Toky vs CloudTalk

Dialpad

Ringover

DialedIn CCaaS

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Owner

The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening.

Sr Ops Manager

Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill!

Central Consultant

Very easy to use and track your progress, and the Toky team is friendly and very helpful

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Transcription

Call Transfer

Computer Telephony Integration

Contact Database

Contact Management

Employee Directory

File Transfer

Inbound Call Center

Interaction Tracking

Live Chat

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Purchasing & Receiving

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Recording

Reporting/Analytics

Reporting & Statistics

SMS Messaging

Text to Speech

Third-Party Integrations

Virtual Call Center

Voice Mail

VoIP

VoIP Connection

Toky

Web-based

iPad

Android

Windows

Linux

iPhone

Aircall

JustCall

RingEX

CloudTalk

Twilio

Enterpreneur 

Business

Enterprise

The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird.

It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned.

This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited.

marketing agent 

Creative Director

The pricing, the reliability and possibility to have only one user unlike many competitors which require multiple users.

The support of our agent is very attentive, they help you throughout the process, they give you support for anything you want to do and you can communicate in Spanish!!

Director of Operations

They have an app which is also useful for taking calls via mobile phone.

When we switching to Work From Home, we experienced many connectivity issues with Toky.

Toky was a reliable, and cheap phone service that was effective when we were working from the office.

If you have a problem with a phone number or line, you are dead.

Designer

Change a few things but overall good value

project manager

I have used only few minutes to train our own freelance  technicians to do the calling.

Senior BDM

Of course, there is still a big space for improvement, but with this attitude and dedication, Toky will stand out among the others in no time.

We switched our conventional lines to Toky a month ago and the service is fantastic.

Office Manager

I am in the process of trying to port out to another carrier at this point.

so far I feel the app is user friendly, all challenges i once had , have been sorted out in a timely fashion.

Customer Support Manager

After months of trials with almost all available products, I came across Toky, and boy was I lucky!

iOS Developer

Ease of use, however lack of a few features.

The dashboard is easy to use, and change setting on the fly.

Marketing director

Reliable Android APP and great call quality.

The rest is very good service and at a very good price.

Founding partner

The service was great and what we needed at the time.

Call Quality

Customer Support

International Calling

Account and Billing Issues

Pricing

Client Communication

Bugs and Issues

Agent Management

Customization

Service Reliability

Small Business

Mid-size Business

Large Enterprises

Freelancers

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

General Manager

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.

CloudTalk is a smart phone system with advanced call tracking functionality. Make things easier for your sales and customer support teams with 70+ tracking features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Access Controls/Permissions

AI Summarization

Alerts/Escalation

Answering Machine Detection

Audio/Video Conferencing

Automatic Outbound Dialer

By-Extension Reporting

Callback Scheduling

Call Center Integration

Call Conferencing

Call Disposition

Call Duration

Caller Profiles

Call List Management

Call Queues

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Volume

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Collaboration Tools

Communication Management

Conferencing

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customizable Caller ID

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Fax Management

FCC Compliance

Feedback Management

For Cloud Phone Systems

FTC Compliance

Inbound Reporting

Integrations Management

Keyword Tracking

Knowledge Base Management

KPI Monitoring

Lead Management

List Management

Multiple Scripts

Multiple User Accounts

Online Voice Transmission

Outbound Reporting

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Most reviewers indicate CloudTalk offers affordable pricing and flexible plans, which they appreciate for startups and not-for-profits. Some users report that premium features are paywalled, and they find billing and upgrades occasionally confusing or costly.

Value for money

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (47% of reviewers).

Freshcaller

Five9