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Yesware vs Outreach Comparison

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Overview

How sales teams do meaningful email outreach at scale.

Category Leaders

Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

169

5

4

3

2

1

85

59

13

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.4

271

5

4

3

2

1

156

87

19

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

The automatic syncing of emails to Salesforce is great, and seamless when paired with G-suite Mail. I'm a huge fan of their notification tool too to bubble up specific threads at any specified time.
What we liked about it was its simplicity once set-up, and the ease of telling whether or not someone opened the email sent, and where that person was located.
Yesware's mailmerge and templates are some of the best in the industry in terms of ease of use and overall function.

Pros

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Cons

Their layout within their templates are completely restricted. This means you cannot upload anything from a photo to a gif without some type error or layout dysfunction.
Spam detection software is junk. We have found no spam detection software that is reliable and turn off anything to ensure nothing is missed.
The emails I sent using yesware tracking were send to spam. Which makes it's use redundant if the tracking send with the emails can be easily tracked and qualified as spam.

Cons

Horrible Customer Service, if you value customer service, this is not the company for you.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features67
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audio/Video Recording
  • Auto-Dialer
  • Auto-Responders
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call List Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Deal Management
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For Sales Teams/Organizations
  • For Small Businesses
  • Geolocation
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Location Tracking
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Predictive Analytics
  • Proposal Management
  • Prospecting Tools
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Automation
  • Sales Onboarding & Training
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • User Management
  • Workflow Management
  • Total features52
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Audio/Video Recording
  • Auto-Dialer
  • Auto-Responders
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call List Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Deal Management
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • For Sales Teams/Organizations
  • For Small Businesses
  • Geolocation
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Location Tracking
  • Meeting Management
  • Microsoft Outlook Integration
  • Multi-Campaign
  • Multi-Channel Communication
  • On-Demand Recording
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Predictive Analytics
  • Proposal Management
  • Prospecting Tools
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Automation
  • Sales Onboarding & Training
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Social Media Integration
  • Source Tracking
  • Task Management
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • User Management
  • Workflow Management

Integrations

  • Total integrations35
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations71
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Yesware logo

Yesware

Yesware was great for organizing and tracking emails.

Reviewed 5 years ago

Tracking essential email insights to better cater future outreach.

Pros

It served it's purpose well and provides essential insight into email opens, clicks, and other forms of tracking.

Cons

It'd be great if there were a feature that could parse out which email or language was most effective in your outreach.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yesware logo

Yesware

Good for email campaigns!

Reviewed 4 years ago
Pros

The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients.

Cons

There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yesware logo

Yesware

Cheaper alternative to Outreach

Reviewed a year ago
Pros

It's a fairly priced tool, great for email tracking and does have some lite 'sequencing'. As an admin, it's extremely easy tool to implement and maintain. Our sales reps like it and get good use out of this.

Cons

It's not super robust, is more limited in terms of features and functionality to alternatives like Outreach but it is far cheaper so that can make a difference in evaluating this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yesware logo

Yesware

The Leader In Sales Outreach & Prospecting

Reviewed 4 years ago
Pros

Yesware is still one of the best apps out there for cold-email outreach. Their extensive tools allows my team to customise any email campaign to a complex degree.

Cons

Unless you actively prospect through cold email and can fully utilise all its features, Yesware is rather expensive and you might find other simpler prospecting platforms out there to send your outreach campaigns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Yesware logo

Yesware

Yesware does the job

Reviewed 4 years ago

Overall I've a positive experience. Yesware got the job done for me. We ended up buying Outreach to add calling capabilities, but Yesware took care of our basic needs -- sending scalable campaigns.

Pros

I learned how to use this software in under 1 day. It's straightforward and simple.

Cons

If you're looking for bells & whistles, yesware is not for you. Lack of calling features and reporting features are the two main downsides.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Yesware logo

Yesware

I used the free version of Yesware when my Hubspot sidekick was no longer working

Reviewed 5 years ago

Email tracking free for a whole month. The fastest and most accurate tracking there is. I was going to sign up for Yesware but the pricing was just too high. There are a ton of features like location and exact timing of the emails opened that were superior to others I've used.

Pros

Yesware was very accurate and even faster than Hubspot sidekick. The free trial version was great to use. It gave a ton of detail into where and when emails had been opened.

Cons

The outreach following the trial use was unbearable. Everyday I was receiving calls and emails. The tool itself was the best email tracking I've used. Faster and more relieble than Hubspot's and Salesloft tracking feature so no complaints about the software itself

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yesware logo

Yesware

Making Campaigns Easy

Reviewed 4 years ago

I love it so far. Have only been using for about 6 months but so far so good! Learning how to use it more efficiently day in and day out.

Pros

I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

Cons

I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Yesware logo

Yesware

Great tool to enhance marketing through mail.

Reviewed 4 years ago
Pros

It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client.

Cons

It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Yesware logo

Yesware

Best bang for your buck

Reviewed 4 years ago
Pros

There are a lot of sales software similar to Yesware but I would say Yesware is one of the best. There are a few other softwares like outreach and salesloft but they are considerably more expensive. I love Yesware and it does the job.

Cons

It does lack features for salespeople who are looking to build lists of prospects and a few other features but you know that going in to it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Yesware logo

Yesware

Good option if you are sending campaigns from Outlook

Reviewed 4 years ago
Pros

Yesware is one of a just few email campaign tools that has a direct integration with outlook. I Love that its really easy to set up and has all of the basic functionality to build a sequence of outreach emails. Some of my favorite features include: Templates and the ability to add merge tags, click /email tracking and analytics.

Cons

Implementation of new features seems rather slow compared to similar products and the analytics section is rather minimal. I'm also really suprised they don't offer webhooks or zapier access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yesware logo

Yesware

Completely streamlined my sales prospecting and outreach

Reviewed 5 years ago
Pros

-Ability to sync emails and activities with CRM. -Love the Gmail toolbar so I can view info from my CRM right in gmail -Track email opens and response activities to know if my message is getting through to my prospects -easy to create and save email templates to fire off custom emails on the fly -Mail Merge capabilities with stages allow for multi touch email campaigns. - vastly increased my efficiency of email outreach

Cons

The sync to CRM has failed to work on very few occasions. Other than that I totally love using the system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Outreach logo

Outreach

Outreach is great, best cadence software I've used so far (compared to Sendbloom and Yesware)

Reviewed 4 years ago

Overall experience is super positive. I'm happy with the productivity it's given my team, plus an added bonus from a managerial perspective is the ease of pulling data and call recordings.

Pros

The constant addition of new features and efficiency workflows is impressive. They're constantly improving the product to reduce wasted motion and effort. For example, they now allow you to update prospects' phone numbers based on email signatures in their responses -- automatically.

Cons

It's definitely buggy. Not any more bugs than other cadence softwares I've used (Sendbloom and Yesware), but still frustrating when I depend on it to engage with my prospects.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Outreach logo

Outreach

Great for SDRS

Reviewed 2 years ago

They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack.

Pros

Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR.

Cons

I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Outreach logo

Outreach

Great, but not perfect

Reviewed 3 years ago

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Pros

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Cons

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.