GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshservice vs NinjaOne Comparison (2026)
Add to Compare
Compare similar apps
Zendesk Suite
4.4
Milvus
4.8
LiveAgent
4.7
Good recommendations?
Freshservice
4.5
(805)5
496
4
268
3
32
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
4.7
(298)5
235
4
54
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
805
5
4
3
2
1
496
268
32
7
2
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“The biggest value for us has been the flexibility of the ticketing system, the reporting capabilities, and the ability to centralize multiple operational functions into one platform.”
EG
Erin G.
Director of IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
MN
Marcela N.
Service Analatycx
“We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems.”
DB
Denis B.
IT Service Manager
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present.”
TM
Tou M.
IT Technician
Cons
“We’ve also experienced issues with integrations and workflows, including Slack form auto-fill problems, limited SLA dashboard widgets, and bugs within the onboarding journey process that have slowed adoption.”
EG
Erin G.
Director of IT
“The CMDB functionality had several issues, and the overall Freshservice UI can be difficult to navigate. While the ticketing features are simple and user-friendly, other modules do not feel as intuitive or streamlined.”
RA
Rajesh A.
Project manager
“The text editor can sometimes feel clunky or inconsistent when trying to align images, adjust fonts, or maintain clean styling across different articles.”
JK
Justin K.
Director Of Support and Data Center Operations
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review14 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Capacity Management
- Capacity Planning
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Content Management
- Continuous Monitoring
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Complaint Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Drag & Drop Editor
- Duplicate Detection
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- Feedback Management
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For IT Project Management
- For MSPs
- For Websites
- For the IT sector
- Forecasting
- Forms Management
- Full Backup
- Full Text Search
- Generative AI
- HIPAA Compliant
- HR Management
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Total features180
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Discovery
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Budget Tracking
- Build Automation
- Business Impact Analysis
- Buy Side (Suppliers)
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Canned Responses
- Capacity Management
- Capacity Planning
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Commenting/Notes
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Content Management
- Continuous Monitoring
- Contract Drafting
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Complaint Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Drag & Drop Editor
- Duplicate Detection
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- Feedback Management
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For IT Project Management
- For MSPs
- For Websites
- For the IT sector
- Forecasting
- Forms Management
- Full Backup
- Full Text Search
- Generative AI
- HIPAA Compliant
- HR Management
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Inventory
- License Management
- License Tracking
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- On Call Scheduling
- Onboarding
- Order Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Percent-Complete Tracking
- Performance Metrics
- Performance Monitoring
- Policy Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Product Identification
- Project Management
- Project Tracking
- Purchase Order Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Resource Management
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Security Tools
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
Integrations
- Total integrations65
- 3CX
- ADP Workforce Now
- AWS Lambda
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Amazon Redshift
- Ameyo FusionCX
- Android 11
- Autotask PSA
- Axonius
- Azure DevOps
- Azure DevOps Server
- BambooHR
- BigQuery
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Box
- Cavelo Attack Surface Management
- ChatGPT
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Copper
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Docusign
- Drata
- Dropbox
- Dropsuite Email Archiving
- Dynamics 365
- Dynamics 365 Sales
- FortiClient
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- GLPI
- Genuity IT Admin Suite
- GitHub
- Google Analytics 360
- Google Authenticator
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Guardz
- HaloITSM
- HaloPSA
- Harvest
- HubSpot CRM
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- JIRA Service Management
- Jira
- Liongard
- LogMeIn Rescue
- MSP360 Backup
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Notion
- Okta
- OneLogin
- OpenText Content Management
- OpsGenie
- Oracle PeopleSoft
- PDQ Deploy & Inventory
- PRTG
- PagerDuty
- PaperCut
- Personio
- Pipedrive
- Pivotal Tracker
- PowerSchool SIS
- QuickBooks Online
- QuickBooks Online Advanced
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- ServiceNow
- SherpaDesk
- Slack
- Smartsheet
- Snowflake
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- SurveyMonkey
- TANSS
- Tableau
- TeamViewer ONE
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- TrueCommerce PIM
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zammad
- Zapier
- Zendesk AI
- Zight
- Zoho CRM
- iOS14
- miniOrange
- monday AI Work Platform
- Total integrations93
- 3CX
- ADP Workforce Now
- AWS Lambda
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Amazon Redshift
- Ameyo FusionCX
- Android 11
- Autotask PSA
- Axonius
- Azure DevOps
- Azure DevOps Server
- BambooHR
- BigQuery
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Box
- Cavelo Attack Surface Management
- ChatGPT
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Copper
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Docusign
- Drata
- Dropbox
- Dropsuite Email Archiving
- Dynamics 365
- Dynamics 365 Sales
- FortiClient
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- FullContact
- GLPI
- Genuity IT Admin Suite
- GitHub
- Google Analytics 360
- Google Authenticator
- Google Calendar
- Google Contacts
- Google Workspace
- Greenhouse
- Guardz
- HaloITSM
- HaloPSA
- Harvest
- HubSpot CRM
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- JIRA Service Management
- Jira
- Liongard
- LogMeIn Rescue
- MSP360 Backup
- ManageEngine Endpoint Central
- ManageEngine ServiceDesk Plus
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Microsoft Viva Engage
- Netskope One Platform
- Notion
- Okta
- OneLogin
- OpenText Content Management
- OpsGenie
- Oracle PeopleSoft
- PDQ Deploy & Inventory
- PRTG
- PagerDuty
- PaperCut
- Personio
- Pipedrive
- Pivotal Tracker
- PowerSchool SIS
- QuickBooks Online
- QuickBooks Online Advanced
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- Rocketlane
- SAP SuccessFactors HCM
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- ServiceNow
- SherpaDesk
- Slack
- Smartsheet
- Snowflake
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- SurveyMonkey
- TANSS
- Tableau
- TeamViewer ONE
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- TrueCommerce PIM
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Workable
- Workday HCM
- WorkflowMax
- Xero
- Zabbix
- Zammad
- Zapier
- Zendesk AI
- Zight
- Zoho CRM
- iOS14
- miniOrange
- monday AI Work Platform
Alternatives
Explore similar apps
