Dialpad vs Ringover

800.com

Nextiva

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Operations Manager

It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.

What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account.

Owner

These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.

Director of Property Management

We sent in written notice immediately upon setup to not have our contract auto-renew.

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Access Controls/Permissions

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assessment Management

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Call Transfer

Campaign Management

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Content Management

Conversation Intelligence

Dashboard

Drag & Drop

Employee Directory

Fax Management

File Transfer

Goal Setting/Tracking

Inbound Call Center

Intent Recognition

Knowledge Base Management

List Management

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multi-User Collaboration

Natural Language Processing

Onboarding

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Playbooks

Power Dialer

Predictive Dialer

Queue Management

Recommendations

Recording

Reporting/Analytics

Sentiment Analysis

Single Sign On

SIP Trunking

Speech Recognition

Speech Synthesis

Third-Party Integrations

Training Management

Unified Communications

Video Conferencing

Visual Analytics

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Some reviewers find Dialpad’s pricing fair and cost-effective, and they appreciate included features without extra fees. However, some users report hidden charges, unclear pricing, and escalating costs for larger teams or advanced features.

Value for money

Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is business phone systems (34% of reviewers).

Dialpad

Windows

iPad

Web-based

Android

iPhone

RingEX

Vonage Business Communications

RingCX

GoTo Connect

Zoom Workplace

Aircall

Five9

Twilio

Ooma Office

Grasshopper

8x8 Work

Kixie PowerCall

CloudTalk

Google Voice

Standard

Enterprise

Inconsistent audio performance

Director of Relationships

You need to have a ethernet set up or an extremely high-speed internet for clarity.    If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems.

57% of reviewers feel negative about Dialpad’s audio quality. Reviewers indicate that audio can be choppy, muffled, or garbled, especially when using Bluetooth or switching between devices. Users say frequent headset compatibility issues require troubleshooting, and sound quality sometimes drops unexpectedly. They find that high-speed internet is necessary for clear calls, and occasional problems with real-time messaging or headset integration add to their frustration. Some users report that these issues disrupt meetings and client interactions.

Noticeable call and app delays

Advertising Manager

There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line.

76% of reviewers feel negative about Dialpad’s call delay issues. Users report frequent lags between speaking and being heard, which disrupts conversations and makes communication challenging. Reviewers indicate that delays can occur during call initiation, transfers, or while using the mobile and desktop apps. They say unreliable internet connections or network instability often worsen these delays. Some users find missed notifications and sluggish app performance frustrating, especially when timely responses are critical for their business.

Hidden fees and high costs

However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account.

38% of reviewers feel negative about Dialpad’s pricing. Users report unexpected fees, unclear pricing structures, and costs that increase with additional features or users. Reviewers indicate that some necessary functions require more expensive plans, and taxes or administrative fees are not always disclosed upfront. They say the total cost can be difficult to calculate, making budgeting challenging. Some users feel the value does not justify the expense, especially when compared to other providers or when encountering service issues.

Frequent bugs and glitches

55% of reviewers feel negative about Dialpad’s bugs and technical issues. Reviewers indicate that the software often experiences glitches, freezes, or crashes, requiring restarts to resolve problems. Users say updates sometimes introduce new bugs or fail to fix existing ones. They report issues with integrations, message delivery, and app compatibility, which can disrupt workflow. Some reviewers find it difficult to get timely help for technical problems, and recurring issues impact their confidence in the platform’s reliability.

Unresponsive customer support

I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.

Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.

55% of reviewers feel negative about Dialpad’s customer support. Users report slow response times, unresolved billing issues, and complicated cancellation procedures. Reviewers indicate that support often fails to provide solutions, leaving them overcharged or stuck in unwanted contracts. They say communication is poor, with repeated follow-ups needed for basic requests. Some users feel misled by unclear terms and find support unhelpful when addressing technical or account-related problems, impacting their overall satisfaction with the service.

Tailored for small businesses

95% of reviewers feel positive about Dialpad’s suitability for small businesses. Users say the platform provides essential features at an affordable price, supporting growth and scalability as their business expands. Reviewers appreciate the ability to quickly provision new services and licenses as needed. They indicate that Dialpad offers enterprise-level capabilities without the high costs, making it accessible for startups and nonprofits. Some users report that the system’s simplicity and integration options help small teams operate efficiently and maintain professional communication.

Quick and simple setup

It's super simple to set up on the desktop and the app for on-the-go usage.

91% of reviewers feel positive about Dialpad’s setup process. Users say installation and deployment are straightforward, allowing them to get started quickly. Reviewers appreciate the easy-to-use admin interface, which simplifies customization and scaling as their organization grows. They indicate that setting up accounts and integrating with other tools is hassle-free. Some users report that the onboarding process is smooth, making it easy for teams to adopt the system without extensive training or technical support.

Continuous improvement and reporting

87% of reviewers feel positive about Dialpad’s focus on improvement and analytics. Reviewers say the platform is regularly updated with new features and enhancements, reflecting user feedback. Users appreciate the reporting tools, which help them visualize performance and track productivity. They indicate that ongoing innovation keeps the software relevant and effective for their needs. Some reviewers find that analytics and scalability support business growth and decision-making, while regular improvements address previous issues.

Intuitive user experience

96% of reviewers feel positive about Dialpad’s ease of use. Reviewers indicate the platform is straightforward and simple to navigate, making daily tasks more efficient. Users think the interface is clean and visually appealing, reducing the learning curve for new users. They appreciate that the software works smoothly across devices and is easy to manage. Some reviewers say the app-driven approach allows them to perform tasks without confusion. They find that Dialpad’s simplicity helps them focus on their work rather than troubleshooting or figuring out complex features.

Seamless multi-device integration

Executive Assistant

I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company.

92% of reviewers feel positive about Dialpad’s phone and desktop integration. Reviewers indicate they can easily transition between their computer, mobile phone, and desk phone, which increases flexibility and availability. Users appreciate being able to make and receive calls from any device, whether in the office or on the go. They say the ability to transfer calls between devices without interruption is valuable for remote work and travel. Some reviewers find that not needing extra hardware simplifies setup and reduces costs.

Quality Manager

From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.

You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want.

Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.

Director of Operations

Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.

Teacher

There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays.

Customer Success Manager

Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go.

It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting.

Reporting is limited and on the rails, meaning no customization in any real sense.

Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support  team.

Operations Supervisor

What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version.

Agent

Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.

National Recruiting Director

I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent.

The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use.

The support team wouldn't help me because I didn't upgrade to a higher tier....wtf?

Director of customer support and success

The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly

What I liked most about Dialpad as an educator was its ease of communication and accessibility.

The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution.

Director of Human Resources

I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling

Director, IT

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and  the video calls and AI-driven transcription services are stellar.

You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages.

It has all the features you need Call recording, call monitoring, call history, and texting, the list goes on.

Director of Telecommunications

Multiple calls with same ANI would result in first call going proper IVR workflow.  

Troubleshooting issues feels slow & ineffective, even after escalated.

This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating."

Co-founder

Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box.

After spending HOURS on their website looking for a phone number to call, support webpages that take you in circles, and a chatbot that doesn't work I ended up finding the customer service email addresses in forums.

I do enjoy that dial pad integrate with our main CRM system HubSpot.

I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7.

The phone app works on iPhones, and the desktop app functions well.

They had a flaw with calls ringing in that came from the same ANI.  

Leasing Specialist

So far, Dialpad is the best calling/text message software that I use.

Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly.

Customer Care Manager

I like that we can effortlessly customize the tool to fit our needs.

We switched from 8x8, having a hard time getting our dedicated rep on the phone.

Dialpad vs Ringover Comparison (2026)

Dialpad

Ringover

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives