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Freshservice vs Bugasura Comparison (2026)

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Good recommendations?

Freshservice

Bugasura

Overview

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Customer-Focused Agentic QA test management: risk-aware test cases from real requirements, Exploratory, automated, and agent-driven execution, and Testpert for high-stakes sprints — free forever.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

805

496

268

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”

Erin G.

Director of IT

“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”

Marcela N.

Service Analatycx

“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”

Denis B.

IT Service Manager

Pros

“The best part I like is how the entire thread of communication (comments) are maintained as those are vital details from defect detection till defect resolution and keep them to refer in future is central for a defect management process. ”

Sachin S.

QA Lead

“Add-on tool which can help with reporting and managing bugs, but it shouldn't uproot your processes, it's more of something that you can leverage to streamline, set up, recording, and reporting of any testing efforts. ”

Antonius M.

QA Manager

“The software was simple enough for use as we did not want an issue tracker with everything else like project management etc as we do not need those as we have another product used by everyone for that (as we manage other projects which do not have bugs)”

Stuart C.

Senior Software Engineer

Cons

“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”

Erin G.

Director of IT

“I've tried using it to draft responses to more detailed engineering questions, and it tends to oversimplify or miss context, so I end up rewriting most of it anyway, fine for routine stuff, not something I'd trust blind.”

Bheru M.

Software Engineer

“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”

Rajesh A.

Project manager

Cons

“Some team members have also reported difficulty with customization and the lack of integration with other tools.”

Séphora g.

juriste

“There are some interface decisions that I didn't like: in the board view I couldn't delete my cards; I would prefer horizontal scrolling to be visible full-time (without having to scroll to the bottom of the page to see it). If you work alone on a project, there is no need for the "My Dashboard" area. When a Bug is created it automatically shows "open" and sometimes this is not real.”