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WestFax Pricing, Features, Reviews and Alternatives

WestFax product overview

Price starts from

$

8.99

/momonth

What is WestFax?

WestFax is an integrated fax server solution that helps businesses in healthcare, broadcasting, and other industries streamline customer interactions by sending and receiving encrypted faxes. Professionals can send confidential documents to clients through a unique fax ID and secure critical messages via password protection and SSL/TLS encryption.

Key benefits of using WestFax

Auto print to ANY printer.
Multiple MFP Connectors.
FREE OCR.
AES 256 Encryption.
Massive telecom platform.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Webinars
In Person
Documentation
Live Online

WestFax pricing information

Value for money

5.0

/5

13

Price starts from

$

8.99

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

WestFax features

Functionality

5.0

/5

13
Total Features32 1 categories

Most valued features by users

API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Communication Management
Access Controls/Permissions
Compliance Management
User Management

Functionality contenders

WestFax users reviews

Overall rating

4.9

/5

13

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.69/10
Rating distribution

5

4

3

2

1

12

1

0

0

0

Pros
Very helpful for sending secure documents that I don't want to e-mail due to privacy/security.

JK

James K.

We are very happy with this software and will continue to use.

SH

Sarah H.

The security provided out of the box and ease of use are unmatched.

AK

Alex K.

Cons
Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials.

JS

Joseph S.

The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet.

SH

Sarah H.

Overall rating contenders

Overall Rating

Westfax User Review

Reviewed 5 months ago

Transcript

Jason P.: My name is Jason. I'm the administrative pastor at a church, and we are reviewing WestFax....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Convenient fax solution

Reviewed 4 months ago
Pros

Securing personally identifiable information is incredibly important these days and the ability to send and receive a fax from just about anywhere is invaluable whether you need it for HIPAA compliance or to maintain best practices within your business. WestFax tools are convenient and easy to use. With their fax to email service I can send and receive faxes from just about anywhere. It's simple, reliable and secure. With fax broadcasting we're able to manage wide distribution and removal lists and easily merge information into documents.

Cons

Nothing to dislike. It works and does everything we need it to as a business. The product itself works and I know support is available if needed. Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best cloud fax solution for our clients

Reviewed 2 years ago

Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval.

Pros

Implementation and all of the security features were delivered with a price point that provided a 1 week ROI

Cons

I wish we would have known about West Fax sooner!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Westfax

Reviewed 2 years ago
Pros

It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore.

Cons

I haven't utilized the software very much yet, so I haven't found anything I disliked yet.

Vendor response

Hi Keri, We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Secured EFax

Reviewed 2 months ago

We are very happy with this software and will continue to use.

Pros

We needed a solution to our old and clunky fax machine and we're needing a secured connection. This software allows us to send faxes easily and keep everything electronic with confidences, knowing it's all secure.

Cons

The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet.

Vendor response

Thank you for the kind words Sarah. We really appreciate your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

API works flawlessly and excellent support and documentation

Reviewed 2 years ago

We have our Inbound / outbound Fax API working and we don't ever think about it. It just works. We aren't doing HIPAA but we appreciate that they are really focused on security as well.

Pros

Documentation was excellent!. We were up and running in about an hour after we were provisioned. Tech support was a real person (Not a chat bot somewhere in another part of the world). They were responsive and helped us with some of our issues with getting the software integrated into our backend.

Cons

That we didn't find them sooner. We were using a webportal from some other company for a few years and it was getting old.

WestFax FAQs and common questions

WestFax has the following pricing plans:
Starting from: $8.99/month
Pricing model: Subscription
Free Trial: Available


WestFax has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


WestFax supports the following languages:
English


WestFax supports the following devices:
Android, iPhone


Yes, WestFax has an API available for use.


WestFax offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat

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