ConnectWise Control Pricing, Features, Reviews & Comparison of Alternatives

ConnectWise Control Reviews

ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

4.71/5 (341 reviews)
946

ConnectWise Control overview

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. Online meetings allow for collaboration, training sessions or providing project updates. Collaborate with another techs and work on a session simultaneously. Multiple techs can collaborate on a support session; to more efficiently assist their customers.

ConnectWise Control, formerly ScreenConnect, has all of the functionality you should expect from a centralized remote control solution. Having centralized tools streamlines set up, deployment, and managing your business.
www.connectwise.com

Pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English
ConnectWise Control screenshotConnectWise Control: 6.2 Feature OverviewConnectWise Control screenshotConnectWise Control screenshotConnectWise Control screenshotConnectWise Control screenshot

ConnectWise Control reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.6
Peter Schultz

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Used daily for 6-12 months
Reviewed 2017-11-07
Review Source: Capterra

Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

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Stacy Davidson

Dead simple to deploy, unprecedented control.

Used daily for 6-12 months
Reviewed 2018-02-05
Review Source: Capterra

It is simply the exact solution I was looking for. It's what makes my entire job possible, managing over a dozen computers in separate locations all across the company. I've had zero issues with deployment or my daily use, and I never have issues with the clients failing, settings being changed, etc. It lets the client side user know that I've taken control, but it allows them to do very little other than that. That means I can keep tabs on these systems and always be sure they are secure.Everything. I use Connectwise Control to remotely manage computers in a variety of locations across the company. I started out with a more popular and common brand of remote software and keeping it deployed, running, and configured correctly on over a dozen computers was nearly impossible. One of our security experts recommended Connectwise, and it was the perfect solution. I can see a snapshot of every computer in the company, connect to any of them instantly from one dashboard, and perform all sorts of operations. Deploying the client is as simple as emailing my managers a file and having them click on it, and I have never had issues with the clients once they are deployed. A fantastic remote system.

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Yuri Verbowski

Screenconnect - Everything a remote support and meeting tool should be

Used daily for less than 6 months
Reviewed 2016-10-25
Review Source: Capterra

I've been using Screenconnect daily for approximately 4 months now to support my many clients. As a freelance IT consultant i'm rarely able to to be on-site when a problem happens. I can simply send the user the screenconnect URL and an access code and within minutes i am actively solving their problems. I haven't had a situation yet where the client was unable to connect and share their screen - Windows or Mac, it always works. I also appreciate the unattended licenses which are great for building computers or managing servers without having to attend a site on evenings and weekends only to sit and watch a progress bar for hours on end. Overall the product is simple to use and works every time. I should have started using it sooner. There are a lot of options out there, give screenconnect a try - you won't regret it. Focuses on screensharing first, just works every time. Has a number of additional features i don't use often, but are very handy - file sharing, UAC escalation, quality adjustment, sharing reversal (show your screen), meetings, unattended access, markup of screen etc. Performance is excellent day or night, i have't had a problem with connecting even when the clients internet connection is slow, intermittent or saturated. Sometimes i'll lower the quality but it connects and stays connected and that's what you need in a remote support tool.

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David Lawrence

Ideal screen share application, when its time to say good bye to team viewer

Used daily for 2+ years
Reviewed 2017-09-07
Review Source: Capterra

it allows me to support my business customers in real time, develop apps together offers real value to them and a unique insight form into their business lives. I don't have to travel, I can offer timed short sessions to work around my customers time slots, and allow for last minute changes in my schedule to maximise my earning potential. I could live without this product it was just what I was looking for to help me run my business entirely from home.I like the web UI, and that I can manage several remote sessions. I like that it has an API so that as my business grows, we can furhter integrate the software into our tools.

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Anonymous
Anonymous Reviewer

Very Smooth. No issues since migrating from Teamviewer

Used weekly for less than 6 months
Reviewed 2018-02-05
Review Source: Capterra

Was much cheaper than teamviewer for better features in most case. I also really like that you guys offer flexible billing terms such as month to month billing that teamviewer does not offer.Very easy to use. I really like the online landing page that I can send clients to and how I can generate a code for them or that they can make their own session. I like the cross platform compatibility and the reporting tools from within the software. Also like the build tool to create unattended access on machines that need it. Software is very fast, I've rarely ever had an issue with speed. When I do, the issue is usually bandwidth related with the client on the other side of the connection which is clearly not something you guys can do something about. I really like that the software is all cloud run though if you choose that route.

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ConnectWise Control pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Annual pricing starting from $19 per tech/month. Month-to-month pricing starting from $24 per tech/month.

ConnectWise Control features

API
Chat
Projections

Activity Dashboard (61 other apps)
Automatic Notifications (80 other apps)
Collaboration Tools (123 other apps)
Collaborative Workspace (112 other apps)
Commenting (93 other apps)
Communication Management (60 other apps)
Customizable Branding (59 other apps)
Document Storage (87 other apps)
Drag & Drop Interface (71 other apps)
File Management (63 other apps)
File Transfer (58 other apps)
Instant Messaging (63 other apps)
Permission Management (72 other apps)
Search Functionality (112 other apps)
Security & Encryption (55 other apps)
Third Party Integration (76 other apps)
User Access Controls (60 other apps)

GetApp Analysis

ScreenConnect is a centralized remote desktop application that comes with remote access, remote support, and remote meeting features necessary for technicians to more effectively assist their customers. The app allows you to remotely access an end user’s device, so you can manage and control the installations on their machines with ease, attended or unattended.

The app’s remote meeting functionality lets users initiate meeting sessions with other technicians to discuss customer problems and find better solutions, and if needed, onboard another technician in a customer support session for collaboration. ScreenConnect can be customized to reflect your company’s branding. It works well with Windows, OSX, and Linux platforms, with mobile apps available for iOS and Android devices, allowing you to support any device from any platform.


What is ConnectWise Control?

ScreenConnect is a tool that lets technicians remotely access customer devices from anywhere where there’s Internet connection. It functions as the meeting point between customers and technicians, and gives support reps the ability to provide satisfactory technical assistance, minus the usually lengthy phone or chat sessions where relaying instructions to customers who aren’t tech-savvy is a frustrating experience for both parties.

Customers can be invited to join sessions through an email link, session codes, and publicly available session portals where guests select a session from a list. ScreenConnect gives you the ability to first preview if a device is being used prior to connecting, and technicians can participate in multiple support sessions simultaneously. The remote meeting feature can be used for presentations or training, and any number of participants can join.


Who is ConnectWise Control for?

  • Experience level: Beginner to advanced
  • Industry: All industries
  • Business size: Small businesses to large enterprises
  • Departments/roles: IT teams, managed service providers (MSPs)
  • Budget/point: Starts at $19 per technician per month
  • Example customers: Jon Rosen Systems, City of Springdale (Arkansas), SD Computer Consulting, and Coast Computing

Main features

Remote Support

ScreenConnect’s remote support capability allows technicians to create ad hoc support sessions to monitor and take control of customers’ servers or workstations, and offer them faster, more efficient technical assistance. The app comes with a centralized control panel that’s fully customizable and brandable, where users can create and manage sessions, and launch them on the fly whenever the need arises.

Remote support sessions can be initiated from any Internet-connected device. To ensure data security, ScreenConnect employs various security protocols: AES-256 encryption for each session, SSL certificate, role-based access permissions, audit logs, and other security layers that include granular permissions and multiple authentication methodologies.

Remote Access

In ScreenConnect lingo, remote access signifies unattended access. It means persistent access to your customers’ networks or computers via an access client downloaded to their systems. To begin the process, first create the client by clicking on the (+) sign to the right of the Access section on the ScreenConnect host page. The Build Installer dialog box will appear where you’ll be asked to name the client by using either the machine’s name or a specific value.

Next, enter the organization’s name, select the remote device’s operating system from the dropdown menu to determine the type of installer to download, and then click on the Download Installer button. You can immediately start an unattended support session once the client is deployed to the customer’s computer.

Remote Meeting and Presentation

ScreenConnect’s remote meeting and presentation feature allows users to conduct training sessions, collaborate with other technicians, provide project status updates to team members, and present product demos to customers or potential clients, among other things. This feature is anchored on the app's ability to share a user’s computer screen with one up to an unlimited number of users. The presenter can also choose to have participants share their screens to others in the session.

ScreenConnect lets you send remote meeting invitations to guests through email or your website, record sessions for future review or replay, switch screens from presenter to participant and vice versa, generate session codes, capture screenshots, and chat with attendees via an unobtrusive message box to the right of the screen. On-the-go participants can join meetings using their Android or iOS devices.

Branding and Customization

ScreenConnect provides branding and customization options that allow you to personalize the software according to your unique business needs. You can customize the app’s look and feel: colors, logo, desktop icon, favicon, and themes. Built-in themes that you can use right out of the box are available, and you can also create your own from scratch.

The command prompt, menu items, and the dialog boxes can be set to your local language. Full access to the software’s HTML and CSS code is provided, and you can specify how customers and technicians access your installation. ScreenConnect can be embedded to your website or deployed using a subdomain. Specific features can also be enabled or disabled.

Shared Toolbox

ScreenConnect comes with a nifty Shared Toolbox feature that allows technicians to share and run executables or other files on customers’ machines in just a few clicks. File sharing on guest computers can be done individually or simultaneously. A timeline view of the customers’ machines is available to verify that the needed files have been run.

To share files from your local drive to a customer’s computer, first, connect to a guest machine, select the Toolbox menu and click Manage. When the Shared Toolbox dialog box appears, you can immediately do three things: create a new directory or folder, upload files, or upload an entire directory. The files can be run or copied to the guest machine once uploaded to the Shared Toolbox folder.


Integrations

ScreenConnect provides an API that allows you to connect the ticketing, helpdesk, CRM, RMM, and ITSM tools your organization already uses.


Pricing

ScreenConnect offers four pricing packages: One, Basic, Standard, and Premium. One costs $19 per technician per month, if billed annually, offers one license per account, and supports up to 10 access agents per license and a single tech registration. Basic, which starts at $39 per tech per month, can accommodate multiple licenses and up to 50 agents per tech or license, and offers a mobile technician license.

Standard, which starts at $49 per tech per month, supports multiple licenses per account, a mobile tech license, up to 100 access agents per tech/license, a remote command line, VoIP, sound capture, and the ability to view and control Android devices.

Premium, which costs $64 per tech per month, if billed annually, covers multiple licenses, 200 agents per tech or license, a mobile tech license, remote command line, VoIP, sound capture, wake-on-LAN, video auditing, and the capacity for viewing and controlling Android devices.

Custom enterprise packages are available, the pricing for which you can avail from the sales team. ScreenConnect can likewise be deployed on-premise, where pricing starts at $2,195.

Free trials are offered.


Bottom line

  • Remote support, remote access, and remote meeting capabilities in one centralized application
  • Lets technicians collaborate on single sessions simultaneously to quickly and more effectively address customer issues
  • Easy uploading and sharing of files
  • Works with virtually any platform: Windows, OSX, Linux, and mobile devices
  • Customizable user interface for branding consistency
  • Apps available for iOS and Android devices

Additional information for ConnectWise Control

Benefits

Collaborate with other techs and work on a sole session simultaneously.
Ad hoc support sessions allow for fast session creation and simple connections for users .
Transmit chat messages from the web UI to individual or group machines.
Session event triggers can automate actions, such as sending emails, depending upon system events.
Screen preview from the web UI to view if a machine is being utilized before connecting.
Central web application is the meeting point between your techs and customers.
Access from anywhere- gives you the ability to manage issues wherever there is an Internet connection.
Multiple-session support allows techs to work on multiple sessions simultaneously.
Multiple invitation: email invitations, session codes, and publicly visible sessions
Unlimited participants can join and view your online presentations.
Control and view machines through fully functional client.
Chat with users through an out-of-the-way interface.