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Nextiva vs Dialpad Comparison
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Overview
We connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers...
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
25.95
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
27
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features102
- 360 Degree Feedback
- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Goal Management
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Proactive Chat
- Process/Workflow Automation
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Speech Recognition
- Speech Synthesis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Total features82
- 360 Degree Feedback
- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Benchmarking
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Gamification
- Goal Management
- Goal Setting/Tracking
- IVR
- Inbound Call Center
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Live Results Sharing
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile Survey
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Proactive Chat
- Process/Workflow Automation
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Media Monitoring
- Speech Recognition
- Speech Synthesis
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Third-Party Integrations
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Assistant
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations27
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations73
- ActiveCampaign
- Freshdesk
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
Explore similar apps
User reviews that mention these apps
juan r.
Facilities Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
We transitioned from Dialpad to Nextiva primarily due to Nextiva's superior user interface. Additionally, Nextiva's analytics feature automatically records calls, whereas Dialpad only permitted call recording for phone numbers associated with specific departments. Another advantage of Nextiva is its robust notification section, which serves as an ideal archiving feature, unlike Dialpad which lacked this capability. Our experiences with both the sales and implementation teams at Nextiva have been consistently delightful.
We would love to see an email integration and being able to call from different numbers
Jeremy B.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Incredibly fast onboarding and support - basically set up the whole system for me in a pinch. Works great and calls do not get marked spam (unlike Dialpad).
nothing to dislike! We are waiting on the ability to text.
Verified reviewer
Insurance, self-employed
Used daily for less than 6 months
Review source
Share this review:
Was better than Intulse, the previous provider i was with, but still glitchy and more overpriced than the better software, Dialpad, which i'm happily using currently
automatic all recording, fax included in subscription
3 way calls always finicky and drop. Support takes forever on hold to speak with someone.
Thank you for taking the time to share your experience with us. We're sorry to hear you've had issues with 3-way calling. We would like to make this right. Please email us your contact information at hello@nextiva.com, and we'll have our team reach out ASAP.
Gregg C.
Sporting Goods, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.
No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).
Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.
Emily C.
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
We looked at Zoom, DialPad, RingCentral, and Nextiva. Nextiva had the best service, usability, and technical support. Zoom texting doesn't work for t mobile customers so Nextiva was our obvious next step. Cost is our #1 deciding factor when choosing a service so it's incredible that Nextiva met that along with giving us great support and usability.
Best thing is price. Then quality of service. Then usability/interface (we have 70+ people in all ranges of technology familiarity). Then the fact that Nextiva's support system is FAST and considerably knowledgable. They helped with porting, setting things up, and day-to-day use.
NA - I worked with Nextiva from sales to set-up to daily use and can't find an issue so far.
Marlon P.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad.
Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business.
It takes some time to connect, you may need to try several attempts to connect a call or even restart the app.
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