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Google Voice vs Dialpad Comparison (2026)

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Google Voice

Dialpad

Overview

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Dialpad Contact Center is an Agentic AI contact center where AI agents reason, resolve, and act across voice, digital, and human channels. Up to 80% of issues resolve autonomously, governed by Dialpad's Guardian layer and validated through the Proving Ground.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

727

471

199

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“Being able to check messages, make calls, and access voicemail from different devices gives it a level of flexibility that I appreciate.”

Rashad G.

Geomechanicist

“google voice also allows you to get verification texts as well as regular texts and sms messages.”

Marcus B.

owner

“Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service.”

Shea G.

Counselor

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Cons

“You have to open up contacts to change contact information, you can't just change it in google voice, so if you mistype something, it's stuck like that only if you open contacts.”

Stefan V.

Psychotherapist

“Google Voice seemed to lack some background options that other similar VoIP services have.”

Paul K.

President

“Also, links sometimes don't get sent.”

Stefan V.

Psychotherapist

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.”

Lindsey B.

National Recruiting Director