mFax Pricing, Features, Reviews & Comparison of Alternatives

mFax

Cloud-based solution for streamlining fax operations

4.74/5 (65 reviews)

mFax overview

What is mFax?

mFax is a cloud-based fax server solution that helps enterprises streamline email-to-fax as well as print-to-fax operations. It enables users to convert documents in various formats including DOC, PPT, PDF, and JPEG, and receive confirmation on delivered faxes via email.

Developers can utilize mFax to provide virtual fax numbers to customers, automatically convert incoming faxes into PDF documents, and store them in a built-in database. It allows administrators to download, resend, or archive faxes, and manage user permissions across the organization, in order to minimize data exploitation. Users can categorize faxes using several tags and route incoming faxes to specific destinations via FTP/SFTP protocols.

mFax comes with a web portal, which enables enterprises to sort through fax history and add files to faxes through integration with Google Drive, Dropbox, and Box. Key features include data encryption, regulatory compliance, search functionality, and document management. Users can create personalized accounts for clients and embed business logos into sent faxes.
mfax.io

Pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
mFax screenshot: mFax user managementGetting Started New User Tutorial - mFaxmFax screenshot: mFax fax historymFax screenshot: mFax login pagemFax screenshot: mFax send faxmFax screenshot: mFax dark mode

mFax user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.8
  4.8
Anonymous

Faxing Made Easy

Used monthly for 1-2 years
Reviewed 2019-12-19
Review Source: Capterra

I compared many different faxing platforms before I selected mFax. We needed a flexible and dependable platform that was easy to use. Also, we needed to incorporate physical fax machines in some cases. mFax fit the bill for us and has fulfilled their promise of an excellent fax platform that works. Also, the continual addition of features has been a welcomed benefit.

Pros
What I like most about mFax is its ease of use. The interface is very friendly and I am able to navigate it with no trouble. Since it's so intuitive, I am able to get in to it and send/review faxes quickly.

Cons
I'm not a huge fan of faxing in general as it's more difficult to deal with than an email is. That said, some communications demand fax.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Alex Beilby

Easy to use virtual faxing - tailored to actual users

Used weekly for 6-12 months
Reviewed 2019-12-16
Review Source: Capterra

We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Pros
All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Cons
The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Shannon Baker

Do not love it.

Used daily for less than 6 months
Reviewed 2019-12-16
Review Source: Capterra

Pros
Being able to see your faxes and see if they were successfully sent.

Cons
There are too many steps to sending a fax.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

Minimize review

Sam Allen

mFax Review

Used weekly for 6-12 months
Reviewed 2019-12-16
Review Source: Capterra

My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pros
I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons
The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Byron Howell

Best Faxing Service!

Used daily for less than 6 months
Reviewed 2019-12-11
Review Source: Capterra

Pros
The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Cons
So far I cannot state any con of this product. Everything about it has been a Pro so far!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

mFax pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is available on monthly and annual subscriptions as follows:
Solo: $9 per month or $7 per year for 250 pages/month and 1 user
Team: $25 per month or $20 per year for 500 pages/month and 5 users
Business: $50 per month or $40 per year for 1000 pages/month and 15 users
Infinity: $95 per month or $80 per year for 2500 pages/month and 50 users

mFax features

API
Automatic Notifications
Contact Management
Reporting & Statistics
Third Party Integration

Activity Dashboard (147 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (113 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (86 other apps)
Communication Management (113 other apps)
Conferencing (107 other apps)
Customizable Branding (89 other apps)
Instant Messaging (116 other apps)
Real Time Reporting (89 other apps)
Video Conferencing (107 other apps)
Voice Mail (92 other apps)

Videos and tutorials

Additional information for mFax

Key features of mFax

  • Automated Routing
  • Data Encryption
  • Delivery Management
  • Email to Fax
  • Fax to Email
  • FoIP
  • Tag Management
  • White Labeling
  • Whitelisting/Blacklisting
View All Features