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DeskDirector
5
9
4
1
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM software for managed service providers
Last updated: September 2026
DeskDirector Alternatives & Competitors (2026)
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Freshservice
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Functionality
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4.5/5
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Value for money
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Functionality
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Access Controls/Permissions
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Access Controls/Permissions
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Functionality
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Access Controls/Permissions
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Alerts/Notifications
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Value for money
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Functionality
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Access Controls/Permissions
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Value for money
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Functionality
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Value for money
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Functionality
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Value for money
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Functionality
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Activity Tracking
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Access Controls/Permissions
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Access Controls/Permissions
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Value for money
No pricing info
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Functionality
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Activity Tracking
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Alerts/Notifications
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Top Features
Client Portal
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Access Controls/Permissions
4/5
Alerts/Notifications
4/5
0.5
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.6/5
Asset Tracking
4.5/5
Audit Management
4.2/5
Top Features
Client Portal
4.8/5
Access Controls/Permissions
4/5
Alerts/Notifications
4/5
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Client Portal
4.8/5
Access Controls/Permissions
4/5
Alerts/Notifications
4/5
0.5
Value for money
Starting price
0.4
Functionality
Alerts/Escalation
5/5
Access Controls/Permissions
4.6/5
Accounting Integration
N/A
Top Features
Client Portal
4.8/5
Access Controls/Permissions
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Alerts/Notifications
4/5
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Value for money
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Functionality
Access Controls/Permissions
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Automatic Patch Deployment
3.3/5
Alerts/Notifications
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Top Features
Client Portal
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Access Controls/Permissions
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Alerts/Notifications
4/5
0.8
Value for money
No pricing info
Starting price
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Functionality
Activity Tracking
N/A
Analytics
N/A
API
N/A
Top Features
Client Portal
4.8/5
Access Controls/Permissions
4/5
Alerts/Notifications
4/5
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Value for money
Starting price
0.5
Functionality
Asset Tracking
5/5
Availability Management
5/5
Change Management
5/5
Top Features
Client Portal
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Access Controls/Permissions
4/5
Alerts/Notifications
4/5