Google Voice vs Dialpad

Ringover

VoIP.ms

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Call Center Management

Call Conferencing

Caller ID

Call Screening

Contact Management

For Cloud Phone Systems

Online Voice Transmission

Ring Groups

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Reviews for Google Voice come from a wide variety of industries, including Education Management (7% of reviewers), Information Technology and Services (5%), and Health, Wellness and Fitness (5%). The most frequent use case for Google Voice cited by reviewers is telephony (52% of reviewers).

Users and use cases

Most users consider Google Voice to deliver strong value for money, especially praising the free basic plan and flexible pricing. Some reviewers feel advanced features require paid upgrades, and a few mention regional pricing limitations.

Value for money

The Google Voice integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.8 out of 5 for its integration with Google Voice) and Google Meet (a meeting product, 4.9).

Integrations

Google Voice is a telephony program with key features that include online voice transmission, VoIP connection, caller ID, and more.

Google Voice

Web-based

RingEX

Microsoft Teams

Zoom Phone

Vonage Business Communications

Phone.com

Dialpad

Aircall

CallHippo

Starter

Standard

Premier

Frequent spam and scams

Cosmetologist 

Spam callers are everywhere, they can even get through on google voice

Owner

Only concern or negative thing that I do not like is there's way to many spam calls every day like 20-30 of them.

88% of reviewers feel negative about Google Voice’s spam call filtering. Some users report receiving a high volume of spam calls and texts, which they find disruptive and difficult to manage. Reviewers indicate that the platform’s spam detection is not always effective, with legitimate calls sometimes marked as spam and unwanted calls still getting through. Users say the process for reporting or blocking spam is cumbersome, and they express concerns about scammers exploiting the system. Many feel these issues impact their overall experience and productivity.

Reliance on stable internet

freelancer

However, some users have reported issues with call quality or connectivity, especially when using the app over a weak or unstable internet connection.

Office Manager

There is often a delay in connection when answering from the smartphone app, and I wish you didn't have to have a Google Voice internet tab open on your computer to answer.

69% of reviewers feel negative about Google Voice’s dependence on an internet connection. Users think the need for reliable Wi-Fi or data can be problematic, especially in areas with poor connectivity. Some reviewers report call drops, delays, and slow app performance when the internet is unstable. They mention missing calls or messages if offline, and note that the service can become expensive due to data usage. Reviewers indicate that these connectivity issues can hinder both personal and business communications.

Unreliable message alerts

Scheduling department manager

Currently, if you click on a text message it reads it, and there is no feature that indicates that the message has been responded to, or unread.

Cannot receive texts at this number either, they just vanish and we are never notified of them and cannot see them.

53% of reviewers feel negative about Google Voice’s message notification system. Some users report delays or failures in receiving notifications for new messages, which leads to missed or late responses. Reviewers mention issues with message syncing across devices, difficulties sending or receiving multimedia messages, and a lack of features like automatic replies or clear unread indicators. Users think these notification problems can make it challenging to manage communications efficiently, especially when timely responses are important.

Occasional app glitches

I found google voice to be full of glitches, and would end up using my personal number for work, which was a challenge I was trying to avoid. If you are really counting on a second line to work, go with another app.

The app on my phone can be buggy at times and I have had it where it locked up and crashed.

42% of reviewers feel negative about bugs and technical issues in Google Voice. Some users report the app crashing, freezing, or being slow to load, particularly on certain devices or operating systems. Reviewers mention glitches that affect call or message reliability, and some have experienced problems with app updates or compatibility. Users say these technical issues can be frustrating, especially when they rely on the service for work, and they sometimes have to restart the app or reinstall it to resolve problems.

Inconsistent call performance

Student

There are technical issues that cause dropped calls and the customer support is not that good.  

Content Marketing Writer & Strategist

That was a few years ago, currently, I only use that number for text messages because the voice call quality is so terrible!

60% of reviewers feel negative about Google Voice’s call quality. Some users report frequent dropped calls, audio issues like echoes or low volume, and delays in connecting. Reviewers say call clarity can fluctuate depending on internet strength, and some experience problems with calls not coming through or being misrouted. Users think these inconsistencies are frustrating, particularly for business use, and they mention that technical glitches can disrupt important conversations or lead to missed opportunities.

Ideal for small businesses

President

As a small business owner it is great to be able to give my Google voice number to my business associates and my personal cell to friends and family that way I can turn off the office when needed.

Indie Author

Google Voice is great for small business owners who may not be at the financial level of covering the cost of two smart phones/ smart phone plans.

93% of reviewers feel positive about Google Voice’s suitability for small business use. Reviewers appreciate having a separate business number without the cost of an additional phone plan, which helps them maintain work-life boundaries. Some users say the affordability and free options are especially helpful for startups and solo entrepreneurs. They find it easy to integrate with other Google tools, and note that it supports call screening and collaboration. Users think it’s a practical solution for managing business communications efficiently and cost-effectively.

Separation of personal and work

Teacher

I love that Google Voice allows me the opportunity to set boundaries between my business and personal lives.

HR Generalist

The application is easy to use, and it is a good alternative to provide contact information without disclosing your personal number

91% of reviewers feel positive about Google Voice’s privacy features. Some users say they value being able to keep their personal number private by using a separate Google Voice number for business or public interactions. Reviewers appreciate the ability to set boundaries between work and personal life, and they feel safer not having to disclose their real number. Users think the service is effective for maintaining anonymity and professionalism, and they find it useful for both business and personal scenarios where privacy is a concern.

Multi-device flexibility

Gives my business the ability to use a phone via the computer and allowed me to use a dedicated number and sync across all my devices.

Junior Front End Developer

Also it is very convenient to use and connect on all devices whether it be my phone tablet of laptop.

92% of reviewers feel positive about Google Voice’s device compatibility. Users think it’s convenient to access their number from multiple devices, including smartphones, tablets, and computers. Some reviewers find it helpful to sync contacts and data across platforms, making it easy to switch between devices without missing calls or messages. They appreciate being able to use the service regardless of their operating system and say the integration with Google accounts streamlines their workflow. Reviewers indicate this flexibility is valuable for both personal and business use.

Versatile text messaging options

Marketing Specialist

It makes communication easier and it is a more affordable way to set up more phone numbers and for our reps to check calls and texts from anywhere as it works from both smartphones and computers.

Career Coach

I send text messages to communicate instantly with my clients and it's so much easier using my laptop and keyboard and I never skip a beat switching devices.

91% of reviewers feel positive about Google Voice’s text messaging capabilities. Reviewers appreciate the ability to send and receive texts from multiple devices, including computers, which they say streamlines communication. Some users report that free texting within the US and Canada is a significant benefit, and they like the integration with Gmail for message management. Users think the platform’s flexibility in handling both calls and texts is useful for business and personal use, and they value features like voicemail transcription and message organization.

Simple setup and operation

Producer

Google Voice is easy to set up and is very useful, but only on certain projects.

Telecommunications Representative 

I liked the fact that everything on the app is very easy to understand and learn to use.

97% of reviewers feel positive about Google Voice’s ease of use. Some reviewers find the setup process straightforward, even if initially confusing, and appreciate the abundance of online tutorials and support. Users think the interface is intuitive once they become familiar with it, and they highlight how quickly they can get started. Reviewers appreciate that daily tasks and configurations are simple, and they say the software integrates smoothly with other Google products. Some users report that the platform makes both personal and business communications more efficient and less stressful.

Counselor

Google Voice, through their HIPAA compliant option, provides a simple, low cost option for a secure voicemail/phone service.

It's a free phone number I always have access to no matter what and it's a simple way to always have a second phone number so I can separate my calls.

Head Photographer and owner

The things that I like the most about Google voice is the option of having another phone number from my same phone for free.

Owner and Officient

I just started a small business and provided I dont send messages that look like spam or duplicates, I have very few issues.

Casino

I like that google voice is linked capable to my phone number and gives me the option for using that number or another number provided by google.

Matchmaker

I moved abroad, and I was able to save the phone number I've had since I was 15 by porting it to Google Voice.

I can access it across multiple phones or from my laptop, so I never miss a call or text from customers.

Overall experience with Google voice has been amazing, I've had the same phone number through them for a few years now and it's helped me be able to manage everything even when I didn't have a regular cell phone number.

Kids Director

I have used Google Voice mostly for infrequent business use, where being able to communicate with others without using my personal phone number was important to me.

Pastor of Digital Ministry

Set up for Google voice was extremely easy. When I needed a business number, I was able to create an account and pick a number in under 30 minutes.

Thrilled that it has texting available and that it's consistent.

Manager

I started using google voice as a second phone number on my device, but little by little it has taken over.

Logistics Sales Respresentative

This service is a great way to accomplish this with company directory, easy call transfers, and texting capabilities, which is beneficial with truck drivers who don't want to answer phone calls.

Customer Service and Sales Support Associate

What I like most about Google Voice is its voicemail transcription feature, which allows me to read my voicemail messages as emails or text messages.

Team Leader WPE

Google Voice has made typing work so easy, I like the ability of the application to convert spoken words into a document at faster speed, ability to translate so many languages makes supper to me

Inability to make calls over Wi-Fi or when carrier isn't available

Software Engineer

Additionally, it is very easy to delete and unlink the number to your phone when you no longer need it.

Google voice allows you to use your personal phone while answering company calls on a different phone line in the area code that you need it from.

Sr. Pastor

I wish incoming calls were considered "use" because they discontinued my phone number and I'd love to get it back.

I like the fact that the pricing is easy and convenient and I don't have to give my real phone number and when my clients call me from my Google business page it takes them right to this Google Voice phone number that is registered to my account and my phone rings like it's regular

I can contact student parents via text or voice without using my personal number.

Director

Free phone number: Google Voice provides users with a free phone number that can be used for calls, text messages, and voicemail.

Therapist

I wasn't able to send out of office replies or set out of office hours.

I like that it blends right in with my phone app and that you can discretely use it as you please!

All you need is WiFi and Google voice and you can make and place phone calls and text messages without disclosing your personal number.

Myself

Overall I love google voice and you can use the number you chose most places that voips aren't acceptable

It's on par with other free phone line services

Project Manager

It also does not let me create contacts within the app; I can only create them through the website on my computer which is not as efficient as I would like.

IT specialist 

Google voice forward calls to  any device and block spam silently and and it can be either business or personal depending on the requirement of purchasing it.

The calls are not always the best quality.

Operations Manager

There was no way to confirm that we weren’t spamming random people.

executive director 

i like the ability of google voice to translate documents in so many languages this makes it perfect, its speed while typing words is nice, its so user friendly i like that

Sales Agent

It takes voicemail and receives text messages.

Limited emergency calling, the quality of calls on Google Voice can vary depending on factors such as internet connection and network conditions.

Assistant

I enjoyed having google voice on my phone and i had it when my phone was off and i was just starting to get back on my feet, I used it for a couple years, and then i got a real phone and It just stuck with me and i enjoy using it.

Sport Director

I loved using this as an option when it came to communicating with parents, or coaches.  

I use Google Voice for my business phone line, it's very convenient and has always been free!

Due to there being a limited amount of phone numbers available, you have to constantly use the phone number from Google Voice, or else you risk losing that phone number.

Head Of Integrated Search And Data Performance

That made the product a none starter for us, and after moving our whole system over, we had to move it right back to a competing service that offered SMS features.

Salon Owner & Educator

Google Voice has made our world so much better and allows us to streamline all client communication through one number.

It is also great to receive text messages from sms marketing.

Professor

You can also forward calls anywhere you need.

We send automated messages to our customers.

We got flagged for it and we’re unable to continue messaging them.

Most of the time callers think it is my voicemail and hang up.

The ease of use along with being able to integrate it with normal use if your phone

Founder

Google Voice provides a free phone number that you can sync to any device with Wi-Fi.

I use this for my business phone number and i love it.

Phone Number Management

Voicemail

Calling Features

Text Messaging

Spam Call Filtering

Text Transcription

Call Quality

Parent-Teacher Communication

Message Notifications

Bugs and Issues

Small Business

Mid-size Business

Freelancers

Large Enterprises

Google

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.

Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.

These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.

Director of Property Management

We sent in written notice immediately upon setup to not have our contract auto-renew.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Google Voice vs Dialpad Comparison (2026)

Google Voice

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives