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IT Glue vs Syncro Comparison (2026)

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Good recommendations?

IT Glue

Syncro

Overview

IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Syncro is an integrated RMM, PSA, and remote access platform for MSPs that provides all the tools you need to manage your clients' IT efficiently and profitably, including scripting, integrated billing, contract management, ticketing, and much more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

129

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

342

234

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

4.6

149

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.”

Jorge S.

IT Systems Analyst

“The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.”

Jorge S.

IT Systems Analyst

“It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.”

Bobby A.

Technical Support

Pros

“The smart ticket search feature is particularly useful as it allows me to find similar tickets and see resolutions without creating a knowledge base, saving a lot of time.”

Joshua E.

IT Manager

“I use Syncro for endpoint monitoring and management, allowing us to manage large numbers of endpoints in a central, automated way.”

Joshua D.

Support Engineer

“We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders.”

Paul P.

Senior IT Manager

Cons

“A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.”

Matt D.

Support Desk Manager

“The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.”

Denuka R.

Operations Manager

“The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.”

Sukhjit S.

System Administrator

Cons

“The features of splashtop as a remote access tool (no locally visible chat, no user management and no easy multi-monitor viewing is the second issue.”

Ben B.

Engineer

“The third issue I have is with there only being three admin users possible which, in a large organization, does present significant issues, especially when troubleshooting the occasional issue with Syncro support.”

Ben B.

Engineer

“The minor inconveniences of Splashtop and the admin restrictions don't get in the way most of the time and are an annoyance at best compared to the benefits and insights provided to us by the Syncro platform.”

Ben B.

Engineer