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BCMS

Business continuity plan creation, management & execution

BCMS Reviews

Reviews summary

Pros

The aftersales service is outstanding and a vast improvement on other IT software companies I have worked with.

Sandy B.

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When demonstrated during client audits, it is often commented on as an impressive system and as an area of best practice.

Helen T.

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Overall a great tool to use for Business Continuity and the support from C2 has been amazing.

Georgina C.

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Cons

Threat analysis is missing but the tool is capable of keep a track of BC risks, monitoring them and further doument mitigation actions.

Anonymous Reviewer

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There are not many downsides to the C2 software, but one area that does cause functionality frustration, is organisational BIA.

Harry T.

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The C2 platform ensures that organizations can develop plans to respond to disasters and interruptions.

Summer M.

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Overall rating

4.3

(18)

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18 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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C2 Application for Business Continuity Management

Reviewed 2 years ago

C2 is an application designed to manage a business continuity management system from a to z. We have been using C2 since November 2017, using it to implement an ISO 22301 compliant BCMS within 12 months. Customer and technical support are excellent, reacting very fast and effectively.

Pros

Plan management is greatly simplified, with data entry only necessary at BIA level. Accessibility via internet and mobile app. Dash board showing status of BCMS at a glance.

Cons

Report module could be improved, especially the filters. Process or activity (inter-)dependencies are not linked (no process/activity landscape).

Vendor response

Hi Tim, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We were so excited to be able to take you through to ISO 22301 compliance, particularly as you are the first private customer bank/second bank in Germany to have achieved this accreditation. We are thankful for your constructive criticism around the reporting modules. This is something we have taken on board and are actively working on to implement improvements. Kind regards, Aimee Business Risk and Resilience Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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C2 BCMS Review

Reviewed 2 years ago

The benefits being realised are mass cascade very quickly, automated reporting through upfront testing criteria and the ability to auto send plan review/signoff emails.

Pros

The software is easy to use and has built in help if you are not clear on what is required in any particular field It provides many different layers of reporting should you require in depth reporting and governance capability People signing off the plans do not need to have direct system access, cutting down the number of potential user accounts you need to create and administer

Cons

Sometimes you have to do a manual push to update the plan when making amendments for the amendments to be transferred to the plan (this being reviewed though and believe it to be resolved during next software release). Current limited capability on the 'Invoke' button of the BCP The call tree cascades show the message coming from a UK mobile when sending outside of the UK, this means there is a potential for people to see it as 'spam' and not read the message (this is being extremely picky) None of the above are major issues and would not stop me from recommending the software

Vendor response

Hi Paul, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us, and we rely on client feedback in order to continuously make improvements. We are really pleased to hear that you have found the software easy to use, found the inbuilt support helpful and have made good use of the reporting and governance alignment capabilities. With regard...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Your typical user

Reviewed 2 years ago

The build of the system was more difficult than initially anticipated. With the changes happening within the software, this has caused confusion and a cause of user confidence lacking. C2 as a company is very supportive and will do everything they can to ensure their customers have what they need to use the software and without this, I would have struggled, more than I did.

Pros

It is compliant to ISO22301 and the customer care is exceptional. it is everything you need in "one box".

Cons

Complicated initially to set up and there have been regular changes within the software, that has caused confusion. I now understand that this is because request from other user have been implemented but no new release notes have been issued.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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C2 implementation and use

Reviewed 2 years ago

In my view there are two typical approaches to Business Continuity Management and planning: • Document incident-response resources and the procedures that explain what to do, how to do it and whom to notify. • Implement BCMS software to assist in the design, implementation and enduring control of the BCMS. Within a typical BCMS, the documentation approach has been the traditional plan-building...

Pros

It is important to start with, ‘what you put in is what you will get out’. C2 is a structured approach to BIA formulation to Plan completion, the more detail, time and effort you apply, the better the resulting Plan output. Work at the outset is required to ensure that you recognise how C2 functions as this will help you formulate the organisational structure. Once you have completed the initial...

Cons

There are not many downsides to the C2 software, but one area that does cause functionality frustration, is organisational BIA. This function is great if you have an organisation that does the same activity multiple times over multiple locations. However, if this is not the case, the organisational BIA will apply constraints when trying to make organisation structure changes, removing departments,...

Vendor response

Hi Harry, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is great to hear that our easy to use dashboard, enhanced functionality within plan management and integrated communications tools have been of key benefit when utilising our software in your BCMS. Regarding your feedback on organisational BIA, we would love to discuss this with you in more detail, please contact us so that we can arrange this. Many thanks, Arlene Technical Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Business Continuity Management software

Reviewed 2 years ago

The software has proved invaluable in supporting the rollout of our business continuity management programme. The structured way in which the BIA is presented to the end user from understanding the business activity to identifying its resource requirements and then to considering the recovery strategy makes it easy for non-BC personnel to understand. Being able to take that data and present it back in the BCP through the dynamic template is most cost and time efficient.

Pros

The structured way in which BCP's are created; taking the data captured through the BIA's and presenting it into the BC plans via the dynamic template eliminating the need for copy and paste. Once you get your dynamic template formatted as you like it can be used for the basis of all your plans giving a common look and feel.

Cons

The organisational structure offers some challenges to a large scale implementation and causes some difficulties in representing changes to the organisational structure of the company itself. The dynamic templates can take some getting right with the formatting, but once in place they do the job.

Vendor response

Hi Steven, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding organisational structure on board with a view to improving our customer experience. Kind regards, Callum Technical Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Benefits of a C2 BCMS

Reviewed 2 years ago

With multiple (50+) plans across the business, the management, review and updates have always been problematic with business areas wanting to put there own emphasis on specific elements. Having a fixed format recording method across the organisation has forced the standardisation and enabled the assessment of criticality of functions.

Pros

Solution is very good at capturing all the business requirements and impacts then pulling them through to both the individual business area and location BCP's. Ability to tailor the BIA/BCP template requirements to meet the business needs. Having introduced the BCMS to the business functions, they embraced the solution after the initial concerns around navigation.

Cons

The annual reviews whilst automatically generated to the plan authors/owners need to be independently tracked and managed by the System Admin from an overview standpoint. The email review notifications are pretty simple and we have struggled to get company branding added, this has resulted in mails being deleted as the plain text looks like spam.

Vendor response

Hi Derek, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are glad to hear that your organisation has benefited from the features of the software, such as the fixed format recording method. In terms of the issues you have highlighted on the annual reviews and the email notifications, this is something we will look into internally with a view to making improvements going forward. Many thanks, Callum Technical Analyst

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An impressive BCMS application

Reviewed 2 years ago

Very positive and I would not hesitate to recommend it to other businesses.

Pros

The design fully supports us in the delivery and maintenance of our BCMS and in the ongoing achievement of ISO22301 certification. When demonstrated during client audits, it is often commented on as an impressive system and as an area of best practice.

Cons

Reporting and extraction of data, particularly for incident management and bulletin boards. Technical support often struggle to replicate the issues we experience in our own environment so having a better understanding of the client's own software and infrastructure quirks may benefit with trouble-shooting - or at least knowing which questions to ask to tease out root cause.

Vendor response

Hi Helen, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are delighted to have provided you with our software which has allowed you to maintain your BCMS and work toward ISO22301 certification. We also appreciate your comment regarding data reporting and extraction, and we will continue to work directly with you to resolve this. Kind regards, Arlene Technical Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Business Continuity

Reviewed 2 years ago

The c2 tool we have been using at IATA has been great so far. More updates and time needs to be spent on updating it but overall we are very satisfied. The customer support is amazing.

Pros

There are many pros to the use of C2 for IATA for our business continuity. The layout is quite good, and one is able to understand the various logo once using it. The actual functionalities are amazing, the ability to call the customers and clients and team members. And the ability to have users involved that are not part of the system. What is also amazing is the support team and the quick response times.

Cons

Some fields are editable by many parties, hence data duplication or mistakes can occur easily. This is caused by open text fields. Some icons are confusing in understanding and some fields require some asterisks or 'i' for further information (explanations of why or what the field means).

Vendor response

Hi Rohan, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with our system and support team. We additionally appreciate your constructive criticism which we will certainly take on board with a view to making improvements going forward. Many thanks Chris Commercial Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Does what it says on the tin !

Reviewed 2 years ago

Challenging due to the continuous development of the tool

Pros

Covers everything required to have a BCMS that is compliant to ISO22301.

Cons

The amount of time it takes to configure to be in a ready for use state

Vendor response

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements We are glad that our software has supported you in aligning your BCMS to the ISO 22301 standard for Business Continuity. We are also thankful for your comment on the time taken to configure the tool - this...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Business Continuity Management System

Reviewed 2 years ago
Pros

User-friendly, reporting functionalities, BIA module

Cons

Dashboard functionalities shall be enhanced

Vendor response

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is fantastic to hear that you are pleased with our user-friendly software and its reporting functionalities and BIA module. We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding dashboard functionalities on board with a view to improving our customer experience. Thank you, Donna Business Risk and Resilience Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent BC management system.

Reviewed 2 years ago
Pros

The aftersales service is outstanding and a vast improvement on other IT software companies I have worked with. Issues can be resolved quickly by friendly staff who appear truly interested and concerned with any challenge.

Cons

It has a large variety of tools that take a while to fully understand. Tis situation would be resolved if I had additional staff to concentrate fully on BC but working in the public sector this is just not going to happen anytime soon.

Vendor response

Hi Sandy, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is fantastic to hear that you are pleased with our software and particularly our customer service - we are extremely proud of our fantastic support teams. With regard to understanding our system features - as you know our staff are more than happy to help with any issues you have, so please do not hesitate to get in touch if you require any assistance! Many thanks Lisa Operations Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform both from a gouvernance and operational perspective

Reviewed 2 years ago

Provides me with an enterprise wide solution that is adaptable and repeatable. Provides me with enterprise wide view and areas that need attention. Enabled me to align easily to ISO standard.

Pros

Easy to use platform, scalable, adaptable, comprehensive and enables alignment and compliance to ISO standard. Deployment as an overarching BCMS is fantastic from a governance perspective, however, this is a small part of its capabilities. Operational implementation is really effective and ability to use in real time scenarios is a big game changer. I have implemented this tool in two companies from differing sectors and have realised key benefits in both.

Cons

Only just managed to get it as an IoS App.

Vendor response

Hi Barrie, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased to have been able to support you in the implementation of our tool and it is great to hear how the software has augmented your company's business continuity management. Many thanks, Donna Business Risk and Resilience Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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C2 BCM Software

Reviewed 2 years ago
Pros

Great technical support

Cons

-User friendliness could be improved -Text formatting could be made easier, currently consumes more time than it should

Vendor response

Hi Sarim, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is great to hear that you have had a good experience with our fantastic support team. While the dynamic template functionality offers big wins for users e.g. automatically pulling BIA data in to plans...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of BCMS

Reviewed 2 years ago
Pros

As a large organisation we have staff with varied levels of IT skills and the Continuity2 software is beneficial for its ease of use and applicability of functionality across the various business/departmental areas.

Cons

The range of functions although really helpful can be perceived as daunting for staff with limited use/access however owing to support provided through training and awareness by the provider this particular issue has on the whole been resolved

Vendor response

Hi Will, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with our system, particularly its ease of use and ability to utilise across departments ¿ ensuring our system is user-friendly is a key objective for us. We are also happy to hear that you were able to resolve your issue with our support team, who are always here to help with anything you need. Many thanks, Chas Business Risk and Resilience Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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C2 for Business Continuity

Reviewed 2 years ago

The C2 platform ensures that organizations can develop plans to respond to disasters and interruptions. It allows our organization to increase resilience and respond more promptly and robustly.

Pros

The C2 platform is completely user friendly and has a variety of features. It is also written to be compliant with the ISO standards for Business Continuity.

Cons

I cannot think of any CONS for this software

Vendor response

Hi Summer, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased to hear that you are satisfied with the user-friendly nature, feature-rich nature of our software and its ability to allow alignment and self-certification with ISO22301. Thanks again, Callum Technical Analyst

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall a great tool to use for Business Continuity and the support from C2 has been amazing.

Reviewed 2 years ago

The team have been amazing! I have contacted them a lot (mostly with 'user error' type questions) and they have always responded almost immediately and helped with any questions or issues. They always provide the best advice and have made my work a lot smoother and more enjoyable.

Pros

It allows a business to do more than what is required for Business Continuity. It allows for communication directly from the tool which others don't provide.

Cons

It has taken some time to be confident when using the tool and training others. It's not obvious how someone would access their Work Instruction.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great BCMS tool!!

Reviewed 2 years ago
Pros

The tool is simple enough to start with and can develop to complex analysis, incident management along with BC risks monitoring to drive the overall BC approach of the organisation to the next level.

Cons

Threat analysis is missing but the tool is capable of keep a track of BC risks, monitoring them and further doument mitigation actions. C2 is working on this enhancement in the near future, as we were informed.

Vendor response

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are pleased that you find our tool simple to use and that you can utilise the system to drive your BCMS to the next level. We also appreciate your patience with regard to the new functionality and we will continue to communicate directly with you on the progress with this. Many thanks Susan Commercial Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review C2 Software

Reviewed 2 years ago
Pros

All of the different functions from the help to set up training to the Call Lists and the ability to use.

Cons

Getting to know it initially and the BIA and Critical Analysis process but the team were always there to help.

Vendor response

Hi Scott , We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with all our system functions, and that our support team were helpful during your initial setup and familiarisation process. Many thanks Aimee Business Risk and Resilience Analyst

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