ConnectWise Control Pricing, Features, Reviews & Comparison of Alternatives

ConnectWise Control

Remote meeting platform for resolving customers' queries

4.68/5 (1,630 reviews)

ConnectWise Control overview

What is ConnectWise Control?

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise Control’s video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise Control’s mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
www.connectwise.com

Pricing

Starting from
$24/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English
ConnectWise Control screenshot: ConnectWise Control reporting dashboardConnectWise Control: How to Create a Support SessionConnectWise Control screenshot: ConnectWise Control custom brandingConnectWise Control screenshot: ConnectWise Control file transferConnectWise Control screenshot: ConnectWise Control remote meetingsConnectWise Control screenshot: ConnectWise Control video auditingConnectWise Control Extension Spotlight: Reporting Dashboard

ConnectWise Control reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.4
Jeev Yatigammana

If you value your time and energy, use this software

Used daily for 1-2 years
Reviewed 2019-07-02
Review Source: Capterra

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros
ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons
No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Riesen

Overwhelmingly simple yet effective

Used daily for 2+ years
Reviewed 2020-02-25
Review Source: Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Pros
- Ease of use - Quick setup (cloud version) - Minimal training required - Easy customization - Solid connectivity - Requires no end user training

Cons
- Speed of connection varies greatly when using the cloud vs on-prem - Must have a decent internet connection to use efficiently - UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron VanHeel

Robust Remote Management Software, But Background Software Can Be Slow

Used daily for 1-2 years
Reviewed 2020-07-30
Review Source: Capterra

I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.

Pros
I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Cons
When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Adam barnes

The price is right, it has enough features that were not that easy to integrate, its reputation has

Used daily for 2+ years
Reviewed 2019-06-28
Review Source: Capterra

see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros
THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies

Cons
Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex|

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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James DiPilla

The best remote access platform

Used daily for 2+ years
Reviewed 2020-05-28
Review Source: Software Advice

I've tried so many remote access platforms in the past. For me they all failed when it came to support sessions for unmanaged clients. The others didn't have the features, the price was too high, and/or they were to difficult for my users. I'll be using ConnectWise Control forever.

Pros
Setting up online meetings - easy. Someone needs me to remote into their computer for the first time while I'm on the beach - easy. I need to maintain unattended access to over one thousand machines - you guessed it, easy. My favorite feature is sending my clipboard as keystrokes. I've used it a million times. The "Wake From Sleep" option has saved me from certain death on numerous occasions.

Cons
Not being able to remote into physical machines that don't have a connected display is super annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ConnectWise Control pricing

Starting from
$24/month
Pricing options
Subscription
Free trial
View Pricing Plans

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $24 per month (billed monthly), $19 per month (billed annually)
Standard: $42 per month (billed monthly), $35 per month (billed annually)
Premium: $54 per month (billed monthly), $45 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

ConnectWise Control features

API
Activity Dashboard
Chat
Collaboration Tools
Collaborative Workspace
Projections
Reporting & Statistics

Access Control (227 other apps)
Activity Tracking (141 other apps)
Automatic Notifications (188 other apps)
Commenting (202 other apps)
Customizable Branding (169 other apps)
Document Management (199 other apps)
Document Storage (221 other apps)
Drag & Drop Interface (176 other apps)
File Management (142 other apps)
Permission Management (196 other apps)
Search Functionality (262 other apps)
Third Party Integration (225 other apps)
Workflow Management (147 other apps)

Videos and tutorials

Additional information for ConnectWise Control

Key features of ConnectWise Control

  • 256-bit Encryption
  • Screen Sharing
View All Features