Continuum Pricing, Features, Reviews & Comparison of Alternatives

Continuum

IT management platform for managed service providers

4.76/5 (21 reviews)

Continuum overview

Continuum is an IT management platform offering a fully integrated managed services solution that helps efficiently backup, maintain, monitor, and troubleshoot desktops, servers and other endpoints for small and medium-sized businesses. The platform includes solutions for remote monitoring and management (RMM), backup and disaster recovery (BDR), and mobile device management (MDM).

Continuum’s Remote Monitoring and Management module automates ticketing and alerting processes, filters out false positives and produces actionable tickets for when attention is truly needed. RMM features include IntelliMon alerting, SNMP monitoring, reporting, scripting, patch management, endpoint protection, and a client communicator. Continuum Network Operations Center (NOC) services work 'round the clock for proactive endpoint management, product and integration support, project-based work, and more.

Continuity247 Backup and Disaster Recovery provides users with a dedicated UK-based data center, that automatically replicates data across multiple networks to ensure true business continuity. The solution comes with a world-class NOC, over 700 engineers, as well as 24x7 monitoring and troubleshooting. Features include industry standard AES-256 encryption, granular scheduling of backup, self-service browsing and recovery, and more.

Continuum’s Mobile Device Management solution provides complete device management for clients conducting business on tablets and smartphones. Users can offer their clients true end-to-end management and proactive dynamic security, which enables them to use an iPhone, Android, or Windows device for robust BYOD options.
www.continuum.net

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Continuum screenshot: The ticket listContinuity247™  Backup and Disaster Recovery (BDR)Continuum screenshot: Assign ticketsContinuum screenshot: Patch managementContinuum screenshot: Patches home screenContinuum screenshot: ReportsContinuum screenshot: Client communicatorContinuum screenshot: Quick accessContinuum RMM Demo - TicketingContinuum RMM Demo - PatchingContinuum RMM: Built to Simplify IT Management

Continuum reviews

Excellent
16

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.8
Anonymous

A good RMM for the price

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

Overall, Continuity247 has been very helpful, although with the flaws in layout it can be challenging to find what you need. The competitive cost of the product makes it worth investigating as an RMM tool for MSP's.

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Garry Adams

Phenomenal product with amazing support backing it.

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

Their support is top-notch. We couldn't run our business without it!

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Grace Jenson

#1 in Remote Desktop

Used daily for 2+ years
Reviewed 2018-08-28
Review Source: Capterra

The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. The antivirus feature is very easy to use and easy to push out to our computers.

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Ben Nolen

Long time user

Used daily for 2+ years
Reviewed 2016-10-28
Review Source: Capterra

We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time. Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.

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Anonymous

Managed Services made easy!

Used daily for 2+ years
Reviewed 2018-08-28
Review Source: Capterra

Continuum has made it very easy for us to know whats going on with our endpoints. Alerts for hardware issues as well as software patching makes it easy to address issues before they get to be critical. Having the ability to remote into comptuers and support end users has been very beneficial as well.

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Continuum pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Continuum for detailed pricing information.

Continuum features

API
Alerts / Escalation
Monitoring
Real Time Monitoring
Real Time Reporting
SSL Security
Third Party Integration

Access Control (86 other apps)
Activity Dashboard (128 other apps)
Activity Tracking (72 other apps)
Application Integration (70 other apps)
Auditing (83 other apps)
Automatic Notifications (108 other apps)
Collaboration Tools (69 other apps)
Data Import/Export (88 other apps)
Drag & Drop Interface (89 other apps)
Projections (64 other apps)
Real Time Data (84 other apps)
Reporting & Statistics (86 other apps)
Workflow Management (80 other apps)

Additional information for Continuum

Key features of Continuum

  • Server monitoring
  • Router / switch monitoring
  • IT asset management
  • Knowledge management
  • IP address monitoring
  • Remote monitoring and management (RMM)
  • Backup and disaster recovery
  • Mobile device management
  • Automated ticketing and alerting
  • Filter out false positives
  • Actionable tickets
  • 24x7 monitoring and trouble shooting
  • Continuum Network Operations Center (NOC)
  • Issue resolution
  • Fully-managed
  • Integrate with hardware vendors
  • AES-256 encryption
  • Automatic data replication
  • Granular scheduling of backup
  • Retention policies
  • Self-service file and folder browsing
  • Self-service virtualization of individual machines
  • Disaster recovery testing and full DR support
  • Event logs
  • Network availability monitoring
  • Scripting
  • Patch management
  • Endpoint protection
  • Client communicator
  • IT asset tracking
  • Backup log
  • Automatic backup
  • Data recovery
  • Mobile alerts
  • Trouble ticketing
  • Ticket management
  • Issue management
  • Issue tracking
  • Automated scheduling
  • SSL security
  • Data replication
  • Retention policy
  • Software testing
  • Testing management
  • Event logs
  • User activity monitoring
  • Status reporting
  • Communication management
  • Patching
  • Monitoring
  • Remote control
  • Employee management
  • Help desk integration
  • Continuous backup
  • Mobile integration
  • Real time reporting
  • Real time analytics
  • Application security
  • Chat
  • Real time monitoring
  • Remote monitoring
  • Support ticket tracking
  • Alerts / escalation
  • Third party integration
  • Prioritizing
  • Risk alerts
  • Disaster recovery
  • Website security
  • Server performance
  • Self service portal
  • Performance reports
View All Features

Benefits

Continuum's ItelliMon monitoring feature includes pre-configured alerts to identify and diagnose critical issues immediately.

A team of 650+ NOC technicians help free up teams from routine tasks and help reduce the overhead needed to offer 24x7 monitoring.

MSPs can auto-generate email reports to demonstrate to their clients that data has been backed up successfully, ensuring their data is safe and accessible.

The MDM solution is fully integrated into the Continuum platform, allowing for quick and agile configuration and deployment across mobile devices.

Continuum's business continuity and IT management software allows organizations to integrate with the hardware vendors that best suit their clients’ needs.