App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshservice
5
415
4
234
3
30
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Last updated: April 2026
Freshservice Alternatives & Competitors (2026)
Top 7 free alternatives
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.3
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
JIRA Service Management
IT service platform for unified support
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Zoho Desk
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.3
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
File Management
5/5
Data Import/Export
4.8/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
SysAid
AI-enabled ITSM platform for businesses of all sizes
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.3
Value for money
Starting price
0.2
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Atera
Cloud and mobile-based IT management platform with AI
0.2
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Alerts/Notifications
4.6/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Intercom
AI-powered customer service with helpdesk
0.4
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
NinjaOne
Unified endpoint management & IT automation platform
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
HelpDesk
Ticketing software for effortless customer support
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Popular comparisons with Freshservice
