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ManageEngine ServiceDesk Plus vs TeamViewer ONE Comparison (2026)
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Good recommendations?
ManageEngine ServiceDesk Plus
4.4
(234)5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
TeamViewer ONE
4.6
(11.6K)5
7.9K
4
3.2K
3
433
2
45
1
44
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.6
11.6K
5
4
3
2
1
7.9K
3.2K
433
45
44
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this appPros
“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”
CM
Craig M.
It infrastructure engineer
“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”
RB
Rajneesh B.
IT Consultant
“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”
Brennan G.
System Administrator
Pros
“I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.”
BM
Bob M.
Chief Wizard
“TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;”
RA
Robert A.
Software Developer
“TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.”
CT
Cameron T.
IT Service Desk Analyst
Cons
“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”
EL
Edier L.
Network administrator
“Some features feel a bit clunky, and a few settings take longer to configure than they should.”
Brennan G.
System Administrator
“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”
AR
Adam R.
Sever Analyst
Cons
“The main friction points are pricing (seen as pricey with a restrictive free tier and clunky cancellation), a learning curve for newcomers, occasional connectivity hiccups depending on internet quality, and some annoyance with version-compatibility issues and false commercial-use flags on the free version.”
RW
Rich W.
Executive Director of IT
“I have heard that the service is due to be discontinued as the online portion is being dismantled and I own my copy. If that is going to be discontinued where you are going to force me to pay a monthly charge for a product I bought already I will go somewhere else.”
DC
Dave C.
Owner
“Can't use in more computers, can only register 3 devices. If a device fails or gets replaced, need to register another and have a very limited quantity.”
JR
Julio R.
Manager
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review5 days ago
Key features
- Total features152
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Asset Assignment
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audio Calls
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Barcoding/RFID
- Behavioral Analytics
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Build Automation
- CMDB
- CRM
- Call Center Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deployment Management
- Depreciation Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostics Tools
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- Fixed Asset Management
- For MSPs
- For the IT sector
- Forms Management
- Full Text Search
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Language
- Multi-Location
- Multiple Monitor Access
- Multiple User Accounts
- Network Provisioning
- Network Security
- Network Wide Management
- Online Forums
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Release & Deployment
- Release Management
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Remote Wipe
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Session Recording
- Session Transfer
- Single Sign On
- Software License Management
- Software Management
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Vulnerability Scanning
- Web Notifications
- Website Monitoring
- Whiteboard
- Whitelisting/Blacklisting
- Widgets
- Wiki
- Wireless Internet Access Control
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features170
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Asset Assignment
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audio Calls
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Barcoding/RFID
- Behavioral Analytics
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Build Automation
- CMDB
- CRM
- Call Center Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Deployment Management
- Depreciation Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostics Tools
- Disaster Recovery
- Disposal Management
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Analysis
- Event Logs
- File Management
- File Sharing
- File Transfer
- Fixed Asset Management
- For MSPs
- For the IT sector
- Forms Management
- Full Text Search
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Device Management
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Language
- Multi-Location
- Multiple Monitor Access
- Multiple User Accounts
- Network Provisioning
- Network Security
- Network Wide Management
- Online Forums
- Password Management
- Patch Management
- Performance Metrics
- Performance Monitoring
- Personalization
- Policy Management
- Pre-built Templates
- Print Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Recurring Issues
- Release & Deployment
- Release Management
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Remote Wipe
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Screen Recording
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Session Recording
- Session Transfer
- Single Sign On
- Software License Management
- Software Management
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Two-Way Audio & Video
- Unattended Access
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Chat
- Video Conferencing
- Video Support
- Vulnerability Scanning
- Web Notifications
- Website Monitoring
- Whiteboard
- Whitelisting/Blacklisting
- Widgets
- Wiki
- Wireless Internet Access Control
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations16
- AnyDesk
- Dynamics 365 Business Central
- Freshdesk
- Google Meet
- IBM Security MaaS360
- Jira
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Azure
- Microsoft Enterprise Mobility + Security
- Microsoft Intune
- Microsoft Outlook
- Microsoft Teams
- NinjaOne
- Okta
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Site24x7
- Slack
- SysAid
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Cliq
- Zoho Desk
- Zoho Survey
- Zoho Voice
- Total integrations21
- AnyDesk
- Dynamics 365 Business Central
- Freshdesk
- Google Meet
- IBM Security MaaS360
- Jira
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Azure
- Microsoft Enterprise Mobility + Security
- Microsoft Intune
- Microsoft Outlook
- Microsoft Teams
- NinjaOne
- Okta
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Site24x7
- Slack
- SysAid
- Zendesk Suite
- Zoho Analytics
- Zoho CRM
- Zoho Cliq
- Zoho Desk
- Zoho Survey
- Zoho Voice
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