ConnectWise Control Software Pricing & Features

ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

4.7/5 (1,168 reviews)

ConnectWise Control overview

Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Exceed service delivery expectations with fast, reliable, secure remote support that offers instant connectivity, scalable security features, and seamless integration. Support your customers from anywhere with an internet connection, keep working confidently despite ever-present cyberthreats with out-of-the-box functionality like AES-256 encryption and two-factor authentication, and do it all at a price that works for your business.
www.connectwise.com

Pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English
ConnectWise Control screenshotConnectWise Control screenshotConnectWise Control screenshotConnectWise Control screenshotConnectWise Control screenshot

ConnectWise Control reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.5
Steve McFarlane

Customer focussed support

Used daily for 6-12 months
Reviewed 2019-01-08
Review Source: Capterra

I have used most remote support platforms over the years, and overall I find ConnectWise Control to be a solid performer, with backup support that is timely, friendly and professional. There are numerous other features which I have not mentioned here. My advise - give it a try!! ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists. I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients. I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options. Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully. Help and support features built right into the portal save time. Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines.

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ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

Anthony Barletto

Fantastic product - always improving

Used daily for 2+ years
Reviewed 2019-01-08
Review Source: Capterra

Fantastic. Overall it's features, pricing and security is unbeatable in the industry.We've hosted our on Control server and it is super easy to install and maintain. Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems. The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software. The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen. Through the web interface you can customize a number of things like icons, labels and branding. Through the server config files you can customize a number of other settings. You can create temporary sessions just for one-time remote support or install the program for on-demand remote access. On-demand remote access can be organized in session groups for easier management and security Users can be created and assigned to specific session groups. Access and commands can be audited. While a session is connected a time line is kept to help troubleshoot connectivity issues.

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ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

Anonymous

Easy, Fast, Reliable, Robust - Not much more I could ask for.

Used daily for 6-12 months
Reviewed 2018-11-26
Review Source: Capterra

Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out.I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints.

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ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

Tom Campbell

Geat product very reliable and good value

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

I think the previous box covered it as best as I can. you spend a lot on advertising your new and other products but it is impossible to buy them when the sales people ignore you even when your a current customer. I have had so many little issues that should have never happened and not been treated very well and fixing them only caused more problems that cost me and caused major problems for my company and our ability to support our customers. While I like the product I am very disappointed with the back office staff and how issues are handled and customers are ignored even whey they are begging for help. I left another vendor to come here when I had an amazing sales rep held me and get my onboarding taken care of and help me in every step of they way learn the basic of the product. She even tried 2 times to get me in touch with other departments for MSP products I needed with no luck before she left the company. I Am about to sign up with PCmatic later this week as I need a MSP product and wish it could have been with Connnectwise . I am not sure if I will stay wit the product I had one heck of a ride in my year and a half or so and issues that should have never happened and when they did should have never been handled the way they did that crippled my company. I apologize if my review may upset anyone but you did ask for it I am taking the time to be honest and tell you my true experience It is important to know the truth on how the customer feels. I hope it helps you.Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful.

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ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

Orlando Hidalgo

IT Manager Review of ConnectWise Control

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

One of the unexpected benefits of having ConnectWise Control is the ability for Managers and Office Managers to be given a subset of privileges to use the software for assisting employees remotely. There are many times they have new employees that need a little help getting familiarized with proprietary software we use in the Ag. sector. ConnectWise Control gives the new employee assurance they're not isolated on an island and the managers are not frustrated at having to drop what they're doing to drive over to a remote site to provide assistance with something that can easily be handled remotely with Control. (<--shiver, see how creepy that sounds...) This use case scenario is reason to consider a few extra licenses so your not fighting over them. We have two currently, but are considering upgrading since there are times that I can't admin since the managers are using the licenses. (Aarrghh) This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue. Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

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ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

ConnectWise Control pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Annual pricing starting from $19 per tech/month. Month-to-month pricing starting from $24 per tech/month.

Pricing Comparison

How does ConnectWise Control compare with other Collaboration apps?

Subscription plan?

ConnectWise Control



97% of apps offer a
subscription plan

Free trial?

ConnectWise Control



87% of apps have a
free trial

Free plan?

ConnectWise Control



40% of apps have a
free plan

Pricing Comparison

Collaboration app prices shown are $/month




ConnectWise Control Pricing Reviews

Pros
  • Price
  • Much faster than other software and cheaper
  • Price. Very affordable for small businesses like ours
  • Ease of use, on premise installation option for self hosting.
Cons
  • Would like connection options such as Screen Blank to be default.
  • Advanced options are buried. Would like some options to be a bit more obvious.
  • The licensing is a bit frustrating at times. But that is easily fixed with the interface.
  • It freezes quite a bit and is slower than the product of the more well known remote software companies.
99%
recommended this to a friend or a colleague

ConnectWise Control features

API
Chat
Projections

Access Control (140 other apps)
Activity Dashboard (93 other apps)
Activity Tracking (88 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (194 other apps)
Collaborative Workspace (144 other apps)
Commenting (133 other apps)
Communication Management (88 other apps)
Customizable Branding (98 other apps)
Document Storage (130 other apps)
Drag & Drop Interface (111 other apps)
File Management (97 other apps)
Instant Messaging (83 other apps)
Permission Management (127 other apps)
SSL Security (107 other apps)
Search Functionality (167 other apps)
Third Party Integration (119 other apps)

Competitor Feature Comparison

Mobile apps

Android App

231 reviews

See all Android Apps

GetApp Analysis

ScreenConnect is a centralized remote desktop application that comes with remote access, remote support, and remote meeting features necessary for technicians to more effectively assist their customers. The app allows you to remotely access an end user’s device, so you can manage and control the installations on their machines with ease, attended or unattended.

The app’s remote meeting functionality lets users initiate meeting sessions with other technicians to discuss customer problems and find better solutions, and if needed, onboard another technician in a customer support session for collaboration. ScreenConnect can be customized to reflect your company’s branding. It works well with Windows, OSX, and Linux platforms, with mobile apps available for iOS and Android devices, allowing you to support any device from any platform.


What is ConnectWise Control?

ScreenConnect is a tool that lets technicians remotely access customer devices from anywhere where there’s Internet connection. It functions as the meeting point between customers and technicians, and gives support reps the ability to provide satisfactory technical assistance, minus the usually lengthy phone or chat sessions where relaying instructions to customers who aren’t tech-savvy is a frustrating experience for both parties.

Customers can be invited to join sessions through an email link, session codes, and publicly available session portals where guests select a session from a list. ScreenConnect gives you the ability to first preview if a device is being used prior to connecting, and technicians can participate in multiple support sessions simultaneously. The remote meeting feature can be used for presentations or training, and any number of participants can join.


Who is ConnectWise Control for?

  • Experience level: Beginner to advanced
  • Industry: All industries
  • Business size: Small businesses to large enterprises
  • Departments/roles: IT teams, managed service providers (MSPs)
  • Budget/point: Starts at $19 per technician per month
  • Example customers: Jon Rosen Systems, City of Springdale (Arkansas), SD Computer Consulting, and Coast Computing

Main features

Remote Support

ScreenConnect’s remote support capability allows technicians to create ad hoc support sessions to monitor and take control of customers’ servers or workstations, and offer them faster, more efficient technical assistance. The app comes with a centralized control panel that’s fully customizable and brandable, where users can create and manage sessions, and launch them on the fly whenever the need arises.

Remote support sessions can be initiated from any Internet-connected device. To ensure data security, ScreenConnect employs various security protocols: AES-256 encryption for each session, SSL certificate, role-based access permissions, audit logs, and other security layers that include granular permissions and multiple authentication methodologies.

Remote Access

In ScreenConnect lingo, remote access signifies unattended access. It means persistent access to your customers’ networks or computers via an access client downloaded to their systems. To begin the process, first create the client by clicking on the (+) sign to the right of the Access section on the ScreenConnect host page. The Build Installer dialog box will appear where you’ll be asked to name the client by using either the machine’s name or a specific value.

Next, enter the organization’s name, select the remote device’s operating system from the dropdown menu to determine the type of installer to download, and then click on the Download Installer button. You can immediately start an unattended support session once the client is deployed to the customer’s computer.

Remote Meeting and Presentation

ScreenConnect’s remote meeting and presentation feature allows users to conduct training sessions, collaborate with other technicians, provide project status updates to team members, and present product demos to customers or potential clients, among other things. This feature is anchored on the app’s ability to share a user’s computer screen with one up to an unlimited number of users. The presenter can also choose to have participants share their screens to others in the session.

ScreenConnect lets you send remote meeting invitations to guests through email or your website, record sessions for future review or replay, switch screens from presenter to participant and vice versa, generate session codes, capture screenshots, and chat with attendees via an unobtrusive message box to the right of the screen. On-the-go participants can join meetings using their Android or iOS devices.

Branding and Customization

ScreenConnect provides branding and customization options that allow you to personalize the software according to your unique business needs. You can customize the app’s look and feel: colors, logo, desktop icon, favicon, and themes. Built-in themes that you can use right out of the box are available, and you can also create your own from scratch.

The command prompt, menu items, and the dialog boxes can be set to your local language. Full access to the software’s HTML and CSS code is provided, and you can specify how customers and technicians access your installation. ScreenConnect can be embedded to your website or deployed using a subdomain. Specific features can also be enabled or disabled.

Shared Toolbox

ScreenConnect comes with a nifty Shared Toolbox feature that allows technicians to share and run executables or other files on customers’ machines in just a few clicks. File sharing on guest computers can be done individually or simultaneously. A timeline view of the customers’ machines is available to verify that the needed files have been run.

To share files from your local drive to a customer’s computer, first, connect to a guest machine, select the Toolbox menu and click Manage. When the Shared Toolbox dialog box appears, you can immediately do three things: create a new directory or folder, upload files, or upload an entire directory. The files can be run or copied to the guest machine once uploaded to the Shared Toolbox folder.


Integrations

ScreenConnect provides an API that allows you to connect the ticketing, helpdesk, CRM, RMM, and ITSM tools your organization already uses.


Pricing

ScreenConnect offers four pricing packages: One, Basic, Standard, and Premium. One costs $19 per technician per month, if billed annually, offers one license per account, and supports up to 10 access agents per license and a single tech registration. Basic, which starts at $39 per tech per month, can accommodate multiple licenses and up to 50 agents per tech or license, and offers a mobile technician license.

Standard, which starts at $49 per tech per month, supports multiple licenses per account, a mobile tech license, up to 100 access agents per tech/license, a remote command line, VoIP, sound capture, and the ability to view and control Android devices.

Premium, which costs $64 per tech per month, if billed annually, covers multiple licenses, 200 agents per tech or license, a mobile tech license, remote command line, VoIP, sound capture, wake-on-LAN, video auditing, and the capacity for viewing and controlling Android devices.

Custom enterprise packages are available, the pricing for which you can avail from the sales team. ScreenConnect can likewise be deployed on-premise, where pricing starts at $2,195.

Free trials are offered.


Bottom line

  • Remote support, remote access, and remote meeting capabilities in one centralized application
  • Lets technicians collaborate on single sessions simultaneously to quickly and more effectively address customer issues
  • Easy uploading and sharing of files
  • Works with virtually any platform: Windows, OSX, Linux, and mobile devices
  • Customizable user interface for branding consistency
  • Apps available for iOS and Android devices

Additional information for ConnectWise Control

Benefits

Collaborate with other techs and work on a sole session simultaneously.
Ad hoc support sessions allow for fast session creation and simple connections for users .
Transmit chat messages from the web UI to individual or group machines.
Session event triggers can automate actions, such as sending emails, depending upon system events.
Screen preview from the web UI to view if a machine is being utilized before connecting.
Central web application is the meeting point between your techs and customers.
Access from anywhere- gives you the ability to manage issues wherever there is an Internet connection.
Multiple-session support allows techs to work on multiple sessions simultaneously.
Multiple invitation: email invitations, session codes, and publicly visible sessions
Unlimited participants can join and view your online presentations.
Control and view machines through fully functional client.
Chat with users through an out-of-the-way interface.