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Remote Monitoring and Management vs NinjaOne Comparison (2026)
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Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals streamline their day-to-day tasks. T...
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.”
PS
Prince S.
Digital Marketing Head
“Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency.”
JV
Julio V.
Head Of Information Technology
“It's Provide automated reports on system health, performance, and ticket resolution automatically, making it easier for internal teams and clients to understand.”
Avani J.
Network engineer
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present.”
TM
Tou M.
IT Technician
Cons
“The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers.”
MN
Manoj N.
Manager DevOps
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
“Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.”
ST
Shaked T.
System Administrator
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features147
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Action Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Deployment
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tagging
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Automation
- Autonomous Task Execution
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Asset Inventory
- Cloud Backup
- Collaboration Tools
- Compliance
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Conversation Editor
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Encryption
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Separation
- Data Storage Management
- Data Synchronization
- Data Visualization
- Decision Making
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Processing
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Dynamic Network Optimization
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Encrypted Data Transmission
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- Feedback Collection
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- ITIL Policy Compliance
- Image Deployment
- Image Merging
- Improvement Suggestions
- Incident Management
- Incident Reports
- Incident Response Checklists
- Incremental Backup
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple Format Support
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Packet & Flow Analysis
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Baseline
- Performance Logging
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Process Workflow
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Remote Access/Control
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reports & Analytics
- Risk Management
- Route To Human
- SSL Security
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Surveys
- Task Execution
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features180
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Action Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Administration Console
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Deployment
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Management
- Asset Policy Management
- Asset Tagging
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Automation
- Autonomous Task Execution
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Management
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Asset Inventory
- Cloud Backup
- Collaboration Tools
- Compliance
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Conversation Editor
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Encryption
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Separation
- Data Storage Management
- Data Synchronization
- Data Visualization
- Decision Making
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Processing
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Dynamic Network Optimization
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Encrypted Data Transmission
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- Feedback Collection
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Hardware Asset Inventory
- Help Desk
- Help Desk Management
- Human-In-The-Loop
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- ITIL Policy Compliance
- Image Deployment
- Image Merging
- Improvement Suggestions
- Incident Management
- Incident Reports
- Incident Response Checklists
- Incremental Backup
- Independent Decision Making
- Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple Format Support
- Multiple User Accounts
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Packet & Flow Analysis
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Baseline
- Performance Logging
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Dictation
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Process Workflow
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Remote Access/Control
- Remote Printing
- Remote Reboot
- Remote Wiping
- Reporting
- Reporting and Alerts
- Reports & Analytics
- Risk Management
- Route To Human
- SSL Security
- Screen Sharing
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Surveys
- Task Execution
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Ticketing System
- Time Tracking
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Self-Service Assistance
- User, Role, and Access Management
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations37
- 3CX
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Ameyo FusionCX
- Android 11
- AnyDesk
- Autotask PSA
- Axcient
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- ChatGPT
- Chocolatey
- Cisco Duo
- Claude
- ClickUp
- Clockify
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- Cynet 360
- DNSFilter
- Debian
- DeskDay
- Domotz
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Google Workspace
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- MSP360 Backup
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- Rewind
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- Slack
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- Zendesk AI
- Zomentum Grow
- iOS14
- monday service
- x360Cloud
- x360Recover
- Total integrations93
- 3CX
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Ameyo FusionCX
- Android 11
- AnyDesk
- Autotask PSA
- Axcient
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- ChatGPT
- Chocolatey
- Cisco Duo
- Claude
- ClickUp
- Clockify
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- Cynet 360
- DNSFilter
- Debian
- DeskDay
- Domotz
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Google Workspace
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Keeper Connection Manager
- Keeper Secrets Manager
- Keeper Security
- Liongard
- MSP360 Backup
- Malwarebytes for Business
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- Rewind
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- Slack
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zapier
- Zendesk AI
- Zomentum Grow
- iOS14
- monday service
- x360Cloud
- x360Recover
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