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ConnectWise Control Pricing, Features, Reviews and Alternatives
ConnectWise Control product overview
What is ConnectWise Control?
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.
Typical customers
Platforms supported
Support options
Training options
ConnectWise Control pricing information
Value for money
4.6
/5
1.7K
Starting from
29
Per month
Flat Rate
Pricing options
Value for money contenders
ConnectWise Control features
Functionality
4.5
/5
1.7K
Total features
59
9 categories
Most valued features by users
Functionality contenders
ConnectWise Control users reviews
Overall Rating
4.7
/5
1.7K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.11/10
1,315
405
60
8
7
Overall rating contenders
Shawn B.
IT Architect
Information Technology and Services, 11-50 employees
Review source
Transcript
Shawn: Hi, my name is Shawn. I'm an IT Solutions Architect. My ratings for ConnectWise Control is four...
Yash Y.
Student
Education Management, 501-1,000 employees
Review source
Transcript
Yash: Hi, my name is Yash. I'm an associate at a financial institution. I give ConnectWise Control a...
Jeev Y.
Verified reviewer
Pharmaceuticals, 501-1,000 employees
Used daily for 1-2 years
Review source
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I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.
ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.
No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.
Jonathan N.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.
ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.
The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.
Vytautas R.
Accounting, 11-50 employees
Used daily for 2+ years
Review source
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It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.
One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.
Ray Y.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap.
It was hard to use and support. Found free software they did most of these things more consistently.
Jordan E.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
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I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.
The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.
I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.
ConnectWise Control FAQs and common questions
Q. What type of pricing plans does ConnectWise Control offer?
ConnectWise Control has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of ConnectWise Control?
ConnectWise Control has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does ConnectWise Control support?
ConnectWise Control supports the following languages:
English
Q. Does ConnectWise Control support mobile devices?
ConnectWise Control supports the following devices:
Android, iPad, iPhone
Q. Does ConnectWise Control offer an API?
Yes, ConnectWise Control has an API available for use.
Q. What other apps does ConnectWise Control integrate with?
ConnectWise Control integrates with the following applications:
Microsoft Outlook, Acronis Cyber Backup, Freshdesk, Passportal, ConnectWise Manage, ConnectWise Automate, Zendesk
Q. What level of support does ConnectWise Control offer?
ConnectWise Control offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
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