ConnectWise Control Remote meeting platform for resolving customers' queries ( 4.68/ 5 1,640 reviews) 2,291 Alternatives to ConnectWise Control
Explore a recommended list of ConnectWise Control alternatives for your business in 2020. Compare alternatives to ConnectWise Control side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Web conferencing platform for chat and video communication
What users mention about VidyoCloud See all reviews It is very easy and effective in helping us as a multi-site organization to connect and have more effective communication through video. It is secure and it has some nice extra features like recording that can be very useful. Easy to use, great for video calls, good audio. Ability to share presentations and have multiple users at one time into one call.
Online meeting software with HD video conferencing
What users mention about GoToMeeting See all reviews With how easily it is to set up an event for the presenter, the attendee "ease of use" is also excellent and makes it more appealing to joining the meeting. I do love this platform for ease of use. I espeically love that I can setup a meeting quickly to provide tech support or host an impromptu meeting. I have had colleagues that were unable to attend class due to illness and this made it possible for them to call into class, listen to the lecture/discussion, and chime in.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Events management software for conferences and webinars
What users mention about Airmeet See all reviews Airmeet is very good for allowing us to provide expert webinars to our customers and giving them a great experience along the way. Networking is easy for everyone on Airmeet. Raise Hand Feature is quite interesting too to engage audience with speakers. There were some instances when some of the members were not able to log in and were facing technical issues while using the same link twice in a day. This created a bit of problems.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
The Customer Friendship Platform
What users mention about Dixa See all reviews They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality. No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
Call center software for outbound sales & BPO teams
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. Generally a good, easy to use app that allows good interaction with colleagues as well as getting news and updates out quickly.
Email and collaboration management solution
Secure instant messenger for teams and businesses
What users mention about Brosix See all reviews We are all (as far as I know) very happy with this product. I will recommend it to anyone who is looking for a great way to communicate in a large company. I like how easy and efficient it is to give messages through the office without calling or hunting down my co workers. We can also broadcast messages to certain people which is nice as well. There are a lot of features that we love using, easy to use and the cost is competitive.
Intranet software and collaboration solutions.
What users mention about Communifire by Axero See all reviews We have an excellent partner with Communifire/Axero and they are always helping us to perform better. Rich features, ready-to-use templates, excellent customer support, solid search engine, affordable pricing. Their team is very responsive and seems like they actually care about their customers.
Award-winning work management solution
What users mention about Ravetree See all reviews Sometimes, getting alerts can be difficult. If you miss an email, you may miss an update or a tag in Ravetree. That it is really user friendly; never heard of Ravetree until I began working at The Bookkeeper. Wonderful tool to track and prioritize tasks. The comment section of RT is where I spend most of my time. I love the ability to comment and tag people directly in a conversation.
Customer-driven product management system
What users mention about productboard See all reviews The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. It has smart features that accomplish things other products or spreadsheets never could. The ability to link and adjust different views for different audiences is very helpful. Visibility of how important our customer's feature requests are considering a number of things that are important to our company ex. vision, growth, revenue etc.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
Project management, task tracking, & team collaboration hub.
What users mention about Nifty See all reviews The interface is wonderful and elegant and ultimately for how useful it is, it's well priced. We also like the fact that we can set milestones and the overview section is fantastic for tracking each project, its progress, and time frames. This tool has helped us to improve our collaboration processes at both the team and client levels. Nifty has enabled us to move forward faster with more clarity, helping us meet deadlines with ease.
The Essential Platform for Frontline Workers
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
The People Engagement® platform.
What users mention about Jostle See all reviews Its so easy to launch and train co-workers. Visually pleasant to navigate and helps create a fun corporate cultural with its social media-based style. One of the best parts i would say is the people sections, it is nice cause it allows you see everyone from your company and this is nice when you have several offices like i do. Easy to use and setup with good support from the on-boarding team and regular catch-ups over the time period. The library is a great tool with good security and functionality.
Range facilitates teamwork that works from anywhere.
What users mention about Range See all reviews The additional questions (team building, leadership, etc) are great. It helps remote teams to know each other better and initiate conversations on some watercooler. The product is incredibly easy to use, and my team members have really jumped right in. It's a really clean, useful, fun way to collaborate with each other. I like how you can see what colleagues are doing and the ability to rate how you feel and the daily question helps to boost team morale.
Cloud Based Intranet Solution
What users mention about MyHub See all reviews We love the ability to constantly customize our pages. We want our employees to fully engage with our Intranet, and the constant changing of pages keeps them interested. The customer support is truly outstanding and a gold standard in the industry. I was a little apprehensive about using this software as we have very limited experience.
Visual collaboration tool for shared project perspectives
What users mention about Trello See all reviews Total frustration and annoyance. The boards didn’t make sense, it was hard to work with a group and it took a total project golden retriever (me) and turned me into an inspiration-drained napper. It was a wonderful experience using them for my internal organizational needs as well as client boards. And it was amazing to have integrations to other tools to keep things flowing fast and easy. It was a godsend to be able to see tasks that were in progress, had stalled or were waiting on my input etc. It's fantastic for collating information and for keeping dibs on my team and my own duties.
Cloud-based business process management (BPM) solution
A single place for team communication and workflows
What users mention about Slack See all reviews As of today, the only downside that I've been experiencing is missing notifications. Even though I've updated the notification settings I've found that I missed some of the messages. Slack is amazing to connect with co-workers on various topics, meetings, discussions. It has amazing interface where we can join various channels. The tool is super easy to use, it opens up the lines of communications across teams and the org, and you can have so much fun while doing. It's great for boosting team moral and spirit.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
Conversation platform for team collaboration & productivity
What users mention about Glip See all reviews The thing that I like most about Glip is that it is super easy to use. I like that you can easily share files and that conversation history stays in the window at all times. Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price. Excellent messaging features, including practical things like tagging people, keyboard shortcuts, and inline attachment previews, as well as fun features like GIF's and Memes.
Project management, task tracking, & professional goal tools
What users mention about ClickUp See all reviews We were using Trello, and while we loved it for its simplicity, it was just too simple for our needs. Clickup is significantly more robust, and their support is amazing. Too complex for an individual's needs, sometimes illogical, and a terrible android app is the icing on the cake. I like rich set of features and ease of use. Very useful and cost effective tool for organising and delegating tasks.
Cloud-based video conferencing and collaboration platform
What users mention about Pexip See all reviews Great flexibility, superb interoperability, easy integration to different enterprise environments. It's solved numerous problems, from bad inter office and client communications to incompatibility with our disparate tech, to increasing engagement with our mobile users. The combination of dedicated application for the desktop and mobile, combined with really high quality WebRTC ensures that any meeting is easy to join.
Multi-channel Customer Communication Platform
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Ticketing, powered by your Slack conversations
3CX communications system. Web & mobile apps (Android, iOS)
What users mention about 3CX See all reviews The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. This was a free platform for the first year. The quality of sound and ease of use was also a good experience. Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Remote access solution for professionals and teams
What users mention about Splashtop Business Access See all reviews Lack of tech support, they refused to address tech issue and now banned me from their twitter and here i was a paying customer - sloppy compony. To be honest value is the number one reason I love this software. Compared to other solutions the cost is lower, but the product is high quality and is used on a daily basis. Very easy to use, setup was super easy, and the options available once logged in are amazing.
Voice and video conferencing with screen sharing
What users mention about Cisco Webex See all reviews It's easy to share screens, easy to see, sound quality is good. I also like the options to 'Call me' so I don't have to fumble with codes. My organization likes the ease of use to both create and join meetings. Calendar integration with Microsoft Outlook, and integration with Cisco's other products is perfect. The only con I can think of is that the recordings of meetings will be available only for 5 days. If we fail to download it by that time, we would have lost the recording forever.
Web conferencing tool to host online meetings and webinars.
What users mention about Zoho Meeting See all reviews Great experience obtaining good benefits, we keep an accurate follow-up of each budget or perspective, the best webinar to make presentations and product promotions, and communicate with the team. My experience with ZoHo has been good in all areas so far. Seems like we will really like the meeting function as well. Great easy to use software with lovely features to get your audience interacting.
Cloud-based help desk platform
What users mention about Zoho Desk See all reviews Great for huge project management, you can connect with Zoho Analytics and get amazing reports. So you can know the generals and the specifics in detail too. Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. I like this software a lot, I like the ability that gives me with their CRM. It has automatically integration with Zoho CRM and this can save you a lot time.
The most secure collaboration platform.
What users mention about Wire See all reviews Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity. The quality of the picture is so bad that I couldn't use the program. Got headache because it is so unclear. Loading times to log on can be a bit of a pain. Other than that nothing wrong to point out so far at this point.
Chat-based workspace in Office 365
What users mention about Microsoft Teams See all reviews I like that you have the capability to hold a meeting and have the camera on or off-it is great when collaborating with team members who may not be in the office. Very good, it increased productivity, good online meeting experience, some flaws like file storage and creating new channels but overall it is a great product. The teams arrangement is not straightforward and the UI is very busy. Often times, notifications are lost when there are multiple channels within a team and those channels are in the collapsed view.
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews Would be great to have a more comfortable diagnostics and software deployment tracking. Maybe ability to see if other software is connected to a license without remote connection. This software is one of the best that I found on the market, it has all the important features so you can give your customers a professional support. The price/features ratio is the best. We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
Secure internal communication app
What users mention about Connect See all reviews Qnnect is a very nice and simple chat application with a useful features for small and big companies and a web and mobile client. Great implementation support. This is particularly important for our total cost of ownership. Technically very solid, intuitive to use, great roll out support.
Video's Most Interactive Platform
What users mention about VidGrid See all reviews The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized. I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students. M afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
Digital customer service platform and ticketing system
What users mention about Helpshift See all reviews Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk. The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews Affordable solution but needs to work on its software for better reliability and performance. The software is very easy to use. It is also very well supported, packed with features and amazing reporting. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Online conferencing and meeting tool
What users mention about Join.me See all reviews So easy to use; works great every time. It's great to have a program where you can share your screen. It is a very good app with a really great idea where you can join a meeting on the Street, and invite people to join from there browser by sending a link. Used to be amazing and our go-to. Since the pricing structure change, it is very limited software priced commensurate with much better and robust solutions.
Your Virtual Collaboration Workplace
Business Collaboration Simplified
What users mention about Highfive See all reviews Additionally I found it to be very user friendly as it helps us in performing various tasks effectively. The thing which impressed me great about it is surely the video conference quality. The only problem you will face with it if you have slow internet connection. You will be automatically disconnected if you have poor connection. Camera quality was superb as well as the audio capturing device. Very good quality for the money.
A simple and secure way to connect your organization.
What users mention about Workplace from Facebook See all reviews It is super easy to use because almost everybody is familiar with it. Another amazing thing about it is that it has made viewing, selling or buying anything from anyone really easy. The greatest strength of Workplace for Facebook is that it has a familiar UI that makes it easy for anyone to use it. The pricing is really attractive - far cheaper than competing products. It provides a safe room for security, therefore no worry for GDPR regulation. In the case of switching into a paid version of the software, some previous data and accounts of company got lost.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews What I like about this software, is its flexibility in sharing task information to the team (members of the group). The ease in listing time and date of activities is very easy and user friendly. I contacted customer service and they gave me a fabulous deal for my non profit. It is nice to see that some companies are still helping small businesses. Very polished looking interface, with clean & sharp icons. The ability to have conversations, share files, and modify one file for updates to the team is great online.
Mobile device management software for iOS & Android devices
Collaborative inbox for all communication channels.
What users mention about Trengo See all reviews I like the company and it's staff, very smart people with a sense of humor, great to work with. Everthing in one place with an interface that works like a charm and looks good too. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly.
Collaboration tool for SMEs and education institutes
Stay on the pulse of your organization. From anywhere.
What users mention about Speakap See all reviews Like how Speakap can bolt on top and be used as a front end to all of the other applications. A great way to engage an audience outside of your normal network on their mobile phones. Great to see best practices within our organisation and the speed in which we adopt and execute tools and best practices across our estate. Sometimes The sofware crash of shows a empty screen. But It could be also a problem with my cellphone.
Digital workplace for businesses & organizations
Collaboration and communication tools for remote workplaces
All-In-One, Team Communication Platform
What users mention about Noodle See all reviews Love the software and especially happy with the Customer Support team who helped to customize a solution for our team. If you are not a tech guru, it is okay because the simplicity is nice and capable for those who struggle. Tech support was great as well. It looks nice on the surface and if you have the time to dedicate hours to polishing it administratively it could be a great intranet.
Collaborative platform for teamwork
What users mention about talkspirit See all reviews I love how easy it was to integrate a team and communicate instantly. The all-in-one concept is really helpful and time saving. What is most pleasant about talkspirit is its ease of use. It's very intuitive, we use it every day. The graphic interface is very good and user friendly, you can find easily what you want to look for (e.g mobility document). What users mention about Spike See all reviews The overall experience has been great. One of the very few email clients available for mac which comes with a conversation like email thread. When you're shooting messages back and forth to dozens of people, being able to keep up with conversations with simple bubbles is a super help. Among the various tools looking to make email better, I believe this one does it best.
The Leading Enterprise Communication Hub
What users mention about Rocket.Chat See all reviews The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity. Sometimes preview (e.g., amazon) does not work. Searching (especially with Japanese) is really bad. Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.
Video messaging tool for more clear, effective communication
What users mention about BombBomb See all reviews I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE. My brokerage had a BombBomb Rep come talk to us about all it has to offer. It seems like they have some great tools and what we tried for free were great articles. I love the ease and the fact that they keep improving it. M not using BombBomb like I could be, there's SO much more to it then just the one-off video emails I currently do.
Flexible project management & team communication tool
What users mention about Basecamp See all reviews The overall experience is pretty average and neutral. It is good, quite easy to use and cooperate with other people, but the price for money value isn't great. My experience with Basecamp is a good but the only challenge is with the customer care ,where I would like to make an enquiry about some but the responds needs to be worked on please. Platform is easy to use and very helpful to keep a project organized. Additionally, the email based communication and updates is a great asset to keep on top of assigned tasks.
Partner (PRM), Customer and Employee Communities
Hiver: Gmail-based customer service solution for teams
What users mention about Hiver See all reviews We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help. Highly inept and unprofessional team. Also worst nightmare for a growing startup. Great extension that does what it promises. Very helpful support staff as well.
Meeting management solution for managers and team leaders
What users mention about SoapBox See all reviews We love the ease of use and the ability to document meeting notes and action items. The ability to integrate with Office tools like Teams. The ability to integrate with my outlook calendar and to setup recurring meetings. I really like how fluid it is and how easily it syncs up with our internal calendars for 1-1s. It's also a great experience for my team.
Video, audio & web conferencing platform
What users mention about Lifesize See all reviews Create meeting rooms with the top of the notch hardware from Lifesize. Amazing quality of High Definition cameras and phones, working together flawlessly. Great Mac and mobile clients. Good integration with various hardware A/V options, great for conference room setups. Best VC software with great quality and user friendly interface.
Freemium online meeting & collaboration software
What users mention about Blizz See all reviews On this aspect, what I liked most about this application is that with it, solid chat functions are maintained, which has been very useful for us. For me, one of the best things about Blizz is that it offers a very secure environment as it has data encryption allowing only the needed parties to have a look at what is being shared. We were amazed and completely satisfied to have acquired a platform with incredible quality. Without a doubt, having invested in Blizz has been the best.
Messaging, voice, and video calls for team communication
What users mention about Google Meet See all reviews It's a good tool for what it does - but there are other tools that do it better; but those cost. Super easy to get set up and the parents have liked it better than zoom. It’s a great tool to keep us connected as a classroom community. I like that it's super intuitive and easy to use and set up. Since it's Google, it also has good tech support.
Personalized live customer experience & engagement
Collaboration platform for businesses of all sizes
Show any screen content from your computer over the Web
What users mention about Mikogo See all reviews Mikogo is also very simple in outlook and functionality. I like its ability to share screen contents with others during meetings. My overall experience has been great, giving me lightning fast capability to remotely share my screen. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service.
Web-based help desk and support application
Workflow automation & task management software
What users mention about Pyrus See all reviews This has been very helpful and I know my employees are thankful in that it keeps me on task for payments to subs. Simple, very helpful for our job. Easy to use, interesting software. The overall experience is very positive. I use Pyrus on a daily basis and I feel comfortable with it.
Team communication & collaboration platform for legal sector
Communication management solution
Easy onboarding and training software for growing businesses
What users mention about Trainual See all reviews Overall their quality of support has been excellent with great webinars to help guild and show new features. I love that in general I can have the benefit of a "hands-on" approach and thoroughly teach concepts and in actuality use up very little time to do so. Overall, Trainual is very helpful. I like how you can both link and embed video and really, create any type of layout you want. That is nice and I like having the ability to have certain layouts for certain kind of content.
Team communication platform for field agents and dispatchers
What users mention about Zello See all reviews Love the PTT so much easier than making a call and the ability to have it talk over our existing two radios is the greatest option. We do have an on-premise Zello Enterprise server and the setup and configuration are straightforward and easy. Support from zello are superb. Thanks to Zello, we managed to optimize our communication during emergency and daily ops. It’s an awesome and very reliable product.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Help desk and ticketing solution for customer service
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
AI-based customer service management solution
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Unified customer service platform
What users mention about Kayako See all reviews Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles. Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions. Good features, good support, meets our needs. Has been very reliable for our needs.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Gladly is a Cloud-based customer service platform
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.