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Zendesk Suite vs Freshservice Comparison (2026)
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Good recommendations?

Zendesk Suite
5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Freshservice
5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Estrella A.
Software Engineer
Tushar G.
Cloud Engineer
Sonu P.
Systems Analyst
Pros
Erin G.
Director of IT
Marcela N.
Service Analatycx
Denis B.
IT Service Manager
Cons
Maisie T.
Customer Support Specialist
Musawenkosi N.
Technical Support Officer
Yevgeniy K.
Data Analyst
Cons
Erin G.
Director of IT
Bheru M.
Software Engineer
Rajesh A.
Project manager
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For IT Project Management
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- HR Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Interactive Content
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On Call Scheduling
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Order Management
- Outbound Call Center
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Phone Key Input
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Progressive Dialer
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Revenue Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Total features180
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Discovery
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Creation
- Content Management
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Automation
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Onboarding
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- For IT Project Management
- For Insurance Industry
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- HR Management
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IVR
- Inbound Call Center
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Interaction Tracking
- Interactive Content
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Lead Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On Call Scheduling
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Order Management
- Outbound Call Center
- Password Management
- Patch Management
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Personalization
- Phone Key Input
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Product Identification
- Progressive Dialer
- Project Management
- Project Tracking
- Projections
- Purchase Order Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Revenue Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
Integrations
- Total integrations209
- 123FormBuilder
- 3CLogic
- ADP Workforce Now
- AWS Lambda
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Amazon Redshift
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Azure DevOps Server
- BambooHR
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigQuery
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- ClickUp
- Close
- CloudAgent
- Copper
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Docusign
- Dropbox
- Drupal
- Dynamics 365
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- JIRA Service Management
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Netskope One Platform
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Personio
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quiq
- Redmine
- Rocketlane
- SAP Business One
- SAP SuccessFactors HCM
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Snowflake
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- Workday HCM
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zabbix
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- xMatters
- Total integrations60
- 123FormBuilder
- 3CLogic
- ADP Workforce Now
- AWS Lambda
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Akita
- Algolia
- Amazon Redshift
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Azure DevOps Server
- BambooHR
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- BigQuery
- BigTime Enterprise PSA
- Bird
- Bloomfire
- Box
- Breeze
- Brushfire
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- ClickUp
- Close
- CloudAgent
- Copper
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Device42, A Freshworks Company
- Dialpad Connect
- Docusign
- Dropbox
- Drupal
- Dynamics 365
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- GitHub
- Google Analytics 360
- Google Calendar
- Google Contacts
- Greenhouse
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- HubSpot Data Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- JIRA Service Management
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- Kommo
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- MeisterTask
- Membrain
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- Netskope One Platform
- Nextiva
- NiCE CXone
- Nicereply
- Okta
- Olark
- OneLogin
- OpsGenie
- Oracle PeopleSoft
- OroCRM
- OutSystems
- PagerDuty
- PandaDoc
- Pendo
- Personio
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- QuickBooks Online Advanced
- Quiq
- Redmine
- Rocketlane
- SAP Business One
- SAP SuccessFactors HCM
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- Snowflake
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr Social
- Sprout Social
- SupportSync
- SurveyLab
- SurveyMonkey
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- UserVoice
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- Workday HCM
- WorkflowMAX
- XCALLY
- XTM Transifex
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zabbix
- Zapier
- Zen Cart
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- xMatters
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