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Device42, A Freshworks Company vs Sunbird DCIM Comparison (2026)

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Device42, A Freshworks Company

Sunbird DCIM

Overview

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Sunbird DCIM is a cloud-based data center management system which helps facility managers with asset tracking and capacity monitoring. Key features include request management, environment monitoring, 3D visualization, business intelligence, and search functionality.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

3.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

Value for money

Ease of use

Features

Customer support

91%

would recommend this app

4.7

176

128

Value for money

Ease of use

Features

Customer support

97%

would recommend this app

Pros

“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”

Utkarsha D.

Computer Engineer

“An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand”

Balanjaneya S.

Software Engineer

“The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other”

Tejaswi B.

Production Support Specialist

Pros

“Our license plan included a 10-rack buildout, and our trainer, [sensitive content hidden] , has done an excellent job guiding us through all aspects of Sunbird dcTrack.”

Joe S.

Configuration Manager

“We use dcTrack as a one-stop shop to reduce the manual effort of maintaining spreadsheets.”

Joe S.

Configuration Manager

“Additionally, Sunbird’s customer service team has been extremely responsive to submitted tickets and consistently follows up until issues are fully resolved.”

Joe S.

Configuration Manager

Cons

“A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use.”

akshith N.

R and D Analyst

“Device42 offers strong CMDB and asset tracking, but lacks some modern, innovative IT operations features.”

Bhagyesh k.

Java backend developer

“Reasonable pricing and solid CMDB features, but the UI feels dated and AI capabilities need improvement.”

Harsha S.

Full stack developer

Cons

“Working thru some issues with Sunbird, which includes both dctrack and poweriq”

michael h.

Technical Consultant

“At the time of this review, Sunbird DCIM is not available to be deployed as a containerized application which was not ideal for our on-premises usage.”