Voicent Predictive Dialer Pricing, Features, Reviews & Comparison of Alternatives

Voicent Predictive Dialer

Call Center Predictive Dialer | Hosted Predictive Dialer

5.0/5 (5 reviews)

Voicent Predictive Dialer overview

What is Voicent Predictive Dialer?

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software.

Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.

The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Compared with hosted dialer solutions, your operating cost will be much lower because you can easily pick and choose the best phone service to use.
www.voicent.com

Pricing

Starting from
$385
Value for money
View Pricing Plans

Business size

S
M
L

Markets

Canada, United Kingdom

Supported languages

English
Voicent Predictive Dialer screenshotVoicent Introduces - Call Center ManagerVoicent Predictive Dialer screenshot

Voicent Predictive Dialer user reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Rachel Wu

Very stable, fast, and easy and it comes with a CRM

Used occasionally for 6-12 months
Reviewed 2018-12-25
Review Source: Capterra

This was the software my group used to contact people in our area. It was really easy to use and cost a lot less than other phone systems out there. We're also using their phone surveys and polling tool so that's been a great help too!

Pros
The best part is the CRM comes with it, so that made everything much more affordable for us. Since I had to use it to help with a political campaign, it was quick to get started (I signed up for an account, put in some phone numbers and made calls within 5 minutes.) It saved me a lot of time and worked just as I hoped it would. It also has all the features we wanted.

Cons
The interface is new and modern, which is not what I was used to, since we use to use older software before, but once I got used to it things were pretty easy to figure out. Also the video demos are extremely helpful but sometimes it took me a while to find out about how to change the settings. Some parts of the CRM is geared towards sales very heavily, such as categorizing people as "warm leads, cold leads, closed won". We ended up using a subset of the features available because we didn't need all of the sales or customer service-oriented features in the CRM.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Wonderful product

Used daily for 6-12 months
Reviewed 2018-12-07
Review Source: Capterra

Great

Pros
it helps my sales reps to triple their productivity and because of the built in CRM, more effective in closing deals

Cons
No problems so far. It’s easy to use, convenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leo Sander

Great softwear

Used daily for free trial
Reviewed 2019-07-03
Review Source: Capterra

Pros
Ease of use is the best feature. Better than anything else we've found

Cons
I really have no complaints whatsoever.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Business owner

Used weekly for less than 6 months
Reviewed 2018-12-08
Review Source: Capterra

Easy to use and works efficiently. We purchased voicent’s on-premise call center suite for our inside sales group. We have about 25 agents with various experiences. Our manager loves the management tool, which is capable of monitoring phone calls and doing whisper coaching in real time. The agent tool is so easy that it requires almost no training. Best of all, we have almost doubled our sales with the group once the software is fully deployed.

Pros
Easy and affordable, scalable from a single res to a few hundreds

Cons
Soft phone only works on Windows, but most operations can be done in a browser

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emerson Sanchez

Superb! Just exactly what i need!

Reviewed 2014-12-23
Review Source: Capterra

I've been in the call center business for years. We've tried several software for our company. And so far, this agent dialer never failed me. It enhanced the productivity of my employees. The interface is really easy to use. For everybody else planning to put up a call center business, never forget to have this one. I would highly recommend it.

Rating breakdown

Ease of use
Customer support

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Voicent Predictive Dialer pricing

Starting from
$385
View Pricing Plans

AGENT DIALER
PROFESSIONAL
One Agent $385

PREDICTIVE DIALER
ENTERPRISE
4Agent/8L $1999
10Agent/20L $4699
20Agent/40L $8999

INTEGRATED SOLUTIONS
Voicent CRM
Call Center Manager
Outbound
Inbound
Blended

Voicent Predictive Dialer features

API (249 other apps)
Activity Dashboard (154 other apps)
Automatic Notifications (117 other apps)
CRM Integration (90 other apps)
Call Monitoring (111 other apps)
Call Recording (160 other apps)
Call Routing (122 other apps)
Call Transfer (108 other apps)
Caller ID (96 other apps)
Chat (145 other apps)
Collaboration Tools (93 other apps)
Communication Management (123 other apps)
Conferencing (115 other apps)
Contact Management (104 other apps)
Customizable Branding (94 other apps)
Instant Messaging (121 other apps)
Reporting & Statistics (161 other apps)
Third Party Integration (195 other apps)
Video Conferencing (114 other apps)
Voice Mail (95 other apps)

Videos and tutorials

Additional information for Voicent Predictive Dialer

Key features of Voicent Predictive Dialer

  • Easy to use - quick download and setup
  • Record call by agent
  • Use VoIP internet dialing services
  • Extensive interface for system integration
  • Use company's PBX system
  • Integrate with any Window based software
  • Unlimited scalability/call capacity
  • Automatic monitoring and management of regulatory compliance
  • Unified agent desktop
  • Training of new agents
  • Automatically leave voice messages
  • Support LAN, WAN network configuration
  • Automatically skips busy lines
  • Call back manager - reassign & reschedule callbacks
  • Sends calling information to Agent's compute
  • Eliminate dropped calls by setting up rollover IVR
  • Agent can work anywhere
  • Automatically scrubs against Federal or in-house Do-Not-Call
  • Call report for campaign stats
  • Allows unlimited custom data fields and dispositions
View All Features

Benefits

THIS AGENT DIALER SOFTWARE IS GREAT FOR:

Call center outbound campaigns with many agents
Business marketing campaigns by a single user
Nonprofit fundraising campaigns
Political campaign phone bank to reach more voters
Call campaign to deliver consistently uniform marketing or sales messages by agents