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Dialpad vs 800.com Comparison (2026)
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Good recommendations?
Overview
Dialpad rebuilds telephony as part of an AI-native platform, where Agentic AI reasons through conversations in real time, turning calls into context and action rather than just a connection. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.
800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.2
572
5
4
3
2
1
296
171
53
16
36
- Value for money
- Ease of use
- Features
- Customer support
69%
would recommend this app4.7
364
5
4
3
2
1
295
46
15
3
5
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”
PA
Pauline A.
Compliance and Credentialing Support Specialist
“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”
SG
Skyler G.
Quality Manager
“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”
LR
Lacie R.
call center agent
Pros
“The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.”
JP
Justin P.
Owner
“It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.”
JP
Justin P.
Owner
“The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.”
HO
Habeeb O.
CEO
Cons
“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR
Sheila R.
Director of Operations
“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR
Sheila R.
Director of Operations
“I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.”
PS
Prateek S.
CEO
Cons
“There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.”
LR
Louis R.
Owner
“The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.”
HO
Habeeb O.
CEO
“Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))”
JG
Jeremy G.
Partner
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features87
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drag & Drop
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Transfer
- For Contact Centers
- Generative AI
- Geo-Routing
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Information Locater
- Intent Recognition
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Playbooks
- Polls/Voting
- Port Existing Numbers
- Power Dialer
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sentiment Analysis
- Single Sign On
- Sorts Prospects
- Speech Recognition
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Training Management
- Transactional SMS
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
- Total features153
- 2-Way Messaging
- AI Copilot
- AI SMS
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audience Targeting
- Auto-Dialer
- Automated Attendant
- Automated Emails
- Automated Note Taking
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Voicemails
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- Bulk SMS
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Types
- Call Whispering
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Click-to-Call
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Consent Management
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Conversion Tracking
- Cross platform compatibility
- Cross-system Integration
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customizable speech
- Daily Summary
- Dashboard
- Data Import/Export
- Data Management
- Deal Management
- Decision Making
- Drag & Drop
- Drip Campaigns
- Dynamic Number Insertion
- Email Management
- Email Templates
- Employee Directory
- Encrypted communication
- Engagement Tracking
- Event Triggered Actions
- Fax Management
- File Transfer
- For Contact Centers
- Generative AI
- Geo-Routing
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Information Locater
- Intent Recognition
- Interaction Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Link Shortening
- List Management
- Live Chat
- Local Phone Numbers
- MMS
- MMS Marketing
- Manual Dialer
- Marketing Automation
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Campaign
- Multi-Channel Call Attribution
- Multi-Channel Communication
- Multi-Language
- Multi-User Collaboration
- Multi-step Planning
- Multiple voice actions
- Natural Language Interaction
- Natural Language Processing
- Notes
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Open Rate Tracking
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Performance and Reliability
- Personalization
- Playbooks
- Polls/Voting
- Port Existing Numbers
- Power Dialer
- Predictive Dialer
- Privacy, Security, and Compliance
- Proactive Assistance
- QR Codes
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Record Calls
- Record Prospect Data
- Recording
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- SIP Trunking
- SMS Messaging
- Sales Pipeline Management
- Scheduled Messaging
- Sentiment Analysis
- Single Sign On
- Sorts Prospects
- Speech Recognition
- Speech Synthesis
- Survey Builder
- Survey/Poll Management
- Task Management
- Template Management
- Templates
- Text Scheduler
- Text-to-Win
- Third-Party Integrations
- Toll-Free Numbers
- Training Management
- Transactional SMS
- Unified Communications
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- White Label
- Workflow Management
Integrations
- Total integrations53
- Abstrakt
- Alexa
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought AI Agents
- Front
- Gmail
- Gong
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Jiminny
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- Total integrationsN/A
- Abstrakt
- Alexa
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- DataGrail
- Dialpad Ai Contact Center
- Domo
- Dynamics 365
- Forethought AI Agents
- Front
- Gmail
- Gong
- Google Calendar
- Google Workspace
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- Jiminny
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Okta
- OneLogin
- Outreach
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Sales Cloud
- Salesmate
- ServiceNow
- Slack
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
