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Call Recording Software with Customer Segmentation (2026)

Last updated: April 2026

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24 software options

BeInContact logo

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

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BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

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Squaretalk logo

Squaretalk

All-in-one contact center platform for sales automation

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Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

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Liine logo

Liine

AI-powered call tracking, marketing analytics and ad optimiz

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AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices

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Genesys Cloud CX logo

Genesys Cloud CX

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Five9 logo

Five9

Cloud contact and call center software

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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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11Sight logo

11Sight

The shortest path to revenue.

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#1 Inbound Video Call Platform for Revenue Teams.

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Enreach Omnichannel logo

Enreach Omnichannel

Cloud contact center software for support

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Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

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LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is an extensive call recording solution that allows businesses to manage inbound and outbound calls and customer interactions via phone, live chat, and social media. It helps agents create amazing contact center experiences.

Start with a 1 month free trial, no credit card required.

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inconnect logo

inconnect

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Avaya Experience Platform logo

Avaya Experience Platform

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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Close logo

Close

The conversation-first CRM for small, scaling sales teams

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Close is a conversation-first CRM designed for founders and small, scaling sales teams to manage every conversation in one place — with built-in calling, email, and SMS built natively inside the platform.

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Dastia logo

Dastia

Call Tracking & Lead Management Software for marketing teams

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Dastia is an AI-powered call tracking and lead management solution that will help you optimize your marketing campaigns and turn your leads into sales. With our help you can understand your potential customers, anticipate offline interactions, and empower your agents with relevant insights.

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Apollo.io logo

Apollo.io

Find ideal prospects and convert them into customers.

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End-to-end outbound sales platform. Find prospects, communicate at scale, win deals. Easily, from one place.

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Eloquant logo

Eloquant

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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UJET logo

UJET

Customer interaction & support platform with CRM integration

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UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

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CallMiner Eureka logo

CallMiner Eureka

Global leader in conversation intelligence to improve CX

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CallMiner leads in AI-powered conversation intelligence, analyzing omnichannel interactions to deliver insights that improve customer experience, efficiency, and enhance growth by turning data into actionable intelligence at scale across industries.

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CRM Messaging logo

CRM Messaging

Bringing businesses closer to customers

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CRM Messaging Call Recording & AI Calls help businesses capture, analyze, and automate voice interactions. Record calls for compliance, training, and insights while leveraging AI-powered automation to enhance customer engagement, improve support quality, and ensure secure, compliant call management.

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Bitrix24 logo

Bitrix24

All in one business management workspace

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#1 FREE online CRM with call recording. Over 12 million businesses use Bitrix24 as their cloud PBX and CRM.

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OnviSource OmVista logo

OnviSource OmVista

Turn Data to Insights to Actions with OmVista

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OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

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Saleoid logo

Saleoid

Best CRM Software for leads, sales, marketing & billing

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Saleoid is the Best CRM Software for startups, agencies & SMBs an all-in-one platform to generate leads, manage sales, run marketing, and handle billing in one connected system. Starts at $5/month (2-year plan).

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800response logo

800response

Lead management, call tracking & customer analytics solution

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800response is a lead generation, call tracking, and customer analytics platform that helps businesses streamline processes related to generating and tracking leads, customer data capture, marketing campaign management, interaction analysis, & more.

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WeKall logo

WeKall

Cloud-based contact center and telephony AI software

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WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

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Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

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