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DeskDirector

ITSM software for managed service providers

Table of Contents

DeskDirector - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

DeskDirector overview

What is DeskDirector?

DeskDirector Portal is an ITSM software designed to help managed service providers (MSPs) automate tasks and streamline communication processes to manage customer service. Administrators can configure custom approval workflows and manage incoming client requests.

The white-labeled platform enables managers to design custom forms and automatically route tickets to relevant technicians. Employees can gain actionable insights into customer experience, portal usage, and service analytics. DeskDirector Portal allows teams to share training library and learning resources with customers on a unified interface. Supervisors can also communicate with clients via live chat and broadcast messages to share updates and urgent information.

DeskDirector Portal lets stakeholders categorize tickets based on teams, projects, and regions and secure content in compliance with general data protection regulation (GDPR) protocols. Operators can also embed documents, standard operating procedures (SOPs), instructions, and other relevant files within tickets using a centralized dashboard.

Starting price

480flat rate /
per month

Alternatives

with better value for money

DeskDirector’s user interface

Ease of use rating:

4.5

(12)

DeskDirector reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.08/10

Rating distribution

Pros

“The main benefit for us, is how easy the software is for our end users to use. They need to like using it, to encourage them to use it again.”

Warren L.

General Manager

“If it linked to ScreenConnect and\or Labtech it would be an easy sell to my co-workers. Ability to let clients to manage their own companies tickets is very helpful.”

Bronson S.

Senior Systems Engineer

“This is a way better customer portal that is more user friendly than the built in ConnectWise portal.”

Fred B.

Director of Managed Services

Cons

“Desk Director 5 is a pain for deployment. The fact that you are relying on EdgeView2 is the same mistake people made when relying on ActiveX.”

Bronson S.

Senior Systems Engineer

“Sometimes a user doesn't know which email address is connected to desk director so they get confused. Newer users have trouble with this too if they havent' logged in yet.”

Bronson S.

Senior Systems Engineer

“Extra costs for Power Automate, when I already have to pay microsoft for power automate.”

Bronson S.

Senior Systems Engineer

Who uses DeskDirector?

Based on 12 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer & Network Security

Computer Software

E-Learning

Use cases

Managed Service Providers (MSP)

Portal

ITSM

DeskDirector's key features

Most critical features, based on insights from DeskDirector users:

Issue management

4.0

(7)

Self service portal

4.7

(6)

Client portal

4.8

(5)

Remote monitoring & management

4.2

(5)

Role-Based permissions

4.2

(5)

Knowledge base management

3.6

(5)

All DeskDirector features

Features rating:

4.3

(12)

Incident management

5.0

(2)

Data security

4.4

(5)

Alerts/Notifications

4.0

(1)

Dashboard

5.0

(1)

Customizable branding

5.0

(2)

Service level agreement (sla) management

5.0

(1)

Remote access/control

5.0

(1)

Real-Time reporting

5.0

(1)

File sharing

4.0

(4)

Reporting & statistics

(0)

Service catalog

(0)

Real-Time updates

(0)

Support ticket management

(0)

Support ticket tracking

(0)

Real-Time chat

(0)

Project management

(0)

Prioritization

(0)

Surveys & feedback

(0)

Performance metrics

(0)

Task management

(0)

Multi-Channel communication

(0)

Third-Party integrations

(0)

Forms management

(0)

Workflow management

(0)

Access controls/permissions

4.0

(2)

Activity dashboard

(0)

Alerts/Escalation

(0)

Approval process control

(0)

Asset lifecycle management

(0)

Billing & invoicing

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Content library

(0)

Content management

3.0

(1)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard creation

(0)

Document management

3.0

(1)

Employee portal

(0)

Event logs

(0)

DeskDirector alternatives

DeskDirector

4.5

(12)

Starting from

480

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.0

Customer Support

4.1

ManageEngine Endpoint Central

4.6

(1.3K)

visit website

Starting from

795

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.6

Value for Money

4.5

Customer Support

4.4

N-central

4.1

(195)

visit website

Starting from

1.75

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.9

Customer Support

3.9

Autotask PSA

4.3

(155)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.3

Value for Money

4.0

Customer Support

4.1

DeskDirector pricing

Value for money rating:

4.0

(12)

Starting from

480

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about DeskDirector price and value

Value for money rating:

4.0

(12)

To see what individual users think of DeskDirector's price and value, check out the review snippets below.

“The main benefit for us, is how easy the software is for our end users to use. They need to like using it, to encourage them to use it again.”

Warren L.

General Manager

“If it linked to ScreenConnect and\or Labtech it would be an easy sell to my co-workers. Ability to let clients to manage their own companies tickets is very helpful.”

Bronson S.

Senior Systems Engineer