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xMatters vs NinjaOne Comparison (2026)
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Good recommendations?
Overview
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
141
5
4
3
2
1
85
50
5
1
0
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next.”
NN
Nour N.
Tech and Security Consultant
“When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours.”
MB
Mark B.
IT Manager
“It's very critical for production critical process for enabling paging”
VP
Vidya P.
Hadoop engineer
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present.”
TM
Tou M.
IT Technician
Cons
Not enoughreviews yet
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features44
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Self Service Portal
- Single Sign On
- Task Management
- Third-Party Integrations
- Uptime Reporting
- User Management
- Workflow Management
- Total features180
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Prioritization
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Self Service Portal
- Single Sign On
- Task Management
- Third-Party Integrations
- Uptime Reporting
- User Management
- Workflow Management
Integrations
- Total integrations32
- 3CX
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Ameyo FusionCX
- Android 11
- AppDynamics
- Apple Business Essentials
- Autotask PSA
- Axonius
- Azure DevOps
- Azure Portal
- BigPanda
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- ChatGPT
- Cherwell Service Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- Confluence
- ConnectSecure Vulnerability and Compliance Manager
- ConnectWise PSA
- Cortex XDR
- Cove Data Protection
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- FortiClient
- Fraud Protection
- Freshdesk
- Freshservice
- Fusion
- GLPI
- GPS Fleet Tracking Software
- Genuity IT Admin Suite
- Google Authenticator
- Google Maps
- Google Workspace
- Guardz
- HALO
- HaloITSM
- HaloPSA
- Hudu
- Huntress Managed Security Awareness Training
- IRONSCALES
- IT Glue
- ITGlobal
- InsightIDR
- InsightVM
- IntSights
- Intercept X Endpoint
- JIRA Service Management
- Jira
- Kaseya BMS
- Kaseya VSA
- Liongard
- Loggly
- Logz.io
- MSP360 Backup
- ManageEngine ServiceDesk Plus
- Microsoft Defender for Endpoint
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune Enterprise Application Management
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Sentinel
- Microsoft Teams
- Nagios XI
- Network Performance Monitor
- New Relic
- Notion
- Odoo ERP
- Okta
- OneLogin
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- Pingdom
- PowerSchool SIS
- Qualys VMDR
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- SaaS Alerts
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScalePad Lifecycle Manager
- ScienceLogic
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Purple AI
- SentinelOne Singularity Cloud Security
- SentinelOne Singularity Endpoint
- ServiceNow
- SherpaDesk
- Site24x7
- Slack
- SolarWinds Observability
- Splashtop Business
- Splashtop Remote Support
- Squirrel
- Stellar
- Sumo Logic
- SuperOps
- TANSS
- Tableau
- Take Control
- Teams Manager
- Tenable Vulnerability Management
- ThreatLocker Zero Trust Platform
- Trellix Cloud Security
- Trend Micro Antivirus +
- Twitter/X
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zabbix
- Zammad
- Zapier
- Zendesk AI
- Zendesk Suite
- iOS14
- n8n embed
- Total integrations115
- 3CX
- Acronis Cyber Protect
- Acronis Cyber Protect Cloud
- Adobe Acrobat
- Ameyo FusionCX
- Android 11
- AppDynamics
- Apple Business Essentials
- Autotask PSA
- Axonius
- Azure DevOps
- Azure Portal
- BigPanda
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- ChatGPT
- Cherwell Service Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- Confluence
- ConnectSecure Vulnerability and Compliance Manager
- ConnectWise PSA
- Cortex XDR
- Cove Data Protection
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- FortiClient
- Fraud Protection
- Freshdesk
- Freshservice
- Fusion
- GLPI
- GPS Fleet Tracking Software
- Genuity IT Admin Suite
- Google Authenticator
- Google Maps
- Google Workspace
- Guardz
- HALO
- HaloITSM
- HaloPSA
- Hudu
- Huntress Managed Security Awareness Training
- IRONSCALES
- IT Glue
- ITGlobal
- InsightIDR
- InsightVM
- IntSights
- Intercept X Endpoint
- JIRA Service Management
- Jira
- Kaseya BMS
- Kaseya VSA
- Liongard
- Loggly
- Logz.io
- MSP360 Backup
- ManageEngine ServiceDesk Plus
- Microsoft Defender for Endpoint
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune Enterprise Application Management
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Sentinel
- Microsoft Teams
- Nagios XI
- Network Performance Monitor
- New Relic
- Notion
- Odoo ERP
- Okta
- OneLogin
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- Pingdom
- PowerSchool SIS
- Qualys VMDR
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- SaaS Alerts
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ScalePad Lifecycle Manager
- ScienceLogic
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Purple AI
- SentinelOne Singularity Cloud Security
- SentinelOne Singularity Endpoint
- ServiceNow
- SherpaDesk
- Site24x7
- Slack
- SolarWinds Observability
- Splashtop Business
- Splashtop Remote Support
- Squirrel
- Stellar
- Sumo Logic
- SuperOps
- TANSS
- Tableau
- Take Control
- Teams Manager
- Tenable Vulnerability Management
- ThreatLocker Zero Trust Platform
- Trellix Cloud Security
- Trend Micro Antivirus +
- Twitter/X
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zabbix
- Zammad
- Zapier
- Zendesk AI
- Zendesk Suite
- iOS14
- n8n embed
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