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ConnectWise Control Pricing, Features, Reviews and Alternatives

ConnectWise Control product overview

What is ConnectWise Control?

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

FAQs/Forum

Knowledge Base

Training options

Videos

In Person

Live Online

Documentation

Awards & recognitions

Awarded in 1 category in 2021

ConnectWise Control pricing information

Value for money

4.6

1,7k

Starting from

/momonth

Per User

Pricing options

Free plan

Subscription

Free trial

Pricing range

start trial view pricing plans

Value for money contenders

Asana

Value for money

ConnectWise Control

Value for money

ConnectWise Control features

Functionality

4.5

1,7k

Total Features67 10 categories

Most valued features by users

Collaboration Tools

Access Controls/Permissions

Search/Filter

Alerts/Notifications

File Sharing

API

Third Party Integrations

Activity Dashboard

ConnectWise Control users reviews

Overall rating

4.7

1,7k

Positive reviews

96%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.12/10

Rating distribution

1,281

391

Pros

How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.

Jacob A.

With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.

Broc M.

The integration of connectiwise with other software is great. This is the reason why I really love this software.

Harshpreet S.

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.

Rene S.

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.

Elias P.

The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Craig L.

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Overall rating contenders

ConnectWise Control

Overall rating

Felipe R.

Intégration TI

11-50 employees

Review source

Overall Rating

Perfect for remote support

Reviewed 10 months ago

Transcript

Felipe: Hi, my name is Felipe. I work in the IT industry as a team leader, and I will rate ConnectWise...

Jeev Y.

Pharmaceuticals, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

If you value your time and energy, use this software

Reviewed 2 years ago

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Ramy E.

Information Technology and Services, 1-10 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Best Remote Solution

Reviewed 5 months ago

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution. Our Customers feels better of how we are providing support now and how they can communicate with us in much easier way.

Pros

Easy to deploy and use and stable for both windows and Mac OS computers. Easy to access computers, chat, reboot. Categorize computers under different groups, create alerts, reports, chat, integrates with other tools, collect info about computers without taking control and able to adjust special settings for you or add addons that help you make your console do what you want. customers can initiate chat from the computer itself directly and appear to our techs on console.

Cons

Just 3 things: when customer initiate chat from his computer it appear on the console as red dot beside the group without any sound alert like a bell ring that a chat is waiting. 2nd thing if there is an option to have application for tech to different connected sessions in one window and switch between them within tabs in this app instead of having separate window for each connected session. 3rd add mobile solution so we can access mobile devices

William A.

Chemicals, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

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Simple and efficient remote connection

Reviewed 2 months ago

We have several years working with Connect Wise and really align up our needs and even better cost than competition. The use of applications is intuitive and easy. We will continue with them for many more years

Pros

hat we like most is the easy and efficient way to remotely connect to a team. and the many functions or customizations that can be done to improve the experience of use

Cons

It seems to me that the web interface is still better a little more, it is not something that represents a great inconvenience since it does not remove it from the tool.

Adam b.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

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The price is right, it has enough features that were not that easy to integrate, its reputation has

Reviewed 2 years ago

see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these...

Pros

THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies

Cons

Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one...

ADAM M.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Fantastic Remote Software

Reviewed 3 months ago

We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product.

Pros

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Cons

I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1.

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