016

The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Cindy Gudgeon

Tems Software

04/10/2016

The tems software has made my reporting of our phone traffice so much easier. I never have to worry about the details.. I can trust the data is there when I need it. The support I receive is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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James Orefice

Solid call accounting software

03/10/2016

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Pros

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering TEM Suite

It works great with our shoretel system!

Source: Capterra
Helpful?   Yes   No
Read more