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Freshservice Logo

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A complete IT service management (ITSM) tool for business

(60)

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Devices supported


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Integrated with


Industry


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JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Freshservice logo

86

114

132

features in common

86

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(668)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Freshservice logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Freshservice logo

76

95

132

features in common

76

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.1

Freshservice logo
4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
Freshservice logo

79

182

132

features in common

79

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Freshservice logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
SysAid logo

The most advanced AI-powered ITSM platform in the market

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Features

Total

SysAid logo
Freshservice logo

83

123

132

features in common

83

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(444)

Top features

  • Knowledge Management

    5.0

  • Prioritization

    5.0

  • Service Reporting

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.6

0.2

Freshservice logo
4.4

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
ServiceNow logo

Enterprise IT service cloud solutions

Features

Total

ServiceNow logo
Freshservice logo

49

66

132

features in common

49

features in common

ServiceNow logo

ServiceNow user ratings

Functionality

4.5
(242)

Top features

  • Prioritization

    5.0

  • Data Storage Management

    5.0

  • Project Management

    4.8

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$100/month

Value for money

ServiceNow logo
4.2

0.2

Freshservice logo
4.4

What users say about ServiceNow's value for money

KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.
It’s far better than the last ITSM tool- Remedy on terms of efficiency and usefulness. Integrating with other tools is most popular in SNOW with easy REST API.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
Freshservice logo

69

115

132

features in common

69

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4
Freshservice logo
4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
Freshservice logo

95

152

132

features in common

95

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(208)

Top features

  • Prioritization

    5.0

  • Reporting & Statistics

    5.0

  • Service Reporting

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$16/month

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.1

Freshservice logo
4.4

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
Vivantio logo

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Freshservice logo

90

162

132

features in common

90

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

Freshservice logo
4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
TOPdesk logo

The service management platform that makes service happen

visit website

Features

Total

TOPdesk logo
Freshservice logo

87

120

132

features in common

87

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(88)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.1

Freshservice logo
4.4

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
This has been a great innovation and development. Great customer support, which is really important.
GLPi logo

GLPI is an IT Service Management software.

Features

Total

GLPi logo
Freshservice logo

33

36

132

features in common

33

features in common

GLPi logo

GLPi user ratings

Functionality

4.4
(33)

Top features

  • Inventory Tracking

    5.0

  • Support Ticket Tracking

    5.0

  • Knowledge Base Management

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

19/month

Value for money

GLPi logo
4.6

0.2

Freshservice logo
4.4

What users say about GLPi's value for money

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
All the assets are once updated into the system, It has helped to track assets in and out.
Atera logo

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website

Features

Total

Atera logo
Freshservice logo

76

134

132

features in common

76

features in common

Atera logo

Atera user ratings

Functionality

4.3
(369)

Top features

  • Configuration Management

    5.0

  • Real-Time Reporting

    5.0

  • Real-Time Updates

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$129/month

Value for money

Atera logo
4.7

0.3

Freshservice logo
4.4

What users say about Atera's value for money

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
Virima logo

Intelligent CMDB automation and complete IT asset management

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Features

Total

Virima logo
Freshservice logo

73

92

132

features in common

73

features in common

Virima logo

Virima user ratings

Functionality

4.5
(15)

Top features

  • Inventory Management

    5.0

  • Asset Tracking

    5.0

  • Configuration Management

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$10,000/year

Value for money

Virima logo
4.9

0.5

Freshservice logo
4.4

What users say about Virima's value for money

Great product; feature rich. Team seems responsive and looking to help us be successful.
It has been a great product, and they have been a great organization to work with.
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
Freshservice logo

98

152

132

features in common

98

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.4
(60)

Top features

  • Inventory Management

    5.0

  • Alerts/Escalation

    5.0

  • Workflow Configuration

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

0.1

Freshservice logo
4.4

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
C2-ITSM logo

The ultimate ITSM platform

Features

Total

C2-ITSM logo
Freshservice logo

83

119

132

features in common

83

features in common

C2-ITSM logo

C2-ITSM user ratings

Functionality

4.0
(14)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$44/month

Value for money

C2-ITSM logo
4.3

0.1

Freshservice logo
4.4

What users say about C2-ITSM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Freshservice logo

35

45

132

features in common

35

features in common

ServiceTonic logo

ServiceTonic user ratings

Functionality

(1)

Unique features

  • Real-Time Notifications

    N/A

  • Availability Management

    N/A

  • Remote Access/Control

    N/A

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Freshservice logo

71

179

132

features in common

71

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Single Sign On

    5.0

  • Email Templates

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.3

Freshservice logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Electric AI logo

IT management software for managed software providers (MSP)

Features

Total

Electric AI logo
Freshservice logo

39

85

132

features in common

39

features in common

Electric AI logo

Electric AI user ratings

Functionality

3.6
(15)

Top features

  • VPN

    5.0

  • Security Auditing

    5.0

  • Alerts/Notifications

    4.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$5,000/year

Value for money

Electric AI logo
3.4

1.0

Freshservice logo
4.4

What users say about Electric AI's value for money

You configure the settings once and it's super easy from there. It's also nice that they have a remote inventory.
Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.
Motadata ServiceOps logo

IT service management platform to adopt digital changes

Features

Total

Motadata ServiceOps logo
Freshservice logo

77

105

132

features in common

77

features in common

Motadata ServiceOps logo

Motadata ServiceOps user ratings

Functionality

4.3
(36)

Top features

  • Support Ticket Management

    5.0

  • Real-Time Notifications

    5.0

  • Customizable Templates

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

Features

Total

ServiceNow Customer Service Management logo
Freshservice logo

45

111

132

features in common

45

features in common

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(149)

Top features

  • Third-Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Value for money

ServiceNow Customer Service Management logo
4.1

0.3

Freshservice logo
4.4

What users say about ServiceNow Customer Service Management's value for money

The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Jira logo

Project & Issue Tracking Software - See why we're #1!

visit website

Features

Total

Jira logo
Freshservice logo

47

159

132

features in common

47

features in common

Jira logo

Jira user ratings

Functionality

4.4
(14.2K)

Top features

  • Tagging

    5.0

  • Predictive Analytics

    5.0

  • Capacity Management

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$7.16/month

Value for money

Jira logo
4.3

0.1

Freshservice logo
4.4

What users say about Jira's value for money

The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Freshservice logo

71

158

132

features in common

71

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features