ScreenConnect Pricing, Features, Reviews & Comparison of Alternatives

ScreenConnect Reviews

ScreenConnect

Remote Support, Remote Meeting & Remote Access Software

4.75/5 (150 reviews)
1,095     919

ScreenConnect is a remote support, access and meeting solution. Online meetings allow for collaboration, training sessions or providing project updates. Collaborate with another techs and work on a session simultaneously. Multiple techs can collaborate on a support session; to more efficiently assist their customers.

ScreenConnect has all of the functionality you should expect from a centralized remote control solution. Having centralized tools streamlines set up, deployment, and managing your business.
www.screenconnect.com

ScreenConnect Reviews (150)

Latest reviews

 Possibly best in class for IT professionals, needs better Mac support

We've used GoToAssist for years with over 400 unattended machines. We tried trials for TeamViewer and other options, and came back to ScreenConnect for its incredibly easy deployment, super fast connection speed, ultra flexible cloud-hosted instances and outstanding support. TeamViewer's ...

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Reviewed 6 days ago by Crosby Loggins

 

 WISH I SIGNED UP SOONER

I can't tell you how Screen Connect has brought my stress levels down. Why didn't I do this years ago? ... I have no answer!! It was incredibly easy to set up and implement. I love the ACCESS feature which I use to manage all my servers. Its great to know I am just seconds away from a ...

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Reviewed 17th of March by Ali Uddin

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ScreenConnect Pricing

Starting from: $19.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Annual pricing starting from $19 per tech/month. Month-to-month pricing starting from $24 per tech/month. See www.screenconnect.com/Pricing for more information.

View Pricing Plans

ScreenConnect Screenshots (5)

ScreenConnect screenshotScreenConnect screenshotScreenConnect screenshotScreenConnect screenshotScreenConnect screenshot

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to ScreenConnect

Benefits

Collaborate with other techs and work on a sole session simultaneously.
Ad hoc support sessions allow for fast session creation and simple connections for users .
Transmit chat messages from the web UI to individual or group machines.
Session event triggers can automate actions, such as sending emails, depending upon system events.
Screen preview from the web UI to view if a machine is being utilized before connecting.
Central web application is the meeting point between your techs and customers.
Access from anywhere- gives you the ability to manage issues wherever there is an Internet connection.
Multiple-session support allows techs to work on multiple sessions simultaneously.
Multiple invitation: email invitations, session codes, and publicly visible sessions
Unlimited participants can join and view your online presentations.
Control and view machines through fully functional client.
Chat with users through an out-of-the-way interface.

Who is ScreenConnect For?

  • Experience level: Beginner to advanced
  • Industry: All industries
  • Business size: Small businesses to large enterprises
  • Departments/roles: IT teams, managed service providers (MSPs)
  • Budget/point: Starts at $19 per technician per month
  • Example customers: Jon Rosen Systems, City of Springdale (Arkansas), SD Computer Consulting, and Coast Computing
Read the full GetApp Analysis

Videos

Crosby Loggins

Verified Reviewer

Possibly best in class for IT professionals, needs better Mac support

22/03/2017

We've used GoToAssist for years with over 400 unattended machines. We tried trials for TeamViewer and other options, and came back to ScreenConnect for its incredibly easy deployment, super fast connection speed, ultra flexible cloud-hosted instances and outstanding support. TeamViewer's frame rates and video compression tech may be best in class, but ScreenConnect's feature set for IT pros is really hard to beat (preview screenshot before connect, remote command execution, platform extensions, reboot and reconnect for Mac & PC, and much more).

Pros

Extremely fast and lightweight to deploy and use. Fabulous extended feature set for IT pros. Extremely flexible and totally re-brandable, even in their public cloud. Aggressive pricing for the industry and outstanding support and development teams.

Cons

Requires installing the Java JDK for Macs 10.11+ in order to reliably connect to UNATTENDED sessions. Apparently, the app is Java dependent, and Apple eliminated some code in recent OS versions. I understand they are working on eliminating this drawback, but I'm not clear as to the timetable. Also, Macs have issues with losing connection during sleep, when they didn't have that issue under GoToAssist. There are workarounds, but they aren't super elegant presently (eg - prevent sleep for laptops connected over WiFi while on AC Power, etc).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ScreenConnect

Do a demo! You'll love it! If you support a LOT of Macs, you'll want to wring out the functionality before going in big.

Source: GetApp
Helpful?   Yes   No
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Ali Uddin

WISH I SIGNED UP SOONER

17/03/2017

I can't tell you how Screen Connect has brought my stress levels down. Why didn't I do this years ago? ... I have no answer!! It was incredibly easy to set up and implement. I love the ACCESS feature which I use to manage all my servers. Its great to know I am just seconds away from a particular computer instead of driving out to the location. Our customers are benefiting too from a much faster response time to their problems. A lot of the time its a small trivial matter.. and accessing their computers remotely for this just makes sense. I would love it if Screen Connect could come out with a way to sign out of the browser admin login, (if you ever use someone Else's computer to remote in. Ie... to make it sign out of admin for all devices apart from the one your working on etc. Overall I just couldn't be happier. My life just got a lot easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Marisa Bastos

My impressions

15/03/2017

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Justin Theriot

Great remote access software

01/03/2017

I have been using ScreenConnect for about 3 months now and I am really enjoying it over the other softwares that I've used in the past. It's really intuitive, easy to use, and has tons of functionality. The price is even greater than the software. I would definitely recommend this software to everyone.

Pros

Intuitive, easy to using, pricing is fantastic.

Cons

None that i can think of at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ScreenConnect

Nope

Source: Capterra
Helpful?   Yes   No
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Dustin Davis

Excellent solution for MSP professionals

28/02/2017

ScreenConnect / Connectwise Control has been an invaluable tool for helping my customers get the support that they need - fast! Professionals in the IT industry will be able top configure and use their Screenconnect software suite incredibly fast. Customizable, quick and easy - Screenconnect has it all.

Pros

Speed, customization, reliability

Cons

No granular control of logging

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ScreenConnect

None

Source: Capterra
Helpful?   Yes   No
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Jared Wilford

The solution I have been looking for

28/02/2017

I have tried many remote access programs to varying degrees of success. Screen Connect has been the only one that is super user friendly and has never had any issues. Its simple to get setup, simple to deploy and simple to upgrade.

Pros

Ease of use and functionality is second to none

Cons

ad-hoc support sessions occasionally do not work or will duplicate in my sessions list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ScreenConnect

Customize it. It allows you to brand and label everything, take advantage of this to really make it yours.

Source: Capterra
Helpful?   Yes   No
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Robert Cabrera

New leader in remote support!

28/02/2017

After starting with LogMeIn then Team Viewer we found the perfect fit with ScreenConnect for a fair price!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Phillips

Great product

28/02/2017

You can't beat the price for the functions. Alot of the competitors want outrageous amounts for simple screen sharing. Scree connect is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Talbot

Easy to Use

28/02/2017

Screenconnect is easy to use and has helped me to support remote users. We also use it for training.

Pros

Easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ScreenConnect

IT

Source: Capterra
Helpful?   Yes   No
Read more
s h

Tech Support LifeSaver

28/02/2017

I've been using ScreenConnect for a few months now. The amount of time it saves me each month easily makes the subscription pay for itself a few times over.

Pros

very easy and efficient to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

GetApp Analysis

ScreenConnect is a centralized remote desktop application that comes with remote access, remote support, and remote meeting features necessary for technicians to more effectively assist their customers. The app allows you to remotely access an end user’s device, so you can manage and control the installations on their machines with ease, attended or unattended.

The app’s remote meeting functionality lets users initiate meeting sessions with other technicians to discuss customer problems and find better solutions, and if needed, onboard another technician in a customer support session for collaboration. ScreenConnect can be customized to reflect your company’s branding. It works well with Windows, OSX, and Linux platforms, with mobile apps available for iOS and Android devices, allowing you to support any device from any platform.

What is ScreenConnect?

ScreenConnect is a tool that lets technicians remotely access customer devices from anywhere where there’s Internet connection. It functions as the meeting point between customers and technicians, and gives support reps the ability to provide satisfactory technical assistance, minus the usually lengthy phone or chat sessions where relaying instructions to customers who aren’t tech-savvy is a frustrating experience for both parties.

Customers can be invited to join sessions through an email link, session codes, and publicly available session portals where guests select a session from a list. ScreenConnect gives you the ability to first preview if a device is being used prior to connecting, and technicians can participate in multiple support sessions simultaneously. The remote meeting feature can be used for presentations or training, and any number of participants can join.

Main Features

Remote Support

ScreenConnect’s remote support capability allows technicians to create ad hoc support sessions to monitor and take control of customers’ servers or workstations, and offer them faster, more efficient technical assistance. The app comes with a centralized control panel that’s fully customizable and brandable, where users can create and manage sessions, and launch them on the fly whenever the need arises.

Remote support sessions can be initiated from any Internet-connected device. To ensure data security, ScreenConnect employs various security protocols: AES-256 encryption for each session, SSL certificate, role-based access permissions, audit logs, and other security layers that include granular permissions and multiple authentication methodologies.

Remote Access

In ScreenConnect lingo, remote access signifies unattended access. It means persistent access to your customers’ networks or computers via an access client downloaded to their systems. To begin the process, first create the client by clicking on the (+) sign to the right of the Access section on the ScreenConnect host page. The Build Installer dialog box will appear where you’ll be asked to name the client by using either the machine’s name or a specific value.

Next, enter the organization’s name, select the remote device’s operating system from the dropdown menu to determine the type of installer to download, and then click on the Download Installer button. You can immediately start an unattended support session once the client is deployed to the customer’s computer.

Remote Meeting and Presentation

ScreenConnect’s remote meeting and presentation feature allows users to conduct training sessions, collaborate with other technicians, provide project status updates to team members, and present product demos to customers or potential clients, among other things. This feature is anchored on the app's ability to share a user’s computer screen with one up to an unlimited number of users. The presenter can also choose to have participants share their screens to others in the session.

ScreenConnect lets you send remote meeting invitations to guests through email or your website, record sessions for future review or replay, switch screens from presenter to participant and vice versa, generate session codes, capture screenshots, and chat with attendees via an unobtrusive message box to the right of the screen. On-the-go participants can join meetings using their Android or iOS devices.

Branding and Customization

ScreenConnect provides branding and customization options that allow you to personalize the software according to your unique business needs. You can customize the app’s look and feel: colors, logo, desktop icon, favicon, and themes. Built-in themes that you can use right out of the box are available, and you can also create your own from scratch.

The command prompt, menu items, and the dialog boxes can be set to your local language. Full access to the software’s HTML and CSS code is provided, and you can specify how customers and technicians access your installation. ScreenConnect can be embedded to your website or deployed using a subdomain. Specific features can also be enabled or disabled.

Shared Toolbox

ScreenConnect comes with a nifty Shared Toolbox feature that allows technicians to share and run executables or other files on customers’ machines in just a few clicks. File sharing on guest computers can be done individually or simultaneously. A timeline view of the customers’ machines is available to verify that the needed files have been run.

To share files from your local drive to a customer’s computer, first, connect to a guest machine, select the Toolbox menu and click Manage. When the Shared Toolbox dialog box appears, you can immediately do three things: create a new directory or folder, upload files, or upload an entire directory. The files can be run or copied to the guest machine once uploaded to the Shared Toolbox folder.

Integrations

ScreenConnect provides an API that allows you to connect the ticketing, helpdesk, CRM, RMM, and ITSM tools your organization already uses.

Pricing

ScreenConnect offers four pricing packages: One, Basic, Standard, and Premium. One costs $19 per technician per month, if billed annually, offers one license per account, and supports up to 10 access agents per license and a single tech registration. Basic, which starts at $39 per tech per month, can accommodate multiple licenses and up to 50 agents per tech or license, and offers a mobile technician license.

Standard, which starts at $49 per tech per month, supports multiple licenses per account, a mobile tech license, up to 100 access agents per tech/license, a remote command line, VoIP, sound capture, and the ability to view and control Android devices.

Premium, which costs $64 per tech per month, if billed annually, covers multiple licenses, 200 agents per tech or license, a mobile tech license, remote command line, VoIP, sound capture, wake-on-LAN, video auditing, and the capacity for viewing and controlling Android devices.

Custom enterprise packages are available, the pricing for which you can avail from the sales team. ScreenConnect can likewise be deployed on-premise, where pricing starts at $2,195.

Free trials are offered.

Bottom Line

  • Remote support, remote access, and remote meeting capabilities in one centralized application
  • Lets technicians collaborate on single sessions simultaneously to quickly and more effectively address customer issues
  • Easy uploading and sharing of files
  • Works with virtually any platform: Windows, OSX, Linux, and mobile devices
  • Customizable user interface for branding consistency
  • Apps available for iOS and Android devices

Frequently used together