TeamViewer vs ConnectWise Control Comparison

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Overview

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart,...

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

4,705

2,026

254

20

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

1,204

368

54

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

What I love from this software is that no matter how far the person is as long I have the credentials needed it’s easy as pie for me to help them with any issues they may have.
It is the easiest and finest tool that I have ever used to connect devices remotely. Further, we can have good control over the users who access our devices, hence it is very safe.
Sincerely, TeamViewer is a service of great opportunity to acquire, since it is very versatile and is a product designed with the highest standards of quality.

Pros

In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Cons

Sometimes the connection fails, and this is frustrating (though this may be to do with my mobile / cell signal too, not just the fault of the Teamviewer software).
So then it would defeat the purpose of working for home if you have to go in to find out the new password. That being said, in the past week I've only lost connect randomly once.
The issue with the updates sometime slowed the overall process of error killing. If I had a different version than the other user, we had to match the version by updating the software first.

Cons

The worst part about this software is how horrible the mobile app is. It literally seems that they've tried to squeeze the desktop experience into a mobile device.
Being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool.
Difficult to implement, misleading integration and training was vague on project based jobs and change orders despite telling them that was the majority of our business.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features33
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Sharing
  • Assignment Management
  • Auditing
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Software Development Kit
  • Support Ticket Tracking
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard
  • Total features29
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Sharing
  • Assignment Management
  • Auditing
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customizable Reporting
  • Data Import/Export
  • Desktop Virtualization
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Projections
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Software Development Kit
  • Support Ticket Tracking
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard

Integrations

  • Total integrations38
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

TeamViewer vs. ConnectWise Control

See how TeamViewer and ConnectWise Control stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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