IT management platform for businesses of all sizes 0 reviews 50 Alternatives to Genuity IT Admin Suite
Explore a recommended list of Genuity IT Admin Suite alternatives for your business in 2020. Compare alternatives to Genuity IT Admin Suite side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Automated IT infrastructure visualization & management tools
What users mention about Device42 See all reviews Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present. This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.
Apple device management solution for Apple IT teams
Cloud-based platform for monitoring IT assets.
Device management and encryption solution
Incident Management & Operations Performance Software
What users mention about PagerDuty See all reviews The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting. Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. We are very impressed and happy with the solution. We originally were looking for just a patching solution, but we also got a software deployment tool that works great. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again.
Remote monitoring & management platform
Asset Management & Software License Management
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Ease the burden of IT auditing
What users mention about Netwrix Auditor See all reviews Once we got the auditing to start, it picked up all of the items it missed while it wasn't auditing, so we lost nothing. After getting the system up and running it has been a great tool for being proactive when monitoring our environment. The automated reports work great. Easy to use, Easy to install, Easy to configure, Love the automatic reports and the ability to search the reports with lots of filtering options.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
ITIL Certified IT Service and Asset Management Solution
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Telecom expense management
Technology expense management for voice, wireless & data
IT Spend Management from Procure-to-Pay
Telecom expense management solution for enterprises
Technology expense management & call accounting solutions
Network monitoring and performance testing for IT teams
Workload automation platform for businesses of all sizes
Transforming the way IT and cybersecurity are delivered.
What users mention about Continuum See all reviews The interface is very user friendly and has a ton of awesome features. The benefits for our company with this product has been with better time management. We are able to be much more efficient with the remote desktop feature when troubleshooting employee's computers. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.
Network monitoring & visualization system for SMBs
What users mention about AdRem NetCrunch See all reviews The flexible notifications have alerted us when problems are occurring and we have been able to either prevent or recover from outages. The power and ease of use are well balanced. I am able to accomplish all of the usual management tasks and many things I was not able to do with other, less sophisticated products. Even with this excellent tool your own resources and time spent working with NetCrunch determine the level of your success.
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
IT management solution for medium to large businesses
Network Monitoring & Management Software
What users mention about ManageEngine OpManager See all reviews This is a wonderful software that is frequently used by wide range of people for Network management. It's customer service is outstanding. I like how configurable the tool is, and I like that we can connect to it through their API. Also, their support is extra responsive when we initiate chats with them within the application. The reporting is also great, as long as you understand what you're looking at. The network management features and credential storage is also very good.
Auvik gives you complete network visibility and control.
What users mention about Auvik See all reviews The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding. In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
All-in-one alert management for IT management tools
Incident & response management tool for IT & DevOps teams
Desktop, mobile device & patch management software
What users mention about ManageEngine Desktop Central See all reviews Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement. Others we looked at were more expensive and not as feature rich. Desktop Central is excellent at what it does and the support team, normally accessed through chat, has been very good. I like the fact that this product supports up to 25 systems for zero cost. It also has quite a few really good features providing automated updates, inventory, reports and more.
Cross-platform Patch Management for all sizes of enterprises
What users mention about ManageEngine Patch Manager Plus See all reviews Great software and easy installation. Once you are able to speak to tech support they are pretty good. Overall experience has been good. I am pleased with the interface and the ease in which you can learn the tool. Sometimes the updates come out a day after patch Tuesday. Sometimes updates fail to deploy with weird error readings that's not very detailed.
Remote Network Monitoring & Management in an IoT World.
What users mention about Domotz Pro See all reviews We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found. Maybe my favorite feature is how it discovers all the devices on the network and does an amazing job of identifying them. Also the remote device connection feature is worth its weight in gold. The experience has been fantastic. I am not an MSP so cost is a big deal.
Cloud-Scale Monitoring Platform For Metrics, Traces, & Logs
What users mention about Datadog See all reviews Reliable, easy to integrate, supports all important types of monitors and events, fast UI. You can easily setup your dashboard for important metrics. Great web monitoring tool if you have the time to dig into all the options and settings. The user interface is really professional and good looking and the charts and graphs are well thought out. I think that the best features that Datadog has is that you can track and follow logs in real time, something really important to have if your project is live.
Network security solution for businesses
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Network Monitoring For Serious Professionals
What users mention about PRTG Network Monitor See all reviews Easy to use, the free version of the software provides a good number of sensors to work with and easy to integrate. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like.
Smarter Cybersecurity Services & Solutions
What users mention about Webroot See all reviews I purchased this to clean up my computer - GREAT product and easy to install and use. Great reviews and I see why. This program can be used in different platafmormas and its price is competitive with respect to other antivirus in the market. It is light and does not slow down my machine. My overall experience has been great. I like the product so much that it is my go to for new PCs that come in.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. Ability to set quiet hours is great to allow people to get a good night's sleep without leaving big gaps in coverage.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Actionable IT alerting platform for enterprises
What users mention about xMatters See all reviews Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
Remote access solution for professionals and teams
What users mention about Splashtop Business Access See all reviews Lack of tech support, they refused to address tech issue and now banned me from their twitter and here i was a paying customer - sloppy compony. To be honest value is the number one reason I love this software. Compared to other solutions the cost is lower, but the product is high quality and is used on a daily basis. Very easy to use, setup was super easy, and the options available once logged in are amazing.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The boards super easy to navigate and everything is easily accessible - great for assigning and keeping track of your and your teams works. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
Visual asset & equipment management solution
IT Asset Management (ITAM)
IT asset risk management software for companies of all sizes
What users mention about Lockpath See all reviews Professional Service hours have been very useful in working through more advanced requirements and gaining a more robust training to the system. The number of features is pretty great and it seems like it's going to be a powerful tool once it's operational. Ease of providing user administration. Ease of monitoring progress of completion of questionnaire.
Fixed Asset and IT Asset tracking
What users mention about AssetCloud See all reviews I enjoyed the organization within the software itself. And the customer service was fantastic. System is very detyailed but unintuitive. By far the worst is the inability to print more than one different label type at one time. Quentin is a true asset - He was extremely helpful creating a custom po for my organization. He was informative and very quick to respond.
IT service management solution for businesses of all sizes
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
Simplest inventory management & asset tracking software
What users mention about Sortly Pro See all reviews Sortly has enable my team to be able to access information about our costumes offsite. The search function is wonderful and makes locating items super easy. The ease of use of this software is the best part. With features that make it easy to see what inventory you have where, it is the best platform that I have found for my small business. Sortly pro has been great. I was in the process of designing my own custom app for tracking my equipment, but am glad I didn't go too far down that road before I discovered Sortly.
Software asset management & license optimization tool
Web-based software asset and license management solution
Asset management solution for software, SaaS & IaaS
Multi-platoform endpoint management
What users mention about FileWave See all reviews Very few problems occur, and when they do, they are never extreme problems. We’ve never had downtime or complete unusability as we have from our previous MDM. I find Filewave to be a compelling solution for cross-platform client management. It's reliable at getting software installed and does a good job reporting back client information. The reliability is good. That was a major concern for us after our experiences with our last MDM provider.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
License Manager: Administration, Compliance and Optimization
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews ServiceDesk is a great tool to manage the tickets you are working on, as well as, keeping a track of all the assets within your company. This provides great audit trail for all of the work that we do. It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction. Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Apple device management & security for IT professionals
What users mention about Jamf Pro See all reviews This is a massive difference in ability and why I feel JAMF gives my staff super powers to do more with less and raise the quality of our support all the while. We manage round about 1000 Devices in a school district. It runs perfectly and is a great solution. The interface can be overwhelming to a novice user. Things can quickly become confusing and overlapping services can make troubleshooting the problem complicated.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
Mobile computerized maintenance management software
What users mention about UpKeep See all reviews M normally not at my facility when the tickets are being worked on so these functions help to make the jobs understood to the best of our abilities. This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources. Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly.
Asset Tracking and Management Software
What users mention about EZOfficeInventory See all reviews The ease of use is great and the learning curve is low. The ability to search and sort for specific assets, the state it is in, where it is, calibration status and ..., is a powerful tool. This has been an affordable solution that works exceptionally well for our organization and has been a dramatic improvement from the hodge=podge of solutions that we were using previously. EZOfficeInventory is incredibly easy to use and has great tools to facilitate asset management, one being the option to add and assign assets by CSV.
Affordable Asset Tracking & Inventory Management
What users mention about GoCodes Asset Management See all reviews For our purposes the basic version works great but we are getting close to our Asset allowance. Id like to see asset increment upgrades available at a fair cost to the consumer. I appreciate the courteous customer service I received while researching and implementing this software. The rep was a huge help with answering my many questions. It is a good product for a good price but we cannot afford to jump up in cost for the additional assets but we like what we have.
Configurable Fixed Asset Tracking Software & Apps
What users mention about Asset Panda See all reviews We were looking for a system that is flexible and adaptable and easy to implement. The price was right and the support provided by Asset Panda was amazing. The team members I worked with were superb. The support staff were terrific and I would highly recommend this product to anyone needing to track just about anything. We love that our governance team can check our compliance with ease and finance and see all our assets and get rid of age word document asset lists. Our HR team and check what equipment our staff has.
Customizable IT service management solution
What users mention about Cherwell Service Management See all reviews This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason. CGC conference and culture seem pretty impressive. Features seem to stand up favorably to Service Now, though at the speed both change its difficult to say who is on top. We can create,track, monitor and assign problematic cases that come to our helpdesk from clients so we can best assist them and find a resolution.
Asset management & tracking tool
What users mention about Reftab See all reviews I like the way it handles asset entities, accessories and licenses. I also like the way it handles asset assignment as loans to loanees. Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product. Cost effective asset management solution with desktop and mobile asset interfaces. Two factor authentication.
IT and SaaS account management & monitoring
Spanish helpdesk solution for small to large businesses
Cloud-based platform for patch management
What users mention about Automox See all reviews It's been a delight working with the software and the Automox team themselves. They're a great bunch that truly understands the needs of their customers. Really easy to use, its a great alternative to Active Directory with a bunch of group policies for smaller organizations. Also, I dislike that fact that I have to create a policy to make mass computers perform an action. There is no "select and execute" feature.
Digital experience monitoring solution for IT
What users mention about SysTrack See all reviews There is so much to say about how great this solution is. However, as a Consultant, I find the greatest outcome of SysTrack is the level of insights into my clients' environments I'm able to extract. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent. Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent.
Server monitoring software
What users mention about Spiceworks See all reviews Does what it says it will do but not very user friendly and there are better options out there. It is better to spend some money and get another product that is out there like Kayako. For the most part we like it a lot. There are some things that I'd like to change like the sub tickets and email notifications being a bit messy but overall I like it. The layout and interface are great and it has some great features. Interactions with all the options are easy and it seems like it was very well thought out.
Enterprise IT service cloud solutions
What users mention about ServiceNow See all reviews Platform allows development using latest web technologies and supports integration with 3rd party apps. ServiceNow Customer Support team is very much good at resolving any issues/tickets. It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful. The ticketing interface is straightforward, and I like that I can add internal notes and assign priority ratings to my various tasks. I think most users have been very happy using it.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
All-in-one remote IT monitoring and management platform.
What users mention about Pulseway See all reviews If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough. The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications. I love the fact that Pulseway is so responsive, web accessible, and the support is amazing.
Endpoint management for desktops, servers & mobile laptops
What users mention about LogMeIn Central See all reviews How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely. It is useful for our IT team to help us fix issues when we are working remote. It helps us be confident that working remote will work for our organization. It is confusing and frustrating to keep this button available on the "enter the code we just text you" page when it serves no purpose.
Corporate mobile device management solution
Telecom expense management, consulting & support
Cloud based accounting management software
IT and telecom expense management solution
Web-based telecom expense management with wireless tracking
Enterprise Resource Planning (ERP) for SMEs
Wireline, Wireless, WAN, Inventory & Invoice Management
Not Your Typical Wireless Expense Management Suite
Enterprise mobility management software
Telecom and wireless expense management
Integrated fixed & mobile telecom expense management
Managed services for your telecom needs
What users mention about MobilityCentral See all reviews The support staff is amazing to work with and truly cares about the user experience as well as developing features important to the user. Their excellent customer support has continued to make sure I have everything I need. They are not only easily accessible for assistance, but also very personable and great to work with. We have saved all of our customers thousands of dollars a month with Mobility Central. The reporting and ease of use are our favorite features.
Performance monitoring & cost analytics for public clouds
Mobile device management solution (MDM/EMM)
Cloud management solution for Azure virtual machines
Auditing, monitoring and reporting tool for Office 365
Fully-loaded streaming IT solution with virtualized servers
Predict and Prevent IT Incidents with AIOps
IT infrastructure health & performance monitoring software
The Automation Platform for IT