Datto SIRIS Reviews

Easy to deploy, backups and safeguards your data and provides auto verification.

one or two of the pages could be easier to navigate to and from

Easy and Fast. Simple yet powerful Portal

Sometimes the Portal reporting can be a bit buggy

Everything is at your fingertips. It is nice to be able to jump back and forth between the RMM software and PSA software with just a click of the mouse. Everything is imported and exported cleanly.

Right now there is not any support for MS Home products. This really hinders my company as we do a lot with MS Home clients.

Our client needed more protection and had outgrown their ALTO3 hence to upgrade to the SIRIS unit, we were amazed at how simple the migration between devices was

There's nothing to not like with the Datto SIRIS

Datto finally makes backups as close to set it and forget it as you can get. When there are problems, their support team go the extra mile to help you resolve the issue. It is a wonderful value.

I don't have anything negative to say about Datto backup.

Ease of agent for servers/devices, appliance portal easy to use, many restore options, cloud mirroring, export to VHD, CHDX, VMD, VMDK or plain file restore through a UNC opath, local virtualization, support, BRM options with 2 free tests per year, their support provides free device upgrades

Support sometimes doesn't know what you are trying to do, so escalation a little slow,

Easy to implement and manage. their customer support is excellent

don't have much interaction with sales team before purchasing products from Datto

Setup was painless and has run flawlessly for over 3 years.

There was nothing to not like. Simple setup and works well.

Datto has ease of use with the desktop applicaton syncing directly with Windows file explorer and the web access is handy when on the go.

Syncing with Datto can sometimes sturggle with more complex folders with a lot of files, but this can be managed by storing more single files as ZIPs.

The full functionality for everything from software deployment, patch management, security baselines, etc.

There is a learning curve to get familiar with the dashboard, however once you see how it all works it makes sense.

Great onsite appliance that provides both security and safekeeping of vital data.

There were some minor adjustments needed to customize the configuration. However, Customer/Technical Service support was very reactive for the assist.

Backups are easy to review and set up. If you are setting up a local backup and have simply server setups (Such as a stand alone Windows server) it is easy to take backups, manage images, and even get to files for fast restores.

Many features are published before they work, and if your server has any type of complication, such as encryption or being Linux, the backups fail. Support will routinely close a ticket just saying that they are aware something a feature doesn't work, and they suggest that if you would like them to work as advertised a feature request should be put it.

We use Datto for almost all of our SMBs. They are easy to set up, and reliable and easy to administer.

Very small form factor, and needs to have good ventilation. We have killed several boxes putting them into a too small area, and then they over heat.

Provides on-site backup to hardware device AND backup to cloud. It also allows you to spin up an instance of a server locally on the Datto device--- making emergency recoveries very quick.

Sometimes it has been difficult for my network support team to get timely or complete technical answers to support questions from Datto.

All task is integrated. Much easier to use than previous software we are using. Makes things so much much better.

Kinda slow sometimes, but support has been assisting us if there is any issues. Hoping no other issues will arise.

Not sure if there are any benefits of the backup software product. Datto claims to offer other products and services

Arrogant sales people who don't know what they sell; Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment ; Tickets are open forever with no one taking responsibility and actions I am yet to receive an answer to a ticket that is now 8 months old to get someone to ship the faulty device back to us and remove our credit card from file. The entire story would take too much time to write up. Do they offer a good product? Maybe. The lack of service can turn any product into your personal nightmare.

Datto alerts integrate into our ticketing system and sends notices to our NOC engineers for fast remediation.

Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.

Verifiable backup screenshots and a comprehensive cloud-based product dashboard.

My only complaint is the fact that if you need additional storage space, you can't add additional hard drives yourself. You have to go through Datto for that.

I like how easy is to use and how great customer service is!We use for the file and backup

Nothing everything about this software is fantastic!!

The software was fairly straight forward to setup and assign licenses for. The setup options were reasonably intuitive.

Software dashboard showed backups completed successfully, but when we spot checked data there were large amounts of data missing. Since this is a backup solution it failed miserable at its only job - we could not successfully find and restore files from Google Shared Drives.

The abundance of tools that are available

The complexity of the user interface on the end user side

An array of software to monitor computers. Able to to run back end processes without disrupting the current user logged in. Backup software.

Nagging notifications more than once a day making it seem like certain things are desperate - but they're just warnings.

I love the ability to manage all of my devices in one place, from running components to patch management. Datto has made my life easier!

Many many bugs .... The software tends to send the wrong signal and causes problems with determining which jobs have ran and which are scheduled. We are still unable to edit multiple components at once, which causes extreme slowness in day to day tasks.

Their BDR device is simple to set up, and works as expected. You can virtualize from your backup media, and reduce downtime considerably. Their support team is average - expect some wait time, but unfortunately pretty much all backup software we've tried is about the same on support.

It seems like the BDR box that Datto builds is the only thing unique to the service. It's a lot cheaper to just configure your own BDR and use something like Acronis or ShadowProtect to do your backups. I gave this 4-5 stars on everything except value for money, because I think you can do the same thing for cheaper.

For the most part, Datto works as expected. Backups are completed and restorations work. Remote management is good.

The product simply doesn't work as seamlessly as competing products. Support can be hard to work with at times. We have had more backup errors and performance impacts on protected systems then we do with other products.