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OpsGenie vs xMatters Comparison (2026)

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Good recommendations?

OpsGenie

xMatters

Overview

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action. Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

11.55

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

156

102

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.6

141

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react.”

Jarosław K.

Director of Support

“It managed to curb alert fatigue – but new users should investigate how it can support JSM – where the ecosystem is headed.”

Suman K.

Senior Data Specialist

“Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability.”

Mathieu R.

Programmeur Jouabilité

Pros

“Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next.”

Nour N.

Tech and Security Consultant

“When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours.”

Mark B.

IT Manager

“It's very critical for production critical process for enabling paging”

Vidya P.

Hadoop engineer