ManageEngine Patch Manager Plus Reviews

This software has helped us keep our software update to date for windows and 3rd party applications.

Since we are on the cloud version we only can push the latest OS since it uses the Online OS updater. It is not a bad thing just would like the ability to push other version of Windows 10.

The simple cloud-based deployment and management has been a major benefit for us during COVID in the shift to hybrid working. Whereas previously devices required an onsite or VPN connection for patch application and scanning, now only an Internet connection is required. This means our time to patch is massively reduced and consequently security exposure also reduced. Coverage of third-party applications is very good, and far exceeds the other products we looked at.

The inability to precisely schedule patch timing can be frustrating, and the conversion of Microsoft hex error numbers into signed decimal error codes is annoying.

Hi Nick, Happy to hear that Patch Manager Plus helped with the transition to remote work. Could you elaborate on your scheduling requirements? You can write to patchcloud-support@manageengine.com

Ease of use and help in managing spoke locations patching without impacting bandwidth and third party patching

Development is very slow, customers wish list need to be prioritized

Adaptive Interface & Automate Patch Deployment

Reporting has to enhance more, where pre & post patches report for selective patches can be taken.

Hello Sandeep, Improving pre-defined reports in currently in our roadmap. You can add your requirements in the link below: http://tiny.cc/reports-roadmap In case of future feedback, you can write to us at patchmanagerplus-support@manageengine.com

Ability to update many different products. Reporting capabilities to see which machines have been patch and what ones still need patches.

Not able to add your own updates to the software.

Hello, Can you elaborate on your requirement? You can write to us at patchmanagerplus-support@manageengine.com

Very intuitive UI with a great onboarding meeting. Way more supported third party apps than the competition with an avenue for requesting more. Support has been phenomenal with live chat being the go to for any questions. Chat solves most issues with a ticket creation and followup if necessary.

I haven't got any at this point, very intuitive with great support

Hi Corey, Thank you for the feedback. Glad to know that our product is helping you streamline your IT security.

Fairly easy agent deployment, also like the test & approve patches section and the fact that the patch deployment supports a much wider range of apps than just using WSUS / Intune alone

Haven't come across many downsides yet. For some of our team, they found it difficult to get to grips with policy administration because it can be very granular. Personally, I like this feature but it may not be suited to all (i.e. the "set and forget" crowd)

The interface is nice and easy to maneuver. Plenty of data / information regarding the systems. The only support I've needed was the documentation and "FAQ's" but expect the human CS to be as helpful based on other reviews.

Initial introduction felt a little over whelming (no wizard or initial configuration help) but that's not a real issue.

Hi Sandra, Thank you for the feedback. We will take it to the concerned teams. In case of further queries/feedback, feel free to write to patchmanagerplus-support@manageengine.com

Patching simplified. Covers 3rd party updates, drivers, and BIOS in addition to Windows updates. It can cover Mac OS as well.

It can sometimes be difficult to create patching schedules for our production servers.

Support for wide variety of 3rd party products. Excellent value for money. Easy (overall) deploy and monitor. Good support. Once up and running works its way through the outstanding patch workload.

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product! The portal creation process is a bit fragmented. It is an element of a larger product, so most articles refer to that parent product. The interface is feature rich but takes some getting used to (don't they all!). Initial setup and deployment needed some teething and tinkering (support is good). Support is decent but not immediate. Issues deploying some 3rd party patches. Shows some patches pending when they are not - isolated issue to couple of machines. Performs best with an on-premise deployment server. Patches may need multiple cycles - but this is due to some patches requiring reboots.

Hello David, Thanks for the detailed review! We're working on most of the points you've mentioned in your review right now to improve the product on all fronts. In case of future feedback, you can write to us at patchmanagerplus-support@manageengine.com

Very easy to setup and start deploying the agents. Great to have the option to test and approve patches or just automatically approve. Easy to see available and missing patches and the health of the systems.

A bit of a problem with the Mac agent deployment at a large scale, we had to come up with our own script for it, it clearly shows Macs are not the focus. Some views have a delay in refreshing so you sometimes end up seeing a computer with Patch Completed status but with Patches Missing in a different tab, only to go to the systems tab and see that it says 0 for the number of the missing patches.

Hi Silviu, Thank you for the feedback. We will take the same to the concerned teams. In case of additional queries/feedback, do feel free to write to patchmanagerplus-support@manageengine.com

The product is very well designed for an on premises Active Directory network. It will work with remote Azure AD only devices directly from a cloud SaaS subscription but encounters some limitations around Feature Update Packs from Microsoft for Enterprise editions of Windows 10. All security rollups are deployed transparently as if users were on the corporate LAN. Overall this is an excellent product and with a bit of refinement feature updates to adjust to Azure AD only attached devices it will become a very powerful tool for security posture enforcement.

It is not yet a seamless Cloud SaaS experience when using only Azure AD with no on-premises AD.

The customer support for this product is really great. They offer a chat support, with immediate response for your issues. The product can be scaled to your needs. The product utilizes a third-party repository (Manage Engine's repository) for patches, so there is a sense of security there for the user that the patches being put into the repository have gone through a vetting process (They allow the user to further vet the patches as well, giving the option to 'DENY' a patch at any level). Works very similar to SCCM.

We run a multi-domain, multi-location, Active/Non-Active environment, and configuring and optimizing the product for this type of environment has proven to be difficult. The Distribution servers do not pull all active patches from the main server, it only pulls patches that are being pushed, at the time you push them. Since patch downloads impact production servers, we have to push patches during a down window, which makes distribution servers in this solution useless, as it basically just adds another unnecessary step to the process. For environments where this would not be an issue (Non-production customer facing environments), this would not be an issue.

Pretty great software, especially for the price. Would tightly recommend going for the full desktop central product as it does even more. Support is pretty good and usually responds / sorts problems quickly

While overall good. There lack of a UK office makes things difficult from a support perspective as working in different timezones can cause delays.

Hello Luke, Greetings from ManageEngine. We're glad Patch Manager Plus worked well for you. We are sorry to hear about your experience with UK support time. We do have a team exclusively working in the UK time zone to address tickets. Patch Manager Plus is now brimming with a lot of features to enhance your patching process. Do let me know if you'd like to have a personalized session briefing you about the enhancements. If case of any queries to be resolved, you can let me know or drop in mail to patchmanagerplus-support@manageengine.com.

The software is much better than WSUS. The company is on top of updates and making sure that the latest Microsoft updates are available.

The lack of understanding how the program works from their support. Many times we would call in and their support would give help that was not relevant to our Cloud Hosted product.

Hello Troy, We apologize for your experience with our support. I'll pass your feedback to the support team and ensure it is further improved. In case of any future feedback, you can write to us at patchmanagerplus-support@manageengine.com

Great product for patching servers. Solid list of supported products and related patches.

Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.

Hello, I'll pass your feedback to the concerned team(s) and work on improving workstation patching. In case of future feedback, you can write to us at patchmanagerplus-support@manageengine.com

The interface is thought through thoroughly, every option I could imagine it is already there.

Had to think hard about this one, can't saw that I hate anything really, however that automate patch deployment and test and approve took me a few hours to fully understand.

I am a patch manager of my organization, i have tested this tool last one month, we are in a situation to make all systems under software compliance policy, we tested few other tools as well, at last we choose manageengine patch manager, It is easy to use, anywhere accessible, not so much complicated. The features and functionality of the platform is just awesome.

Automated patch deployment makes our life easier, such a beautiful way to make systems under compliance

ManageEngine Patch Manager Plus very well updates Microsoft software like WSUS, but also allows us to automatically update other software. Software installation is also great.

There really is not much that I do not like about ManageEngine Patch Manager Plus but technical support is at a very low level.

Hello Igor, I'll pass your feedback to the support team and will ensure we improve all facets of our support team. In case of future queries, you can write to us at patchmanagerplus-support@manageengine.com

The easy to implement and the easy to use

Nothing, this software worth every penny

Easy to configure, like that 3rd party apps are available to update as well as windows updates

Does everything as advertised, not sure what i would say a con is

Hi Jack, Thank you for choosing Patch Manager Plus. We are happy to know that it has eased your patching process. In case of any future queries, please write to patchmanagerplus-support@manageengine.com

Do you have all whole pictire of the status of your device, the straight forward setup and function is very easy, you can have the status of romaing users and can patch many brands

Don have a kind of liveupdate to apply service pack to the server

Hello Luis, Can you elaborate on your query about service packs? You can write to us at patchmanagerplus-support@manageengine.com

Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.

Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.

Hello Joe, We're constantly striving to improve our support process as well as the product and your feedback will only ensure we increase our efforts on these fronts. In case of any future feedback, you can write to us at patchmanagerplus-support@manageengine.com

Various deployment options are possible which allow for great flexibility for deployment, especially for remote office locations. The product is pretty well straight forward, assign the agents, select automated patch deployment with a configurable policy and you're off to the races. Patching works pretty well flawlessly. Finally, there is price. This is the best bang for your buck for a commercial product.

Documentation could use a makeover making things easier to understand.

Hello John, I'll definitely pass your feedback to my documentation team. In case of any other feedback, you can write to us at patchcloud-support@manageengine.com

cloud based and can patch a laptop that is remote and not on VPN

patches take too long to deploy at times

Hi Steve, Can you elaborate on the cases that took too long to deploy, so that it can be worked upon? You can write to patchmanagerplus-support@manageengine.com