Nextiva vs Dialpad

VoIP.ms

Microsoft Teams

Wildix

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

IT Manager

I do not like the long wait on hold to get a Nextiva support tech on the line.

Service Director

The support team is highly responsive, knowledgeable, and dedicated to resolving any issues promptly. Whether we had a technical question or needed assistance with a specific feature, their support staff was always ready to help, making our experience with Nextiva even more delightful.

Executive Director

I have found them to be some of the best in the business when it comes to the knowledge of the porduct they support.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

360 Degree Feedback

Access Controls/Permissions

Activity Dashboard

Agent Interface

AI Copilot

Alerts/Escalation

Alerts/Notifications

Audio Calls

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Benchmarking

Calendar Management

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Tracking Metrics

Canned Responses

Chat/Messaging

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Content Management

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Drag & Drop

Email Marketing

Employee Coaching Tools

Employee Directory

Employee Recognition

Fax Management

Feedback Management

File Sharing

For Cloud Phone Systems

Gamification

Generative AI

Goal Management

Knowledge Base Management

Live Chat

Live Results Sharing

Mobile Access

Mobile Survey

Monitoring

Multi-Channel Communication

Multi-Channel Distribution

Multi-User Collaboration

Offline Form

Offline Response Collection

Online Polling

Online Voice Transmission

Performance Management

Performance Metrics

Post Scheduling

Predictive Dialer

Proactive Chat

Process/Workflow Automation

Quality Management

Question Library

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Response Validation

Ring Groups

Role-Based Permissions

Screen Sharing

Sentiment Analysis

SIP Trunking

Skip Logic

Social Media Monitoring

SSL Security

Support Audio/Images/Video

Survey Builder

Survey/Poll Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Two Way Audio & Video

Reviews for Nextiva come from a wide variety of industries, including insurance (5% of reviewers), information technology and services (5%), and construction (5%). The most frequent use case for Nextiva cited by reviewers is VoIP (36% of reviewers).

Users and use cases

Most users consider Nextiva’s pricing competitive and transparent, and they appreciate significant cost savings and flexible contracts. However, some reviewers feel it can be expensive for small businesses, and they report complicated pricing and required upgrades for certain features.

Value for money

The Nextiva integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.6 out of 5 for its integration with Nextiva) and Microsoft Teams (a meeting product, 4.6).

Integrations

Nextiva is a business phone systems tool with key features that include VoIP connection, voicemail, online voice transmission, call routing, mobile access, and more.

Nextiva

iPad

iPhone

Android

Windows

Web-based

RingEX

Zoom Phone

Vonage Business Communications

Ooma Office

RingCX

8x8 Work

Dialpad

Google Voice

Zoom Workplace

Grasshopper

MiVoice Business Solution

Momentum

Digital

Core

Engage

Essential

Professional

Premium

Limited and unreliable SMS functionality

Co Owner

The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Owner

It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first.

53% of reviewers feel negative about Text Messaging. Users report that SMS features are cumbersome, with issues such as delayed or missing messages, inability to initiate texts to new contacts, and lack of MMS support. Reviewers say the process for setting up texting is unclear, and support for troubleshooting is slow or ineffective. Some users mention problems with syncing contacts and message history, and they find the messaging interface awkward to use. Many feel that the limitations hinder their ability to communicate efficiently with clients.

Opaque and restrictive contracts

Operations Manager

There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed.

Ceo 

The customer support was slow and their contracts auto-renew without notice.

77% of reviewers feel negative about Contract Issues. Users report frustration with auto-renewal clauses that are not clearly disclosed, leading to unexpected charges and difficulties when trying to cancel. Reviewers indicate that early termination fees are high and that customer support is often unresponsive or unhelpful in resolving contract disputes. Some users say they feel misled by sales representatives and find the billing process confusing, with little transparency about changes or additional fees. Many reviewers warn others to scrutinize contract terms closely before committing.

Complex and confusing administration

General Manager

It's been about 3 months and we haven't yet been able to use Nextiva due to the LONG wait to get verified with their campaign registry.

43% of reviewers feel negative about Account Management. Users say managing accounts and system settings can be difficult, with confusing navigation and a lack of clear guidance. Reviewers report challenges with campaign registry delays, frequent account manager changes, and difficulty resetting passwords or exporting contacts. Some users indicate that administrative tasks require more technical knowledge than expected, and they find the online portal daunting. Many feel that these complexities slow down their ability to manage users and adapt the system to their needs.

Clunky and non-intuitive navigation

37% of reviewers feel negative about User Interface. Users find the interface cluttered and challenging to navigate, especially when managing multiple features or searching for specific settings. Reviewers mention that both the admin and user portals can be confusing, requiring extra training or support to use effectively. Some users say the design feels outdated or unintuitive compared to other providers, and they struggle to locate important functions. Many feel that the interface detracts from the overall usability of the platform.

Persistent technical glitches

46% of reviewers feel negative about Bugs and Issues. Users report frequent bugs, system errors, and slow updates that disrupt business operations. Reviewers say troubleshooting is often complicated by long support wait times and the need for intervention from technical staff. Some users mention that software updates can introduce new problems or break existing features, and they find the help resources insufficient. Many feel that recurring technical issues undermine their confidence in the platform’s reliability for mission-critical tasks.

Consistent and dependable service

IT Admin & Technologies 

I have been a loyal Nextiva customer for over six years, and throughout this time, I have consistently experienced a service that is both reliable and high-quality.

President

Nextiva has had rock solid reliability over the past 5+ years I've used it.  

98% of reviewers feel positive about Service Reliability. Users think Nextiva delivers a stable and dependable service, which is crucial for uninterrupted business operations. Reviewers appreciate that the system maintains high call quality and uptime, allowing them to serve customers effectively. They say the platform’s reliability supports both remote and in-office work, and they rarely experience outages or disruptions. Many users highlight the peace of mind that comes from not having to worry about system failures, and they feel confident relying on Nextiva for essential communications.

Unified business communication tools

LOGISTICS COORDINATOR

The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions.

Logistics coordinator

Nextiva has significantly improved our communication and collaboration processes, making it an indispensable tool for our business.

97% of reviewers feel positive about Communication. Reviewers appreciate that Nextiva enables seamless internal and external communication, supporting interactions with customers, colleagues, and partners. Users say the platform’s unified tools, including phone, chat, and analytics, streamline workflows and improve productivity. They find the communication features intuitive and effective for managing customer relationships and daily operations. Some users mention that clear audio and easy collaboration contribute to a more efficient work environment, and they value having all communication needs met in one platform.

Streamlined and supported setup

The pre setup procedure was very easy and well organized.

Lan Wan Engineer

Very Easy to set up new sites and new users.

88% of reviewers feel positive about Setup. Reviewers indicate that setting up Nextiva is generally straightforward, with many users able to complete installation without external IT help. They say customer support is responsive and helpful during the onboarding process, addressing any challenges quickly. Users appreciate that adding new users or locations is simple, and they find the configuration process efficient. Some users mention that initial setup can be tedious, but they value the guidance and assistance provided, which helps ensure a smooth transition to the platform.

Comprehensive reporting and analytics

Quality Assurance/Accounts Payable

The biggest benefit for me personally (in my position of Quality Assurance) is the availability to monitor what everyone is doing across our 15 locations using the Nextiva  App, reporting and supervisor dashboard.

87% of reviewers feel positive about Business Reporting. Users think Nextiva’s reporting tools provide valuable insights into communication patterns and performance. Reviewers appreciate customizable dashboards and analytics that help track key metrics, recognize high performers, and inform business decisions. They say the integration with CRM systems and other productivity tools enhances efficiency. Some users highlight that the platform’s data quality and reporting features save time and improve operational visibility, making it easier to adapt strategies and support organizational growth.

Office Manager

The ability to call customers from the app where my personal cell phone number will not show up.

Associate

Nextiva offers a diverse range of features including VoIP calling, video conferencing, team collaboration tools, and CRM integration.

HR Adminstrator

We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead.

However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization.

Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.

Administrative

Your user-friendly interface has made managing calls and messages effortless, boosting our productivity. While my experience has been positive, I believe simplifying certain features in the mobile app could enhance user experience.

owner

Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.

However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.

Our phone numbers were successfully ported, and Nextiva stopped providing any services.

One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.

CONTROLLER

I like being able to manage all of my employees phones from the portal.

The concept is great and being able to customize a phone service is exactly what a growing business needs.

Agent

I hate that we didn't have a direct connection since the issue was I could not receive forwarded / inbound calls at my desk due to some kind of internal widget

Nextiva vs Dialpad Comparison (2026)

Nextiva

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives