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Remote Monitoring and Management vs ScreenConnect Comparison (2026)
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Good recommendations?
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ScreenConnect
4.7
(1.9K)5
1.3K
4
432
3
62
2
11
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Atera’s next generation patch management helps IT professionals win back hundreds of valuable hours. From customized schedules to cy...
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
1.9K
5
4
3
2
1
1.3K
432
62
11
7
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed.”
SB
Stacie B.
Assistant Controller
“It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow.”
VF
Vincenza F.
Software Engineer
“With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily.”
TS
Teerasak S.
Integration Service Operation
Pros
“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”
Shyam K.
Team Leader
“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”
JD
Josh D.
IT Support Engineer
“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”
Philippe C.
IT Director
Cons
“Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts.”
Sushant T.
Staff Engineer
“There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time.”
Varshini B.
cyber security specialist
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
Cons
“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”
TW
Todd W.
IT Manager
“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”
TW
Todd W.
IT Manager
“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”
PS
Patrick S.
IT Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features137
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Attendee Management
- Authentication
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Encryption
- Data Import/Export
- Data Security
- Data Separation
- Data Visualization
- Decision Making
- Desktop Virtualization
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Discussions/Forums
- Document Processing
- Dynamic Network Optimization
- Email Management
- Email Reminders
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Feedback Collection
- File Management
- File Sharing
- File Transfer
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Live Chat
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Predictive Analytics
- Predictive Network Maintenance
- Presentation Streaming
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Support
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Session Transfer
- Social Media Integration
- Software Asset Inventory
- Surveys
- Surveys & Feedback
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
- Total features64
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Activity Dashboard
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Application Deployment
- Asset Discovery
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Attendee Management
- Authentication
- Automate Ticket Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automation
- Autonomous Task Execution
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Conversation Editor
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Reports
- Dashboard
- Data Encryption
- Data Import/Export
- Data Security
- Data Separation
- Data Visualization
- Decision Making
- Desktop Virtualization
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Disaster Recovery
- Discussions/Forums
- Document Processing
- Dynamic Network Optimization
- Email Management
- Email Reminders
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Protection
- Feedback Collection
- File Management
- File Sharing
- File Transfer
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IT Asset Management
- IT Asset Tracking
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- Live Chat
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Packet & Flow Analysis
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Predictive Analytics
- Predictive Network Maintenance
- Presentation Streaming
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Projections
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Troubleshooting
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Support
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Scheduling
- Screen Recording
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Session Recording
- Session Transfer
- Social Media Integration
- Software Asset Inventory
- Surveys
- Surveys & Feedback
- Task Execution
- Task Management
- Third-Party Integrations
- Threat Detection
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Usage Information
- User Management
- User Self-Service Assistance
- User, Role, and Access Management
- Video Chat
- Video Conferencing
- VoIP
- Voice
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations36
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Cynet 360
- Domotz
- Freshdesk
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-able Passportal
- Okta
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Threatdown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zendesk Suite
- Zomentum Grow
- monday service
- Total integrations7
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- Cynet 360
- Domotz
- Freshdesk
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- N-able Passportal
- Okta
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Threatdown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zendesk Suite
- Zomentum Grow
- monday service
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