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Kaseya VSA vs Atera Comparison

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Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

Category Leaders

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

129

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

199

5

4

3

2

1

71

83

35

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

349

5

4

3

2

1

229

103

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.
My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.
Fantastic product that provides the ability to securely manage and monitor your managed service customers.

Pros

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.

Cons

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.
Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.
The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.

Cons

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
Support was unable to explain, poor "documentation" No go.
I still find the patching and scripting tools to be a bit of a bother.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features126
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Print Management
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Workflow Configuration
  • Workflow Management
  • Total features135
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-User Collaboration
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Print Management
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Web Usage Monitoring
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations44
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations26
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

KC
AvatarImg

Kevin C.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Very Satisfied

Reviewed a year ago

Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Pros

It's easy to use, the script library is growing and very useful.

Cons

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Vendor response

Hi Kevin, Thanks for taking the time to review Atera. It is great that you find the platform easy to use and price-efficient. Regarding viewing multiple remote monitors, this is not something that Splashtop offers. However, if you are on the growth or power plan, you have access to AnyDesk which allows you to do this.

GC
AvatarImg

Greg C.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Atera is Essential!

Reviewed a year ago

Could not run my MSP business without it.

Pros

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Cons

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Vendor response

Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

DN
AvatarImg

Dan N.

Computer Hardware, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Atera User

Reviewed 2 years ago

Its been great from day 1. Support and training and all the questions i had got answered quickly.

Pros

I liked the features patch management and remote control using Splashtop the best.

Cons

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Vendor response

Thank you for the kind review, Dan! We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

PD
AvatarImg

Philip D.

Veterinary, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Atera = More Sleep

Reviewed 5 years ago

My experience has been pretty good so far with Atera. It has definitely improved in the last few months as some major patches were released.

Pros

I love that I can have unlimited endpoints. Ease of use from phone, tablet, and computer. Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests.

Cons

Splashtop is not always the most responsive. Lacking some automation that is provided by other companies such as Labtech and Kaseya. Does not integrate with trend micro.

Vendor response

Thanks so much for your feedback, Philip! We are happy to hear about your positive experience working with us, and are using your feedback to make our system even better. As always please feel free to reach out to us at any time.

AvatarImg
AvatarImg

Shaun A.

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Easy to setup and always evolving in the right ways

Reviewed 6 years ago

Scaled up very fast with minimum overheads.

Pros

Easy to use, SAAS based, unlimited endpoints, great price, solid product with great support. I have used labtech, kaseya with connectwise and Naverisk and no place I have worked at has ever utilised each of the products to their capacity, especially compared to the price. No sense in having un-used features. We have built our Atera instance "our way" to suit our method of doing business and it's amazing. It covers everything we require and is still evolving, but that's part of the fun.

Cons

OSX support is additional. "Select All" to apply script would be useful. Billing / time recording could be more polished.

AvatarImg
AvatarImg

Stijn H.

Management Consulting, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Atera logo

Atera

Cloud based MSP All-in-one software

Reviewed 9 years ago

I've recommended companies that need helpdesk and monitoring software to look at Atera vs. traditional on premises solutions like Kaseya and connectwise. I always get great feedback from both the owners and the users about the ease of use and onboarding, and the value of pricing per user vs. pricing per device. And its truly 100% SaaS. The company is still small and does not have people on the ground in many countries, but does all the support remote and that seems to work well.

Pros

100% SaaS, price per technician, per month. No long term commitments. Combines fully integrated suite for : 1. Technical management of the SMB’s networks. 2. Relationship & Service Desk management between the MSP and the individual SMB. 3. Internal Business management of the MSP’s Business. 4. Remote Control/Support of Servers, Workstations and Networks. 5. Integrated Cloud Services

Cons

Relatively new company. Product has been out for 1+ year now. No local support, but all online out of Israel. Only SaaS pricing (cannot "buy out" complete license), but it's so much cheaper vs. competition that this is no real issue.

AvatarImg
AvatarImg

Amit P.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Atera logo

Atera

Fast, efficient RMM software that's changing the market.

Reviewed 8 years ago

After having trialled many different RMM software like Kaseya, ConnectWise, I finally settled on Atera. As a new SMB IT service provider with a relatively smaller client base that was at the time just starting out, I found it difficult to justify the ~$10 per endpoint that most of these other RMM software charge. Further to that, there are always hidden costs to most RMM - but I found with Atera this...

Pros

- Charged per tech, not per managed machine - Cloud hosted - no local server necessary - Excellent support team that listens

Cons

No cons were added to this review