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Dialpad vs Toky Comparison (2026)

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Good recommendations?

Dialpad

Toky

Overview

Dialpad's Auto Dialer pairs automated outbound calling with Agentic AI, capturing context on every call and feeding it into a compounding intelligence layer. Calls connect to the same AI-native platform powering sales and support, governed by Dialpad's Guardian layer for secure operations.

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.2

106

Value for money

Ease of use

Features

Customer support

76%

would recommend this app

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Pros

“The pricing, the reliability and possibility to have only one user unlike many competitors which require multiple users.”

Konsta T.

Creative Director

“The support of our agent is very attentive, they help you throughout the process, they give you support for anything you want to do and you can communicate in Spanish!!”

Irina S.

Owner

“They have an app which is also useful for taking calls via mobile phone.”

Katie M.

Director of Operations

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.”

Lindsey B.

National Recruiting Director

Cons

“The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening.”

Kaan A.

Owner

“The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird.”

Kaan A.

Owner

“It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned.”

Kaan A.

Owner