WestFax Pricing, Features, Reviews & Comparison of Alternatives

WestFax

Integrated solution for streamlining fax operations

4.89/5 (9 reviews)

WestFax overview

What is WestFax?

WestFax is an integrated fax server solution that helps businesses in healthcare, broadcasting, and other industries streamline customer interactions by sending and receiving encrypted faxes. Professionals can send confidential documents to clients through a unique fax ID and secure critical messages via password protection and SSL/TLS encryption.

Enterprises can utilize WestFax’s mobile application to send faxes with multiple file attachments and notify customers about status updates via email. It allows managers to generate exception reports with various customizable fields such as name, company, contact information, and customer ID. Users can also upload documents on the system in several formats including Word, PDF, Tiff, Excel, Publisher, and PowerPoint.

WestFax comes with an application programming interface (API), which allows organizations to modify the system and integrate it with various third-party systems. Using the broadcasting module, users can schedule and fax specific documents to multiple recipients. Plus, healthcare providers can prevent unauthorized exploitation of ePHI data via AES 256-bit encryption.
westfax.com

Pricing

Starting from
$8.99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
WestFax screenshot: WestFax login pageWestFax screenshot: WestFax email notificationsWestFax screenshot: WestFax send fax

WestFax user reviews

Excellent
8

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Raymond Farias

Best cloud fax solution for our clients

Used daily for 1-2 years
Reviewed 2019-12-24
Review Source: Capterra

Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval.

Pros
Implementation and all of the security features were delivered with a price point that provided a 1 week ROI

Cons
I wish we would have known about West Fax sooner!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Douglas Clayton

API works flawlessly and excellent support and documentation

Used daily for 6-12 months
Reviewed 2019-09-04
Review Source: Capterra

We have our Inbound / outbound Fax API working and we don't ever think about it. It just works. We aren't doing HIPAA but we appreciate that they are really focused on security as well.

Pros
Documentation was excellent!. We were up and running in about an hour after we were provisioned. Tech support was a real person (Not a chat bot somewhere in another part of the world). They were responsive and helped us with some of our issues with getting the software integrated into our backend.

Cons
That we didn't find them sooner. We were using a webportal from some other company for a few years and it was getting old.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keri Smalley

Westfax

Used weekly for less than 6 months
Reviewed 2019-11-26
Review Source: Capterra

Pros
It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore.

Cons
I haven't utilized the software very much yet, so I haven't found anything I disliked yet.

Response from WestFax


Hi Keri,
We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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James Kofalt

Extremely easy to use, and reliable

Used weekly for less than 6 months
Reviewed 2020-07-02
Review Source: Capterra

Very helpful for sending secure documents that I don't want to e-mail due to privacy/security.

Pros
Very easy to use. Flexible (lots of options for sending/receiving managing faxes). Print driver makes it extraordinarily easy to send a fax. Same with email-to-fax.

Cons
There are no negatives that I can think of. It just works. Very reliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa Clark

Great Company

Used daily for 1-2 years
Reviewed 2019-09-27
Review Source: Capterra

We send/receive HIPAA compliant fax on a daily basis. Transmissions are reliable, product is easy to use and customer support is on point.

Pros
Ease of daily use. I was able to keep my numbers. Also, I like that their platform works seemlessly with any device.

Cons
Haven't had any problems. The software works great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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WestFax pricing

Starting from
$8.99/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is based on the type of fax plans:
Fax Plans-
• Basic: $8.99 per month for 500 pages
• Fax 1500: $29.95 per month for 1500 pages
• Fax 3k: $59.95 per month for 3000 pages
• Fax 5k: $89.95 per month for 5000 pages
• Fax Custom: Contact WestFax for pricing details.

HIPAA Fax Plans-
• HIPAA Basic: $14.99 per month for 500 pages
• HIPAA 1500: $39.95 per month for 1500 pages
• HIPAA 2500: $49.95 per month for 2500 pages
• HIPAA 5k: $89.95 per month for 5000 pages
• HIPAA 10k: $174.95 per month for 10000 pages
• HIPAA 20k: $349.95 per month for 20000 pages

WestFax features

API
Communication Management
Third Party Integration

Activity Dashboard (147 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (113 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (86 other apps)
Conferencing (107 other apps)
Contact Management (100 other apps)
Customizable Branding (89 other apps)
Instant Messaging (116 other apps)
Real Time Reporting (89 other apps)
Reporting & Statistics (154 other apps)
Video Conferencing (107 other apps)
Voice Mail (92 other apps)

Additional information for WestFax

Key features of WestFax

  • Automated Routing
  • Broadcasting
  • Delivery Management
  • Email to Fax
  • Fax to Email
  • FoIP
  • Whitelisting/Blacklisting
View All Features