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Dialpad vs Ringover Comparison (2026)
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Good recommendations?
Overview
Dialpad rebuilds telephony as part of an AI-native platform, where Agentic AI reasons through conversations in real time, turning calls into context and action rather than just a connection. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
572
5
4
3
2
1
296
171
53
16
36
- Value for money
- Ease of use
- Features
- Customer support
69%
would recommend this app4.7
892
5
4
3
2
1
707
147
17
5
16
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”
PA
Pauline A.
Compliance and Credentialing Support Specialist
“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”
SG
Skyler G.
Quality Manager
“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”
LR
Lacie R.
call center agent
Pros
“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS
Jose S.
CCO
“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS
Jose S.
CCO
“The ability to review call transcripts—rather than trawling through recordings—is a real productivity boost, and the call bar helpfully flags when a number falls outside our tariff.”
NV
Nicholas V.
Founder
Cons
“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR
Sheila R.
Director of Operations
“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”
SR
Sheila R.
Director of Operations
“I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.”
PS
Prateek S.
CEO
Cons
“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Eric N.
BDR
“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR
Juan R.
Technology and Digital Product Manager
“Also sometimes it starts playing back old calls and I need to shut the application down and restart it.”
NB
Nikolai B.
Managing Partner
- Vendor responds to reviews
- Last review3 days ago
- Vendor responds to reviews
- Last review7 days ago
Key features
- Total features87
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer History
- Customizable Reports
- Dashboard
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Goal Setting/Tracking
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Playbooks
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Speech Recognition
- Speech Synthesis
- Tagging
- Text to Speech
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
- Total features120
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assessment Management
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- CRM & Sales Stack Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Conversation Intelligence
- Customer History
- Customizable Reports
- Dashboard
- Drag & Drop
- Electronic Faxes
- Electronic Signature
- Embedded AI
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Sales Teams/Organizations
- Goal Setting/Tracking
- Group Messaging
- Human-in-the-loop (HITL)
- IVR
- Inbound Call Center
- Integrations Management
- Intent Recognition
- Knowledge Base Management
- List Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multi-User Collaboration
- Natural Language Processing
- On-Demand Recording
- Onboarding
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Playbooks
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Prospecting Tools
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Revenue-Native Data Model
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Sales Task Automation & Forecasting
- Scheduled Recording
- Screen Sharing
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Softphone
- Speech Recognition
- Speech Synthesis
- Tagging
- Text to Speech
- Third-Party Integrations
- Training Management
- Unified Communications
- Video Call Recording
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Total integrations53
- Abstrakt
- Access Vincere Evo
- ActiveCampaign
- Alexa
- Amazon S3
- Axonaut
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- Crisp
- DataGrail
- Deskpro
- Dialpad Ai Contact Center
- DigitalOcean
- Domo
- Dynamics 365
- Efficy CRM
- Forethought AI Agents
- Freshdesk
- Freshsales
- Front
- Gmail
- Gong
- Google Calendar
- Google Meet
- Google Workspace
- Gorgias
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- IBM Cloud
- Jiminny
- Jira
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Modjo
- OVHcloud
- Okta
- OneLogin
- Outreach
- Pipedrive
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Salesmate
- Scaleway
- Sellsy
- ServiceNow
- Slack
- SwiftAssess
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- Zoom Workplace
- monday AI Work Platform
- noCRM
- Total integrations35
- Abstrakt
- Access Vincere Evo
- ActiveCampaign
- Alexa
- Amazon S3
- Axonaut
- AzureDesk
- Bullhorn
- CEIPAL ATS
- CEIPAL Workforce
- CRM HUB 360
- Chorus
- Clio
- Convin
- Copper
- Crisp
- DataGrail
- Deskpro
- Dialpad Ai Contact Center
- DigitalOcean
- Domo
- Dynamics 365
- Efficy CRM
- Forethought AI Agents
- Freshdesk
- Freshsales
- Front
- Gmail
- Gong
- Google Calendar
- Google Meet
- Google Workspace
- Gorgias
- HappyFox Assist AI
- HappyFox Workflows
- Helpwise
- HubSpot CRM
- IBM Cloud
- Jiminny
- Jira
- Kustomer
- LawGro
- LinkedIn for Business
- Make
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- Miro
- Mixmax
- Modjo
- OVHcloud
- Okta
- OneLogin
- Outreach
- Pipedrive
- Playvox
- Prodoscore
- Rafiki AI
- Recruitly
- Rippling
- Salesforce Platform
- Salesforce Sales Cloud
- Salesloft
- Salesmate
- Scaleway
- Sellsy
- ServiceNow
- Slack
- SwiftAssess
- Tray.io
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Events and Webinars
- Zoom Workplace
- monday AI Work Platform
- noCRM
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