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ConnectWise Control Pricing, Features, Reviews and Alternatives

ConnectWise Control product overview

Price starts from

29

Per month

Flat Rate

What is ConnectWise Control?

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos
In Person
Live Online
Documentation

ConnectWise Control pricing information

Value for money

4.6

/5

1.7K

Starting from

29

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConnectWise Control features

Functionality

4.5

/5

1.7K

Total features

59

9 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
API
Activity Dashboard

Functionality contenders

ConnectWise Control users reviews

Overall Rating

4.7

/5

1.7K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

1,315

405

60

8

7

Pros
The integration of connectiwise with other software is great. This is the reason why I really love this software.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
Cons
Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.

Overall rating contenders

Overall Rating

Better Remote access than 90% of competitors

Reviewed 8 months ago

Transcript

Shawn: Hi, my name is Shawn. I'm an IT Solutions Architect. My ratings for ConnectWise Control is four...

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AvatarImg

Yash Y.

Student

Education Management, 501-1,000 employees

Review source

Overall Rating

Best Remote Desktop App

Reviewed 4 months ago

Transcript

Yash: Hi, my name is Yash. I'm an associate at a financial institution. I give ConnectWise Control a...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

If you value your time and energy, use this software

Reviewed 3 years ago

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A lot of value for dollar with ConnectWise Control

Reviewed a year ago

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ConnectWise Control is our Remote control app

Reviewed a month ago
Pros

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Cons

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Hope product got better

Reviewed 2 months ago
Pros

Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.

Cons

It was hard to use and support. Found free software they did most of these things more consistently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ConnectWise Control Review from Experience

Reviewed 4 months ago

I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.

Pros

The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.

Cons

I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.

ConnectWise Control FAQs and common questions

Q. What type of pricing plans does ConnectWise Control offer?

ConnectWise Control has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of ConnectWise Control?

ConnectWise Control has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ConnectWise Control support?

ConnectWise Control supports the following languages:
English


Q. Does ConnectWise Control support mobile devices?

ConnectWise Control supports the following devices:
Android, iPad, iPhone


Q. Does ConnectWise Control offer an API?

Yes, ConnectWise Control has an API available for use.


Q. What other apps does ConnectWise Control integrate with?

ConnectWise Control integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, Freshdesk, Passportal, ConnectWise Manage, ConnectWise Automate, Zendesk


Q. What level of support does ConnectWise Control offer?

ConnectWise Control offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

Common ConnectWise Control comparisons

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