PROMYS Enterprise PSA Pricing, Features, Reviews & Comparison of Alternatives

PROMYS Enterprise PSA Reviews

PROMYS Enterprise PSA

The next generation in enterprise PSA software

4.61/5 (19 reviews)
134     150

Technology solution providers in North America, UK & Australia are replacing their legacy PSA's with PROMYS business software. Why? Because traditional PSAs primarily focus on Ticketing or Project Management, whereas Promys automates the entire business process; strong CRM, built in Quoting, Procurement, Project Management, Time, Expense, Billing & Help desk. Promys is complete business software for technology solution providers.
www.promys.com

PROMYS Enterprise PSA Reviews (19)

Latest reviews

 The Promys PSA software is very good, the implementation & support are even better

We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever ...

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Reviewed 2nd of December, 2016 by Bill Buchanan

 

 Promys is more advanced PSA software

After evaluating the traditional PSA business software vendors, it¿s clear that PROMYS is one of the more advanced PSA¿s in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. We wanted to select a PSA business ...

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Reviewed 17th of June, 2016 by Alex Chapman

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PROMYS Enterprise PSA Pricing

Starting from: $39.00/month

Pricing model: Subscription

Pricing – We keep it simple. 90 day renewals. No surprise “extra’s”.

Promys pricing encompasses all support, upgrades and modules including mobile, quoting, calendar & e-mail integration – no surprise “extras”

Standard License
$79/month/per user
Includeds: CRM & Quoting, PM, Time & expense, Help Desk, Service contracts, asset tracking, portal

Field Tech/Engineer License
$39/month/ per user
Includes: Project & Service assignments, Time sheets, mobile

Key Features of PROMYS Enterprise PSA

  • CRM
  • Forecast revenue & margin for services, equipment & suppport
  • Quoting
  • Help Desk
  • Dashboard trouble ticket tracking, color coding & escalation
  • Project task schedule, track labor resources in real-time
  • Job Costing
  • Real-time cost against budget information across projects
  • Single screen visibility for invoicing & progress bills
  • Purchasing
  • Time & Expenses
  • Time & expenses link directly to project costing & tickets
  • Resource Scheduling
  • Track stock, allocated inventory, customer assets

PROMYS Enterprise PSA Screenshots (4)

PROMYS Enterprise PSA screenshot: Resource calendarPROMYS Enterprise PSA screenshot: PROMYS DashboardPROMYS Enterprise PSA screenshot: Company screenPROMYS Enterprise PSA screenshot: Promys Enterprise mobile

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Australia, Canada, Europe, Latin America, United Kingdom, United States
Supported Languages
English
Support Options
Online Support, Phone Support, Video Tutorials

Alternatives to PROMYS Enterprise PSA

Benefits

PROMYS integrates with almost any Accounting or RMM solution using our powerful Web API.

Videos

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Bill Buchanan

The Promys PSA software is very good, the implementation & support are even better

02/12/2016

We are very happy with Promys7 and the leadership the Promys project manager provided to our team in getting us prepared for the transition. The Promys implementation team was extremely responsive to our needs before and immediately after the transition. We are functioning better than ever after the implementation. Promys serves as the backbone of our operations and I can't imagine where we would be without it.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Alex Chapman

Promys is more advanced PSA software

17/06/2016

After evaluating the traditional PSA business software vendors, it¿s clear that PROMYS is one of the more advanced PSA¿s in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. We wanted to select a PSA business software solution that was based on current technology, something that we wouldn¿t outgrow 2-3 years from now.

Pros

The fact that they don¿t change extra for quoting, mobile, purchasing, or e-mail and calendar integration was a big plus.

Cons

When implementing new PSA/business software, it's easy to fall into the trap of just automating how you do things now. Promys was very helpful in assisting us in re-examining some of our business processes vs. industry best practices, but it did take some time and effort to implement those changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

Just because some PSA vendors have bigger marketing budgets, doesn't mean they have better PSA software. Do your due diligence, don't get caught up in the hype.

Source: Capterra
Helpful?   Yes   No
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Gordon Anthony

Promys replaced Salesforce.com and four other solutions with one Enterprise PSA

10/02/2016

Our disconnected combination of Salesforce.com, Costing, Billing, Project Management and Service Desk systems required too many band aids to tie all the data together. PROMYS allowed us to consolidate several disconnected software solutions into one Enterprise PSA business software solution, which will make it much easier to automate best practices and provide visibility across all departments. What set Promys apart was that it was clearly built to manage a more complex businesses and help us manage our larger customers and projects.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Semberger

PROMYS PSA supports out profitable growth

07/01/2015

Pros

A big part of our PSA evaluation process was focused on finding a PSA that would ultimately enhance our customers experience, while supporting our very aggressive growth plans. Most importantly, we wanted invest in a solution that would handle the increasing complexity of our company as we continue to grow. With PROMYS, no matter how aggressively we grow, we won’t outgrow our PSA software.

Cons

Their live interactive training and support was excellent, but it would be nice if they had more self serve training documentation as well.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

We looked at all of the major PSA software solutions before selecting PROMYS. Most of the other PSA's were ok/good at managing Help Desk, Resource Calendar and Time Sheets, but PROMYS was the only Enterprise PSA solution that was also strong in Quoting, Project Costing and tracking inventory, along with the customary PSA functionality. Make sure and look at your entire business process before selecting a PSA.

Source: Software Advice
Helpful?   Yes   No
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Scott Sheppard

PROMYS is comprehensive enterprise PSA software

07/01/2015

Pros

PROMYS PSA allows us to provide real time information to our teams for better collaboration and decision making. That translates into more effective service delivery to our customers.

Cons

Some users required convincing as to why an enterprise mobile device independent technology approach could provide a similar user experience as an app-based approach.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

I would suggest working with a software vendor that is specifically designed for your industry in order to minimize customization to meet your needs. Leverage their best practice knowledge for companies your size.

Source: Software Advice
Helpful?   Yes   No
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Brian Gifford

Replacing Autotask with PROMYS PSA

04/06/2014

Pros

It's clear that PROMYS was designed as "Enterprise Business software" for more complex Professional Services organizations. In addition to the traditional PSA functionality, PROMYS is very strong in areas such as forecasting/planning, real-time project costing, equipment handling, and reporting/analytics, which is critical for our continued growth.

Cons

They're working on some enhancements for multi-ticket billing, which will bring it up to par with the rest of the functionality. The current functionality is okay, but it requires a few extra steps.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering PROMYS Enterprise PSA

The business software that got you to 10 employees is not necessarily the solution that's going to get you to 25, 50, or 100 employees. At some point, you need to review your operational infrastructure to make sure it can take you to that next level.

Source: Software Advice
Helpful?   Yes   No
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Devin Chamberlain

PROMYS PSA is comprehensive and easy to use

02/04/2014

Pros

PROMYS is very easy to use, and all the modules share data, which makes PROMYS very efficient for a company where people are wearing multiple hats. The PROMYS combination of strong forecasting, robust project management, and extensive profitability analytics are going to be crucial in providing our executive team with the information we'll need to keep existing customers happy and to make our growth investment decisions.

Cons

They're a little behind on releasing the device- and browser-independent version of their software, but I hear that will be out in a couple months now.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

Several Concordis Solutions Inc. executives had previously worked for a large Cisco Gold partner using PROMYS, so we had an unfair advantage regarding familiarity with the PROMYS software in a company that resembled the one we intend on building. My advice would be to look carefully at the profile of the majority of that vendor's customers. Do they look like your company? Are they the same size? Are they in the same industry? That customer community is where the majority of the future development suggestions are going to come from. If you're an apple in a sea of oranges, then the likelihood of those future enhancements benefiting your company is low, so the only way you'll get the functionality you need is by paying for customization. You're not just buying the software based on today's features, but for what's it's going to look like five years from now.

Source: Software Advice
Helpful?   Yes   No
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Peter McKenzie

PROMYS PSA lives up to its promise

01/04/2014

Pros

The integration between the PROMYS modules, CRM, Opportunity, Quotation Sales Order, PM, and Help Desk is pretty seamless. This virtually eliminates re-keying info and provides our management team with excellent real-time visibility into the business. Support is responsive and knowledgeable; the implementation approach introduced best practices; and they're proactive with education about new functionality.

Cons

The install took longer than targeted, but the implementation team was excellent.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

Software is only half the problem; mapping your business process to the ideal use case of the software is the other half required to get the most out of your software investment. Make sure the vendor you select really knows your industry and has a library of business process best practices that they can introduce and share when you're going through the requirements review process. Even if you currently have perfect business processes (which most of us don't), unless you're dealing with a vendor who really knows your industry and can educate you about the best use case scenarios for the software, then you'll end up wasting a lot of that functionality potential.

Source: Software Advice
Helpful?   Yes   No
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Israel Labadie

PROMYS provides real-time visibility

01/04/2014

Pros

It provides real-time visibility into project profitability (mid-project cost against budget), resource utilization, and resource forecasting. It also has powerful reporting analytics for margin (by manufacturer, line of business, customer, etc.), labor analysis, and forecasting for revenue, margin, and labor. Their customer service is very responsive. They have good response and resolve times, as well as very a knowledgeable implementation and support staff.

Cons

There is currently limited bilingual support (for French), but I understand that their next version is fully multilingual.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

A lot of vendors in the PSA space point to all their "self-education" resources (videos, documentation, etc.), but in my experience that just allows you to automate how you do things now, which doesn't really correct poor business processes, nor does it allow you to modify your business processes to line up with industry best practices and take full advantage of the software capabilities from a "best use case" scenario. You can use a screwdriver as a hammer; it's just never going to be very effective. So "figuring things out" on your own may lead to using functionality in a way that doesn't fully leverage its capabilities. I prefer to work with a vendor like PROMYS that takes the time to review and document our existing business processes, introduce best practice suggestions, help us optimize our business processes, and take full advantage of our software investment. It's a little more expensive implementation approach, but in order to get the most return on our software investment, I think it's well worth it.

Source: Software Advice
Helpful?   Yes   No
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Michael Lindsay

Replacing Connectwise with PROMYS PSA

24/03/2014

Pros

The Managed IT Service solutions that we deliver to our clients allow them to focus on their core competencies and leave managing their IT infrastructure to us. But in our own business, our previous business software was becoming a distraction to running our business. Instead of the business enabler we had hoped for when we first implemented, slow system response and support issues were consuming way too much time and attention. We have very aggressive growth plans, so we needed to select a system that would not only support our current needs, but one that would handle the increasing complexity of our company as our growth continues. With PROMYS, we know that no matter how aggressively we grow, we won't outgrow our software infrastructure, so now we can go back to focusing on growing and managing our business, as opposed to managing our business software.

Cons

I would like to see more canned APIs, although their open Web Services/XML approach to integration is pretty flexible.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering PROMYS Enterprise PSA

We selected our previous business software based on brand name recognition and didn't do as much due diligence as we probably should have to determine if it was an actual fit for our requirements because they were so well known in our space. Having done this a second time in a few years, I'd recommend ignoring the hype, documenting your requirements, and getting each vendor to walk you through specifically how they would handle those requirements.

Source: Software Advice
Helpful?   Yes   No
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