App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ConnectWise ScreenConnect Logo
ConnectWise ScreenConnect
4.7
(1.9K)

Write a review

Remote meeting platform for resolving customers' queries

visit website

(25)

ConnectWise ScreenConnect Pricing, Features, Reviews and Alternatives

ConnectWise ScreenConnect product overview

Price starts from

29

Per month

Flat Rate

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
In Person
Live Online
Documentation

ConnectWise ScreenConnect pricing information

Value for money

4.6

/5

1.9K

Starting from

29

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConnectWise ScreenConnect features

Functionality

4.5

/5

1.9K

Total features

57

9 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third-Party Integrations
Search/Filter
File Sharing
Activity Dashboard
API

Functionality contenders

ConnectWise ScreenConnect users reviews

Overall Rating

4.7

/5

1.9K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

1.3K

427

65

9

7

Pros
The integration of connectiwise with other software is great. This is the reason why I really love this software.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
Cons
Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Overall rating contenders

ConnectWise ScreenConnect FAQs

Q. What type of pricing plans does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ConnectWise ScreenConnect?

ConnectWise ScreenConnect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ConnectWise ScreenConnect support?

ConnectWise ScreenConnect supports the following languages:
English


Q. Does ConnectWise ScreenConnect support mobile devices?

ConnectWise ScreenConnect supports the following devices:
Android, iPad, iPhone


Q. Does ConnectWise ScreenConnect offer an API?

Yes, ConnectWise ScreenConnect has an API available for use.


Q. What other apps does ConnectWise ScreenConnect integrate with?

ConnectWise ScreenConnect integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, Freshdesk, Passportal, ConnectWise PSA, ConnectWise Automate, Zendesk Suite


Q. What level of support does ConnectWise ScreenConnect offer?

ConnectWise ScreenConnect offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

Related categories