PROMYS Enterprise PSA Pricing, Features, Reviews & Comparison of Alternatives

PROMYS Enterprise PSA

The next generation in enterprise PSA software

4.72/5 (27 reviews)

PROMYS Enterprise PSA overview

Technology solution providers in North America, UK & Australia are replacing their legacy PSA's with PROMYS business software. Why? Because traditional PSAs primarily focus on Ticketing or Project Management, whereas Promys automates the entire business process; strong CRM, built in Quoting, Procurement, Project Management, Time, Expense, Billing & Help desk. Promys is complete business software for technology solution providers.
www.promys.com

Pricing

Starting from
$39/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Latin America, United Kingdom

Supported languages

English
PROMYS Enterprise PSA screenshot: Resource calendarVideo Promys PSA business softwarePROMYS Enterprise PSA screenshot: PROMYS DashboardPROMYS Enterprise PSA screenshot: Company screenPROMYS Enterprise PSA screenshot: Promys Enterprise mobile

PROMYS Enterprise PSA reviews

Excellent
24

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.5
  4.9
Pat Mancuso

Promys PSA is a great replacement for Salesforce, Remedy (Help Desk) and MS Project

Used daily for 2+ years
Reviewed 2018-05-10
Review Source: Software Advice

Since implementing Promys we can quote more competitively, mange projects and managed service contracts more profitably and turn around customer support issues more quickly.Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks.

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Meredith Durkee

Promys helps me run my business more profitably. Customer Support is outstanding.

Used daily for 6-12 months
Reviewed 2018-04-23
Review Source: Capterra

Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues. Promys PSA has given me better visibility and controls to manage the profitability of my business.Prior to implementing Promys PSA our biggest challenge was the lack of visibility and coordination between departments. Having several different disconnected business software solutions resulted in a constant Easter egg hunt for the most current data on billable time, managed services contract profitability, renewal dates and project profitability. Coordinating equipment, software and service delivery was especially complicated. Tracking all this data between different systems and in spreadsheets was time consuming and stressful for the employees and management. The Promys PSA solution captures and manages all of that information in one integrated and easy to use solution. Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues. Promys PSA has given me better visibility and controls to manage the profitability of my business.

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Rich Truche

PROMYS is in a different class compared to traditional PSA software

Reviewed 2014-03-20
Review Source: Software Advice

In another life, I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool's capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting and planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation; for a business our size, the traditional PSA's weren't even options any more.

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Scott Roberts

Much more intuitive user interface than Connectwise & Autotask, far superior implementation process.

Used daily for 6-12 months
Reviewed 2017-08-10
Review Source: Capterra

Improved visibility, efficiency and effectiveness of our business.We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.

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Alex Chapman

Promys is more advanced PSA software

Used daily for 6-12 months
Reviewed 2016-06-17
Review Source: Capterra

After evaluating the traditional PSA business software vendors, it's clear that PROMYS is one of the more advanced PSA's in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. We wanted to select a PSA business software solution that was based on current technology, something that we wouldn't outgrow 2-3 years from now.The fact that they don't change extra for quoting, mobile, purchasing, or e-mail and calendar integration was a big plus.

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PROMYS Enterprise PSA pricing

Starting from
$39/month
Pricing options
Subscription
View Pricing Plans

Pricing – We keep it simple. 90 day renewals. No surprise “extra’s”.

Promys pricing encompasses all support, upgrades and modules including mobile, quoting, calendar & e-mail integration – no surprise “extras”

Standard License
$79/month/per user
Includeds: CRM & Quoting, PM, Time & expense, Help Desk, Service contracts, asset tracking, portal

Field Tech/Engineer License
$39/month/ per user
Includes: Project & Service assignments, Time sheets, mobile

PROMYS Enterprise PSA features

API
Project Planning
Project Time Tracking
Projections

Activity Dashboard (95 other apps)
Activity Tracking (87 other apps)
Automatic Notifications (97 other apps)
Collaboration Tools (116 other apps)
Collaborative Workspace (85 other apps)
Commenting (89 other apps)
Drag & Drop Interface (93 other apps)
Gantt Charts (83 other apps)
Prioritizing (114 other apps)
Progress Tracking (86 other apps)
Project Management (123 other apps)
Project Tracking (82 other apps)
Task Management (86 other apps)
Task Tracking (102 other apps)
Third Party Integration (98 other apps)
Timesheets (94 other apps)

Additional information for PROMYS Enterprise PSA

Key features of PROMYS Enterprise PSA

  • CRM
  • Forecast revenue & margin for services, equipment & suppport
  • Quoting
  • Help Desk
  • Dashboard trouble ticket tracking, color coding & escalation
  • Project task schedule, track labor resources in real-time
  • Job Costing
  • Real-time cost against budget information across projects
  • Single screen visibility for invoicing & progress bills
  • Purchasing
  • Time & Expenses
  • Time & expenses link directly to project costing & tickets
  • Resource Scheduling
  • Track stock, allocated inventory, customer assets
View All Features

Benefits

PROMYS integrates with almost any Accounting or RMM solution using our powerful Web API.